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          Find a Location

          Aura has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Aura

              2553 Dulles View Dr Ste 400 Herndon, VA 20171-5225

              BBB Accredited Business

            • Aura

              PO Box 222455 Chantilly, VA 20153-2455

              BBB Accredited Business

            • Aura

              14930 Bogle Dr Previous Address Chantilly, VA 20151-1723

              BBB Accredited Business

            • Aura

              PO Box 220570 Chantilly, VA 20153-0570

              BBB Accredited Business

            Business ProfileAura

            Identity Theft Protection
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Intersections Inc. is the provider of credit monitoring for a number of the major financial organizations in the United States, including Business CreditAware for American Express card members. Some consumer customers report that offerings for credit reports and credit monitoring services are unclear. Consumers should always take the time to review details of services when they enroll.

            Contact Information

            2553 Dulles View Dr Ste 400

            Herndon, VA 20171-5225

            Get Directions
            Visit Website
            (703) 488-6100

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            Customer Reviews

            1.11/5

            Average of 36 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            84 complaints closed in last 3 years

            47 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/19/1996

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Identity Theft Protection Services, Business Breach Response Services, Employee Benefits

            Business Details

            This is a multi-location business.

            Find a Location

            Aura has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Aura

                2553 Dulles View Dr Ste 400 Herndon, VA 20171-5225

                BBB Accredited Business

              • Aura

                PO Box 222455 Chantilly, VA 20153-2455

                BBB Accredited Business

              • Aura

                14930 Bogle Dr Previous Address Chantilly, VA 20151-1723

                BBB Accredited Business

              • Aura

                PO Box 220570 Chantilly, VA 20153-0570

                BBB Accredited Business
              Headquarters
              2553 Dulles View Dr Ste 400, Herndon, VA 20171-5225
              BBB File Opened:
              7/19/1996
              Years in Business:
              27
              Business Started:
              5/26/1996
              Business Started Locally:
              5/19/1995
              Business Incorporated:
              9/30/1999
              Accredited Since:
              7/19/1996
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Identity Guard
              Business Management
              • Mr. Hari Ravichandran, CEO/Owner
              • Ms. Donna Sumner, Compliance Officer
              Contact Information

              Principal

              • Mr. Hari Ravichandran, CEO/Owner

              Customer Contact

              • Ms. Donna Sumner, Compliance Officer
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              84 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/11/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              We attempted to cancel the service and get a refund on the date of renewal. The charge hadn't even completed processing yet, and zero days of the "service" had been used. They refused to refund our money, and they didn't even cancel the service - we had to go on line and cancel it ourselves. Customer service rep was polite, that's the only good thing I can say about them.
              Read More
              Read 83 More Complaints

              Customer Reviews

              36 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              George B

              03/03/2024

              This company is not a company you can trust. From the first day that I began using their services, my bank credit cards have been compromised and continue to be compromised. I have had to have my bank cards replaced several times since November of 2023. I will try to sue them for damages.

              Aura Response

              03/20/2024

              We are sorry your experience with Aura was less than satisfactory, we value our customers and exceptional service is always our priority.  Aura Transaction Monitoring allows you to connect your accounts and set alert thresholds for each category (bank accounts, credit cards, loans, investments) so that we notify you of any large purchases, cash withdrawals, and balance transfers. If a transaction is flagged, we notify you of the amount, date, merchant, and bank account or credit card. If there is a charge you don’t recognize, we always advise to contact your credit card or bank immediately to dispute the charge. Our records indicate that you requested cancellation on 3/3/24. Since you are on a monthly plan, it will remain open until the end of the billing cycle which is 3/20/24. Thank you for giving us the opportunity to share information about the transaction monitoring feature.
              Read 35 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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