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Find a Location

OpenSky, A Division of Capital Bank N.A. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOpenSky, A Division of Capital Bank N.A.

    Credit Cards and Plans
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.57/5stars

    Average of 149 Customer Reviews

    Customer Complaints

    503 complaints closed in last 3 years

    188 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/7/2023

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Headquarters
    10700 Parkridge Blvd Ste 180, Reston, VA 20191-5429
    BBB File Opened:
    2/6/2012
    Accredited Since:
    2/7/2023
    Type of Entity:
    Corporation
    Related Businesses
    Business Management
    • Mr. Karl Dicker, COO
    • Ms. Bonnie Yerkes, Manager of Business Relations
    • Miss Alicia Moskos, AVP, Senior Product Manager
    Contact Information

    Principal

    • Mr. Karl Dicker, COO
    Additional Contact Information

    Fax Numbers

    • (215) 674-2637
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    503 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/25/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Opensky bank is reporting late payments to the credit bureaus on an account that has been paid in full.I am writing to request that Opensky bank stop sharing my personal information with the credit bureaus. My account was paid in full. I no longer do business with their company, therefore, I do not authorize you to maintain and share my personal information. Opensky Bank is reporting late payments to the credit bureaus and that is a violation of 15 USC 1681a(2)(a)(i). 15 USC 1681a(2)(a)(i) states that transactions are not to be included on a consumer report. Opensky bank has also violated 15 USC 6802 of the Gramm Leach Bailey Act. This law governs the privacy and security of consumer consumer financial information. I never received a nondisclosure option. Financial institutions are required to provide their customers with a privacy notice that explains the customer’s right to opt-out of certain types of information sharing. This is your notice to cease and desist all reporting of my personal and financial information to the credit bureaus. Failure to remove my personal information from your system and cease reporting will result in me escalating this matter to federal court and seeking monetary relief for all violations. Thank you for your help
    Read More

    Customer Reviews

    149 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Courtney W

    1 star

    03/21/2024

    I am a disabled vet which makes this a complaint not a review but I will start. I have mailed a letter to close my account due to Open SKy taking money and not releasing it. I filed through Navy Federal to retrieve my money back and the company is refusing to close the account. I sent off correspondence from UPS with a Notary Stamp the company is discriminating as my way of communication to close my account by mail, phone and fax is being ignored

    OpenSky, A Division of Capital Bank N.A. Response

    04/03/2024

    Records indicate we are in receipt of your correspondence and there is an ongoing investigation. A response letter will be sent once the investigation is completed. 

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