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This Business is not BBB accredited
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Ascentive, LLC include:
- Failure to respond to 26 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||33|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Adam Schran, CEO
Computers Hardware, Software & Services Computers Hardware, Software & Services
Alternate Business NamesAscentive and "Finally Fast"
On 1/4/2011, the Washington State Attorney General (WA AG) announced a settlement with this company for violating the state’s Computer Spyware Act, Consumer Protection Act and Commercial Electronic Mail Act through the use of deceptive marketing methods, including spam and persistent pop-ups, misleading free “scans” and alarmist warnings that suggest a computer has severe problems; unfair billing practices; and a cumbersome cancellation process. WA AG alleged the company used misleading ads to lure consumers into purchasing its software and then added unrequested products onto orders. The WA AG alleged that the company misrepresented that consumers’ computers are at risk of harm through banner ads that resemble warning messages; sent e-mails suggesting the company’s software was recommended by Microsoft when it was not; offered free scans that were bundled with other programs that launched repetitive pop-up warnings and alerts requiring either purchase of the company’s product or uninstalling the software; failed to disclose that by downloading one program in its suite of services, an additional program promoting other software products would also be installed; failed to clearly disclose that consumers who purchased products were actually buying an annual license and would be automatically billed each year unless they cancel; and made it difficult for consumers to cancel orders or obtain refunds. Under the settlement with the WA AG, the company admitted no wrong doing but agreed to a number of restrictions on its marketing and billing practices and also will provide restitution to certain WA consumers. The company agreed to pay civil penalties and all attorney's fees and legal costs. For more information contact Kristin Alexander, Media Relations Manager, Washington Attorney General’s Office, (206) 464-6432 or email@example.com.