BBB Business Review
This Business is not BBB accredited
11654 Plaza America Dr, Suite 169, Reston, VA 20190 ! There is an alert on GAMR, LLC !
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The company organizes obstacle course races through events it calls, The Great American Mud Run. Participation as racers requires a registration fee. Some of the events partnered with non-profit organizations to collect donations.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for GAMR, LLC include:
- Length of time business has been operating
- Failure to respond to 3 complaints filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Additional Complaint Information
Ohio residents who had enrolled and paid for an October event reported being notified that the event had been cancelled. The company advised such participants that the company does not provide refunds for any reason and that it was unable to do so in this case. The company advised that it lacked staff to respond to inquiries and advised participants to check with their credit card company. No phone number was listed on the company web site, and the site itself was no longer available by evening of September 10.
The company explained its refund policy in a statement that indicates:
As is standard in our industry, we have a no refund policy that all participants agree to when registering for our events. Participants agree to this no refund policy by typing their initials during the registration checkout process. The no refund policy states: “I hereby understand and acknowledge that all fees and associated costs (including optional products purchased and donations), paid in registration for The Great American Mud Run are NOT REFUNDABLE FOR ANY REASON, under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellation.”
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matt Lewis
Event Planners Sports Promoters & Managers
Alternate Business NamesGAMR - Great American Mud Run Great American Mud Run
The listed address for the company appears to be that of a UPS mail handling service and the actual location of the company is not yet known.
Information concerning this company's transactions in Ohio was provided by the BBB of Central Ohio in Columbus.