BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Long Fence Company, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Long Fence Company, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 54 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 49
Total Closed Complaints 54

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Long Fence Company, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1990 Business started: 01/19/1945 in DC Business started locally: 01/19/1945 Business incorporated 05/09/1959 in DC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 9615.

Type of Entity

Corporation

Business Management
Mr. Michael J Ritter Sr., President Mr. Larry Friedman, Manager Mr. Larry Ritter Sr., Senior VP Mr. Michael J Ritter Jr., VP Mr. Robert Ritter, Branch Manager Capitol Heights Mr. Thomas Ritter, Director Of Divisions
Contact Information
Customer Contact: Mr. Michael J Ritter Jr., VP
Principal: Mr. Michael J Ritter Sr., President
Business Category

Fence Contractors Patio, Porch & Deck Enclosures

Method(s) of Payment
Mastercard, Visa, Discover, American Express
Additional Information

According to information provided by Long Fence, the company is not affiliated with Long Fence and Home, LLLP.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.