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Total Gym Fitness, LLC markets, sells and distributes the Total Gym exerciser, along with optional accessories, through direct response Also they have a fluidity bar as well in the gym.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Total Gym Fitness, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Total Gym Fitness, LLC. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 4
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Total Gym Fitness, LLC.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 22, 2002 Business started: 01/01/1996 in PA Business incorporated 08/27/1999 in
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jim McFadden, President Ms. Mary Jean Simms, Customer Relationship Manager Ms. Paula Worn, Paralegal
Contact Information
Principal: Mr. Jim McFadden, President
Customer Contact: Ms. Mary Jean Simms, Customer Relationship Manager
Business Category

Exercise Equipment & Machines - Sales Product Sales - General Television Home Shopping

Products & Services

Total Gym Fitness, LLC. sells the following brand(s): Total Gym, Total Gym 2000, Total Gym 2000, Total Gym 3000, Total Gym 3000, Total Gym XLS, Total Gym XLS

Total Gym Fitness, LLC. offers the following product(s): Total Gym 2000, Total Gym 2000, Total Gym 2000, Total Gym 3000, Total Gym 3000, Total Gym 3000, Total Gym XLS, Total Gym XLS, Total Gym XLS

Method(s) of Payment
Visa, MasterCard, Discover or American Express (credit or debit is acceptable). 
Refund and Exchange Policy
If customer is not 100% satisfied, they may return their Total Gym, for any reason, by contacting a customer service representative within 30 days of date of purchase for a full refund or credit of purchase price (excluding shipping and handling upon return).
Alternate Business Names
American Telecast Total Gym Total Gym Direct

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.