BBB Business Review

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This business is not BBB accredited.

Navy Federal Credit Union

Find a Location

View Additional Phone Numbers PO Box 3100, Merrifield, VA 22119 http://www.navyfederal.org


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Navy Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 399 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

399 complaints closed with BBB in last 3 years | 140 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 144
Delivery Issues 7
Guarantee/Warranty Issues 4
Problems with Product/Service 226
Total Closed Complaints 399

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Navy Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 15

Additional Information

BBB file opened: March 01, 1998 Business started: 01/01/1933 Business started locally: 01/01/1993
Type of Entity

Charity/NonProfit

Business Management
Mr. Cutler Dawson, President Mr. Robert Schultz, Manager Correspondence
Contact Information
Customer Contact: Mr. Robert Schultz, Manager Correspondence
Business Category

Credit Unions Financial Services

Alternate Business Names
Navy Federal Financial Group
Additional Information

According to information provided by the company, it operates over 200 branches around the world.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.