BBB Business Review

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This business is not BBB accredited.

Energy Plus Holdings, LLC

Additional Locations

Phone: (877) 320-0356 View Additional Phone Numbers 3711 Market St  Fl 10, Philadelphia, PA 19104 http://www.energypluscompany.com


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BBB Accreditation

This business has applied for accreditation with BBB, and our initial review has found it to meet the BBB Code of Business Practices. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Energy Plus Holdings, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 85 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

85 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 44
Billing/Collection Issues 22
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 18
Total Closed Complaints 85

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Energy Plus Holdings, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: November 24, 2008 Business started: 05/01/2007 in PA Business incorporated 05/01/2007 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Marion Stabile, Customer Service Director Mr. Jeff Caporusso
Contact Information
Customer Contact: Mr. Jeff Caporusso
Principal: Ms. Marion Stabile, Customer Service Director
Business Category

Energy Conservation Products & Services

Alternate Business Names
Energy Plus
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.