BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Accredited Business since

Concrete Authority

Phone: (717) 556-0077 Fax: (717) 556-0097 View Additional Phone Numbers 599 Airport Rd, Lititz, PA 17543 http://www.concreteauthority.com/contact/ View Additional Web Addresses

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Concrete Authority meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Concrete Authority include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Additional Information

top
BBB file opened: April 27, 2009 Business started: 03/01/2002 Business incorporated: 12/23/2005 in PA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The license number is PA014603.

Type of Entity

Corporation

Business Management
Mr. Bryan Hahn, President
Contact Information
Principal: Mr. Bryan Hahn, President
Business Category

Concrete - Stamped & Decorative Concrete - Restoration, Sealing & Cleaning


Additional Locations

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (888) 556-0077(Phone)
X

Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

11/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company at the time was called Stampcrete of *********. They came out to pour a 12 x 36 foot concrete patio in my backyard. I had asked for a particular stamp that looked like wood planks. They poured the patio and it had some streaking on the one end. A representative from the company told me it was not right and they would redo the entire patio. Since they were going to redo the patio I asked them to make sure that the odd shaped wood plank stamp be at the far end of the patio away form my patio door. I didn’t want to see a wider stamp right outside my patio door. They told me no problem. They repoured the patio for a second time and it looked terrible. They did not stamp it like I had asked with the odd shaped stamp at the far end plus they had made some bad stamping along the outside edge. The owner ***** **** told me they would do it again and apologized. They did in fact pour it a third time. It looked fine and they sealed it. This is where the issue begins. The sealer had been put on too thick because we had very tiny bubbles all over the surface. ** **** told me he would send a guy out to thin it to remove the bubbles. A representative came out and thinned the sealer and the bubbles were gone. **. **** told me to wait a good week before putting any furniture on the patio. We waited almost a month because it felt tacky. Once we put the furniture on it would stick and at times had pulled up sealer. I had asked **. **** about this and he said they were having issues with their sealers. We adjusted what furniture we used on the patio. **. **** told me to wait until the patio needed a new coat so each year I was in contact with him about the sealer and he told me to wait. I told him of white marks appearing and other issues. He told me to wait because it still had some sealer on the patio. I have been waiting 3 years now and it looks terrible. **. **** refuses to do anything.

Desired Settlement: I want **. **** to completely strip off all remaining sealer so I can have a reliable company come and put a good sealer down on my patio.

Business Response:

The above referenced project was completed three times in an effort to satisfy **. *****.

The final coat of sealer was more than acceptable by industry standards.  **. ***** gave final approval at the completion of the project.

All sealers have a life expectancy and require resealing every two to three years.  The sealer we used has a life expectancy of three to five years which exceeds the industry standard.  Although all decorative concrete requires resealing, the variables that contribute to the requirement are exposure to rain, snow, ice and, of course, the homeowner's preference.

**. ***** has arrived at the time when a reseal would be expected and that is his right.  However, Concrete Authority is not liable for continuing maintenance on any of the jobs we complete.  We believe we have satisfied our commitment to the customer and the contract between the customer and Concrete Authority.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  This is not a maintenanced request.  The sealer Concrete Authority used failed.  **. **** knows this and has failed to assist me in corre cting the problem.  He has blown me off for the past 3 years now and continues to blow me off.  I further request Concrete Authority pay for ther failed sealer to be removed and a new sealer be installed. 


Regards,

******* *****








Business Response: ** ***** complained about the "bubbles" and then stated that they were resolved. After sealer is cured it will only get sticky from something that was placed on the surface. possible from the furniture or something else he set on the patio. ** ***** implied that I would reseal the patio which in fact I advice him to wait a few years so as not to have a build up of sealer. After 3 times of pouring new concrete for him and trying to meet his expectation we feel we have done our best to meet his needs!

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/27/2013 Problems with Product/Service
6/27/2012 Billing/Collection Issues
1