BBB Business Review

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This business is not BBB accredited.

Fleet Bank

Additional Locations

Fax: (215) 444-7912 View Additional Phone Numbers 550 Blair Mill Road  Mail Stop PA6 588 01 05, Horsham, PA 19044 http://www.fleetcredit.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fleet Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 10, 1988 Business started: 12/06/1982 Business started locally: 12/06/1982
Type of Entity

Corporation

Business Management
Ms. Jean Worley, Operations Adminstravive Assistant
Contact Information
Principal: Ms. Jean Worley, Operations Adminstravive Assistant
Business Category

Credit Cards & Plans Banks Consumer Finance & Loan Companies

Alternate Business Names
Fleet Financial Group
Additional Information

Our report only reflects complaint activity up to 12/31/2004 due to the purchase of this company by Bank Of America. The company had responded to complaints by researching and resolving credit/billing problems, modifying selling practices when warranted, making timely delivery of credit cards and statements and promptly handling service related issues.
Due to Fleet Credit Card Services recent purchase by Bank of America, all complaints should be sent to the BBB of the Southern Piedmont, 5200 Park Road, Ste. 202, Charlotte, NC 28209 or filed on their website at www.charlotte.bbb.org.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.