BBB Business Review

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This business is not BBB accredited.

The Penn Warranty Corporation

Phone: (570) 270-3804 Fax: (570) 270-3365 View Additional Phone Numbers 1081 Hanover St  Hanover Industrial Estates, Hanover Twp, PA 18706

BBB Business Reviews may not be reproduced for sales or promotional purposes.


 Their products are offered thru new and used vehicle dealers. The contracts are not a bumper-to-bumper Warranty...consumers are advised to read the contract to determine the coverage.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Penn Warranty Corporation include:

  • 112 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 112 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

112 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 49
Problems with Product/Service 54
Total Closed Complaints 112

Customer Reviews Summary Read customer reviews

9 Customer Reviews on The Penn Warranty Corporation
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 9

Additional Information

BBB file opened: April 16, 1998 Business started: 01/01/1987 in PA Business started locally: 01/01/1987 Business incorporated 03/27/1990 in PA
Type of Entity


Business Management
Mr. Gale Mayorowski, Corporate Attorney
Contact Information
Principal: Mr. Gale Mayorowski, Corporate Attorney
Related Businesses
Prime Auto Care, Inc.
Business Category

Extended Warranty Contract Service Companies Auto Warranty Processing Service

Alternate Business Names
Secured Capital Management
Additional Information

The company utilizes a special program where a third party arbitrator reviews the case, including all photos and additional testimony and submits a decision. The decision is binding on the part of the business. The Better Business Bureau does not administer this program.

The Better Business Bureau has its own arbitration program, which uses arbitrators from the BBB's pool which can arbitrate your concern. If you are interested in participating in the BBB's program please call our office for further details.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.