BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

BBB Accredited Business since

Washington Gas Energy Services, Inc.

Additional Locations

Phone: (703) 793-7500 View Additional Phone Numbers 13865 Sunrise Valley Dr  Ste 200, Herndon, VA 20171 http://www.wges.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Washington Gas Energy Services (WGES) provides affordable natural gas, electricity, and green product options to more than 350,000 residential and business customers throughout Maryland, Virginia, Delaware, Pennsylvania and the District of Columbia. WGES is not the same company as Washington Gas.  WGES is an affiliate of Washington Gas, a natural gas utility in the Washington, D.C. metropolitan area for over 150 years.
 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Washington Gas Energy Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Gas Energy Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 83 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

83 complaints closed with BBB in last 3 years | 32 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 17
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 40
Total Closed Complaints 83

Additional Information

top
BBB file opened: January 01, 2001 Business started: 01/01/1996 in VA Business started locally: 01/01/1996 Business incorporated: 09/09/1987 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Service Commission-MD
6 St. Paul Street, 16th Floor, Baltimore MD 21202
http://www.psc.state.md.us/psc
Phone Number: 410-767-8000
Fax Number: 410-333-6495
The license number is IR-227.

Public Service Commission-MD
6 St. Paul Street, 16th Floor, Baltimore MD 21202
http://www.psc.state.md.us/psc
Phone Number: 410-767-8000
Fax Number: 410-333-6495
The license number is IR-324.

Public Service Commission-DC
West Tower, 1333 H Street, N.W., Washington DC 20005
http://www.dcpsc.org
Phone Number: 202-626-5100
Fax Number: 202-393-1389
The license number is GA-03-3-4.

Public Service Commission-DC
West Tower, 1333 H Street, N.W., Washington DC 20005
http://www.dcpsc.org
Phone Number: 202-626-5100
Fax Number: 202-393-1389
The license number is EA-00-6-3.

State Corporation Commission (SCC)-VA
P.O. Box 1197, Richmond VA 23218
http://www.scc.virginia.gov
Phone Number: 804-371-9967
Fax Number: 804-371-9211
The license number is G-8.

Type of Entity

Corporation

Business Management
Mr. Harry A Warren Jr., President Ms. Aileen P Cannon, Customer Care Manager
Contact Information
Customer Contact: Ms. Aileen P Cannon, Customer Care Manager
Principal: Mr. Harry A Warren Jr., President
Business Category

Energy Service Companies Energy Management & Conservation Consultant Natural Gas Companies

Alternate Business Names
WGES
Additional Information

WGES is a subsidiary of WGL Holdings and an affiliate of Washington Gas, a regulated utility.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations