BBB Business Review

This Business is not BBB accredited

Pennsylvania Gas & Electric

Phone: (866) 706-7361 Fax: (305) 947-5797 View Additional Phone Numbers 4075 Linglestown Rd  113, Harrisburg, PA 17112 http://www.PAGandE.com

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BBB Accreditation

On 6/11/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  • 6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pennsylvania Gas & Electric include:

  • 151 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Pennsylvania Gas & Electric include:

  • Length of time business has been operating
  • Response to 151 complaint(s) filed against business


Customer Complaints Summary Read complaint details

151 complaints closed with BBB in last 3 years | 138 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 75
Billing/Collection Issues 44
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 32
Total Closed Complaints 151

Additional Complaint Information

On February 27, 2014 the BBB wrote this company regarding the firm’s recent surge in complaints alleging problems with advertising and selling practices and customer service. Consumer complaints allege nondisclosure for the basis of recent high rate increases, failure to explain introductory and variable rates during the initial sales call, bait and switch tactics pertaining to the promise of competitively priced rates as advertised, and inadequate customer service. 

According to the complaints consumer's leave several messages with the company before the company returns the customer's phone call, if at all. Due to difficulties in contacting the company, consumer's feel compelled to file complaints with the BBB in order to have their issues addressed by the company. The company responses usually state that the customer voluntarily enrolled into a variable rate electric program in which prices may fluctuate monthly and is not guaranteed to be lower than the utility. In addition, the company states a welcome package is mailed to the customer, summarizing the variable rate program’s terms and conditions. Moreover, the company indicated that the wholesale price it paid for energy increased a great deal over the last several months. 

 

Additional Information

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BBB file opened: February 23, 2010 Business started: 01/01/2002 in 0 Business started locally: 11/19/2002 Business incorporated: 04/08/2008 in DE
Type of Entity

Corporation

Business Management
Mr. Douglas Marcille, President and CEO Juanita Johnson, Marketing Manager Ms. Michelle Mann, Compliance Paralegal Kevin McMinn, Chief Operating Officer Mr. Brian Rose, EVP of Supply & Business Development Ms. Stephanie Stanford, Marketing
Contact Information
Customer Contact: Ms. Michelle Mann, Compliance Paralegal
Principal: Mr. Douglas Marcille, President and CEO
Business Category

Electric Companies Natural Gas Companies

Alternate Business Names
PA Gas & Electric PAG&E U.S. Gas & Electric, Inc
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Pennsylvania Attorney General-Harrisburg Strawberry Square 14th Floor, Harrisburg PA 17120 Phone Number: 717-787-9707 Fax Number: 717-787-1190 http://www.attorneygeneral.gov

Public Utility Commission (PUC)-PA Keystone Bldg., 400 North Street, Harrisburg PA 17120 Phone Number: 717-783-7349 Fax Number: 717-787-5813 http://www.puc.state.pa.us

Additional Information

The BBB requested the company supply its physical address from where it primarily conducts its business, and provide information regarding its corporate headquarters. The address in our file seems to be for a commercial mail receiving entity. The company has failed to submit the requested information. 

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Types of Complaints Handled by BBB

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BBB Complaint Process

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