BBB Business Review

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BBB Accredited Business since

Michael & Son Services Inc

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Phone: (703) 658-6000 View Additional Phone Numbers 5740 General Washington Dr, Alexandria, VA 22312 http://michaelandson.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Michael & Son Services Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Michael & Son Services Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 95 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

95 complaints closed with BBB in last 3 years | 50 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 3
Problems with Product/Service 80
Total Closed Complaints 95

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Michael & Son Services Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: January 01, 2002 Business started: 01/19/1979 in VA Business started locally: 01/19/1979 Business incorporated 07/25/1988 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
http://www.dpor.virginia.gov
Phone Number: 804-367-8500
The number is 2701038423 A.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 91275.

District of Columbia Consumer & Regulatory Affairs (DCRA)-DC
1000 4th Street SW, Washington DC 20024
http://www.dcra.dc.gov
Phone Number: 202-442-9828
Fax Number: 202-727-6546
The number is 420211002808.

District of Columbia Consumer & Regulatory Affairs (DCRA)-DC
1100 4th Street SW, Washington DC 20024
http://www.pearsonvue.com/dc/industrial_trades/
Phone Number: (202) 442-4320
Fax Number: (202) 698-4329
Pamela.Hall@dc.gov
The number is DM900824.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 3952.

Type of Entity

Corporation

Business Management
Mr. Basim M. Mansour, President Ms. Angela Martucci, Office Manager Mr. Vance Shepard, Complaint Contact Mr. Christopher Thompson
Contact Information
Principal: Mr. Basim M. Mansour, President
Customer Contact: Mr. Vance Shepard, Complaint Contact
Business Category

Contractor - Electrical Fire & Smoke & Water Clean Up Generators Mold & Mildew Remediation Plumbing - Contractor Construction & Remodeling Services Fire & Water Damage Restoration Heating & Air Conditioning Home Improvements - Additions Roofing Contractors Siding Contractors Sunroom & Solarium Design & Construction Windows Handyman Services Kitchen & Bath - Design & Remodeling

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.