Business ProfileforCT Install America, LLC

We had scheduled new shingles to be put on our roof in November 2022. The weather was unseasonably warm at the time so getting a new roof was possible. The workers were delayed twice - at a different job site and then due to inclement weather - so our roofing job was pushed into December. The materials and dumpster had already been delivered but the weather The representative assured us that the roof could still be installed even in cold weather, as long as there was no rain or snow. The workers came in the morning and stayed until after dark for 2 or 3 days. They worked by work lights and phone lights. The weather turned very cold. I praised them for working in the cold weather. However, upon seeing the roof in the daylight, the shingles were not lying flat. I contacted the business and was told to wait until warm days so the shingles would flatten out. My daughter got onto the roof and saw that not only were shingles buckled but the siding on the house had chunks taken out, nails were all over the roof and yard, on one of the peaks there was air under the shingle, a caulking can was left in the gutter, tar was on the gate of our fence, and the whirling air vents on the roof were both screeching. After multiple calls to the company and being assured that the shingles would lie flat, they no longer return my calls. Warm weather came in February but the shingles are not flat. I called a representative for the company and they had me leave a message on a different person's voicemail. She also didn't return our call. It is now May and this still is not resolved. We were assured during our consultation that the roof would be done right the first time since there is a lifetime guarantee and they have an A+ BBB rating.