Business ProfileforThe Cruise Web Inc.

I purchased an *** Cruise for 5 people from Tim R*** with Cruise Web. On 8/16/2021 $1000.00 deposit was paid to Cruise Web & on 2/7/2022 the remaining balance of $3875.00 was paid. On 6/3/2022 our flight and all subsequent flights from Phx to Miami were cancelled due to a tropical storm which prevented us from making our cruise. I called Tim R*** at Cruise Web the next day letting him know of the situation and he told me that he doubts *** will give me a refund or future credit, but if I write *** a letter informing them of the situation I might be able to get a refund or credit. Additionally, he said for me to be patient because they are slow in responding. I patiently waited for about one month and called *** Cruises. After being on hold for over 30 minutes, I hung up. I, then called Tim and he said to give them a bit more time, which I did. I called *** Cruises back again on August 7, 2022 and spoke with ****** who told me that we need to get Tim R*** on a 3-way conference call in order for me to get my cruise credit. I ended the call with ****** and called Tim R***. Initially, he was very polite and professional, but after I filled him in on the situation, he immediately became short and rude, asking, “why do they need me to get on the call? I can’t do anything about it anyway.” I said to him that is what *** is requiring so that I can obtain my cruise credit. He reiterated again that he cant do anything about it anyway. I then said to him that I will call *** and we’ll get him on the call. He, then said to me, “I don’t know how long I will be here because I have a flood at my house.” We ended the call with me saying that I will call *** now. After I called *** back, another rep answered my call and said I need to call his supervisor. I tried calling but voicemail came on stating they were closed. I, then filed a dispute with my bank but they said since the dispute was filed outside the timeframe, they closed the dispute.