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BBB Accredited Business since

Penn Foster

Phone: (570) 342-7701 View Additional Phone Numbers 925 Oak St, Scranton, PA 18515 View Additional Email Addresses http://www.pennfoster.edu

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Penn Foster offers distance education courses at both the secondary and post secondary level. Penn Foster Career School offers degree and vocational programs while Penn Foster High School administers the High School Program.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Penn Foster meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

249 complaints closed with BBB in last 3 years | 75 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 47
Billing/Collection Issues 97
Delivery Issues 11
Guarantee/Warranty Issues 0
Problems with Product/Service 94
Total Closed Complaints 249

Additional Complaint Information

Penn Foster would like to expedite a solution to any issues you may have. They ask that prior to filing a complaint with the BBB please contact them directly at  570-961-4014 and Corinne Lenzer or Marie Allen would be happy to help you. 

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Penn Foster
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 17

Additional Information

BBB file opened: January 01, 1962 Business started: 01/01/1890 in PA Business started locally: 01/01/1890 Business incorporated 08/23/1985 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Education-PA
333 Market Street, Harrisburg PA 17126-0333
Phone Number: 717-783-8228
The number is AUN 419355759.

Type of Entity


Business Management
Mr. Frank Britt, CEO Mr. Mark Slayton, Senior VP Mrs. Corinne Lenzer, Group Leader
Contact Information
Principal: Mr. Frank Britt, CEO
Customer Contact: Mrs. Corinne Lenzer, Group Leader
Principal: Mr. Mark Slayton, Senior VP
Business Category

Correspondence Schools Schools - Business & Vocational

Alternate Business Names
Penn Foster Career School Penn Foster College Penn Foster High School Thomson Education Direct
Additional Information

The Center for Degree Studies program began in 1974. This program offers college-level courses leading to an Associate in Specialized Business and Associate in Specialized Technology degrees. Although some colleges and universities accept transfers for CDS courses, others may not. Consumers are advised to check the admissions practice of the college in which they plan to enroll before signing up for CDS courses.

The high school program began in 1972. They award a diploma upon completion of the course. This course was approved by the PA State Board of Private Licensed Schools. Consumers should check with their state to verify acceptance.

Consumers should read and understand any contract they sign, understand their cancellation rights, and contact the school directly to answer questions regarding policies or courses.


Penn Foster is licensed by the Pennsylvania State Board of Private Licensed Schools and accredited by the Distance Education and Training Council in Washington, DC (202-234-5100) (www.detc.org).

Industry Tips
Schools - for profit and online universities TRADE & TECHNICAL SCHOOLS

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.