BBB Business Review

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BBB Accredited Business since

Surface Link Corporation

Phone: (800) 482-1774 Fax: (866) 648-0625 4200 Lafayette Center Dr Ste R, Chantilly, VA 20151 http://www.surfacelink.com View Additional Web Addresses


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Description

Since 1997, Surface Link has specialized in repairing, restoring & modifying countertops and upgrading or replacing sinks, in commercial and residential settings throughout the U.S. & Canada.

Replacing a countertop can be costly and timely-Surface Link offers a low cost alternative to restore your countertop to like-new condition in less than a day.

Why choose Surface Link over another company? At Surface Link, we focus exclusively on repairing countertops (Corian, Granite, Quartz & Solid Surface) and installing or upgrading new sinks.

Currently, Surface Link is the Certified Warranty Inspection & Repair Service Agent for several manufacturers, such as DuPont Corian & Zodiaq, LG Hausys HI-MACS & Viatera, Formica Solid Surface, LivingStone, Caesarstone, & many more.

Our goal is to help to restore your countertop back to its original condition. We are not in  the business of fabricating countertops & we do not work on concrete, stainless steel, marble or laminate tops.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Surface Link Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Surface Link Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Surface Link Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 08, 2012 Business started: 07/03/1997 in VA Business started locally: 07/03/1997 Business incorporated 07/21/1997 in VA
Type of Entity

Corporation

Business Management
Mr. John Vatis, Owner/President Ms. Michelle Pezzullo, Administrative & Marketing Assistant
Contact Information
Customer Contact: Ms. Michelle Pezzullo, Administrative & Marketing Assistant
Principal: Mr. John Vatis, Owner/President
Business Category

Countertops Granite Quartz Bathtubs & Sinks - Repair & Refinish

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment

Credit Card - MasterCard, Discover, Visa, AMEX

Check

Invoice

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.