BBB Business Review

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This business is not BBB accredited.

Navy Federal Credit Union

Find a Location

Phone: (800) 914-9494 View Additional Phone Numbers 820 Follin Lane, Vienna, VA 22180 View Additional Email Addresses http://www.navyfcu.org View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Navy Federal Credit Union include:

  • 369 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Navy Federal Credit Union include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

369 complaints closed with BBB in last 3 years | 149 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 27
Billing/Collection Issues 142
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 195
Total Closed Complaints 369

Customer Reviews Summary Read customer reviews

1 Customer Review on Navy Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 01, 1998 Business started: 01/17/1933 Business started locally: 01/17/1933
Type of Entity

Charity/NonProfit

Business Management
Nirmal Rimal Mr. Cutler Dawson, President Ms. Karla Hamerstone, Supervisor, Resolution Branch Mr. Robert Schultz, Manager Correspondence Ms. Johnna S. Strahle, Manager, Correspondence
Contact Information
Principal: Nirmal Rimal
Principal: Mr. Cutler Dawson, President
Principal: Ms. Karla Hamerstone, Supervisor, Resolution Branch
Business Category

Credit Unions Financial Services

Alternate Business Names
Navy Federal Financial Group
Additional Information

According to information provided by the company, it operates over 200 branches around the world.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.