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Ascentive, LLC

Additional Locations

Phone: (215) 320-6000 Fax: (215) 320-6001 50 S.16th. Street  Suite 3575, Phila, PA 19102 http://www.ascentive.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Ascentive, LLC include:

  • Failure to respond to 26 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

33 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 6
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 33

Additional Information

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BBB file opened: June 22, 2000 Business started: 01/01/1999 Business started locally: 01/01/1999 Business incorporated: 04/06/2000 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Adam Schran, CEO
Contact Information
Principal: Mr. Adam Schran, CEO
Business Category

Computers Hardware, Software & Services Computers Hardware, Software & Services

Alternate Business Names
Ascentive and "Finally Fast"
Government Action

On 1/4/2011, the Washington State Attorney General (WA AG) announced a settlement with this company for violating the state’s Computer Spyware Act, Consumer Protection Act and Commercial Electronic Mail Act through the use of deceptive marketing methods, including spam and persistent pop-ups, misleading free “scans” and alarmist warnings that suggest a computer has severe problems; unfair billing practices; and a cumbersome cancellation process.  WA AG alleged the company used misleading ads to lure consumers into purchasing its software and then added unrequested products onto orders.  The WA AG alleged that the company misrepresented that consumers’ computers are at risk of harm through banner ads that resemble warning messages; sent e-mails suggesting the company’s software was recommended by Microsoft when it was not; offered free scans that were bundled with other programs that launched repetitive pop-up warnings and alerts requiring either purchase of the company’s product or uninstalling the software; failed to disclose that by downloading one program in its suite of services, an additional program promoting other software products would also be installed; failed to clearly disclose that consumers who purchased products were actually buying an annual license and would be automatically billed each year unless they cancel; and made it difficult for consumers to cancel orders or obtain refunds.  Under the settlement with the WA AG, the company admitted no wrong doing but agreed to a number of restrictions on its marketing and billing practices and also will provide restitution to certain WA consumers.  The company agreed to pay civil penalties and all attorney's fees and legal costs. For more information contact Kristin Alexander, Media Relations Manager, Washington Attorney General’s Office, (206) 464-6432 or kalexander@atg.wa.gov.

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