BBB Business Review

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Description

WGL Energy delivers a full spectrum of energy offerings, including electricity, natural gas, renewable energy, carbon reduction, distributed generation and energy efficiency provided by WGL Energy Services, Inc. and WGL Energy Systems, Inc.
 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that WGL Energy Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for WGL Energy Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 61 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

61 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 9
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 35
Total Closed Complaints 61

Customer Reviews Summary Read customer reviews

3 Customer Reviews on WGL Energy Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: January 01, 2001 Business started: 01/01/1996 in VA Business started locally: 01/01/1996 Business incorporated 09/09/1987 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Service Commission-MD
6 St. Paul Street, 16th Floor, Baltimore MD 21202
http://www.psc.state.md.us/psc
Phone Number: 410-767-8000
Fax Number: 410-333-6495
The number is IR-227.

Public Service Commission-MD
6 St. Paul Street, 16th Floor, Baltimore MD 21202
http://www.psc.state.md.us/psc
Phone Number: 410-767-8000
Fax Number: 410-333-6495
The number is IR-324.

Public Service Commission-DC
1325 G Street NW, Ste 800, Washington DC 20005
http://www.dcpsc.org
Phone Number: 202-626-5100
Fax Number: 202-393-1389
websupport@psc.dc.gov
The number is GA-03-3-4.

Public Service Commission-DC
1325 G Street NW, Ste 800, Washington DC 20005
http://www.dcpsc.org
Phone Number: 202-626-5100
Fax Number: 202-393-1389
websupport@psc.dc.gov
The number is EA-00-6-3.

State Corporation Commission (SCC)-VA
P.O. Box 1197, Richmond VA 23218
http://www.scc.virginia.gov
Phone Number: 804-371-9967
Fax Number: 804-371-9211
The number is G-8.

Type of Entity

Corporation

Business Management
Ms. Aileen P Cannon, Customer Care Manager
Contact Information
Customer Contact: Ms. Aileen P Cannon, Customer Care Manager
Business Category

Energy Service Companies Energy Management & Conservation Consultant Natural Gas Companies

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Additional Information

WGL Energy is a subsidiary of WGL Holdings and an affiliate of Washington Gas, a regulated utility.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.