BBB Accredited Business since
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Penn Foster offers distance education courses at both the secondary and post secondary level. Penn Foster Career School offers degree and vocational programs while Penn Foster High School administers the High School Program.
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A BBB Accredited Business since
BBB has determined that Penn Foster meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Penn Foster include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 253 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||94|
|Total Closed Complaints||253|
Additional Complaint Information
Penn Foster would like to expedite a solution to any issues you may have. They ask that prior to filing a complaint with the BBB please contact them directly at 570-961-4014 and Corinne Lenzer or Marie Allen would be happy to help you.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Education-PA
333 Market Street, Harrisburg PA 17126-0333
Phone Number: 717-783-8228
The number is AUN 419355759.
Type of Entity
Business ManagementMr. Frank Britt, CEO Mr. Mark Slayton, Senior VP Mrs. Corinne Lenzer, Group Leader
Correspondence Schools Schools - Business & Vocational
Alternate Business NamesPenn Foster Career School Penn Foster College Penn Foster High School Thomson Education Direct
The Center for Degree Studies program began in 1974. This program offers college-level courses leading to an Associate in Specialized Business and Associate in Specialized Technology degrees. Although some colleges and universities accept transfers for CDS courses, others may not. Consumers are advised to check the admissions practice of the college in which they plan to enroll before signing up for CDS courses.
The high school program began in 1972. They award a diploma upon completion of the course. This course was approved by the PA State Board of Private Licensed Schools. Consumers should check with their state to verify acceptance.
Consumers should read and understand any contract they sign, understand their cancellation rights, and contact the school directly to answer questions regarding policies or courses.
Penn Foster is licensed by the Pennsylvania State Board of Private Licensed Schools and accredited by the Distance Education and Training Council in Washington, DC (202-234-5100) (www.detc.org).