BBB Business Review

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BBB Accredited Business since

Green Mountain Energy Company

Phone: (800) 286-5856 Fax: (512) 691-6151 3711 Market St Fl 10, Philadelphia, PA 19104 View Additional Email Addresses http://www.greenmountain.com


Click for BBB Rating on Green Mountain Energy Company

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Green Mountain Energy Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Green Mountain Energy Company. BBB serving Central, Coastal, Southwest Texas and the Permian Basin has the full report as that BBB handles all complaints for Green Mountain Energy Company.


Additional Information

BBB file opened: June 29, 2012 Business started: 05/13/1999 in DE Business started locally: 02/12/2012 Business incorporated 05/13/1999 in DE
Type of Entity

Corporation

Business Management
Mr. John Bui, Senior Regulatory Analyst Mr. Paul Thomas, President
Contact Information
Principal: Mr. John Bui, Senior Regulatory Analyst
Principal: Mr. Paul Thomas, President
Business Category

Electric Companies

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.