BBB Business Review

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This business is not BBB accredited.


Phone: (800) 360-9953 2491 Paxton St, Harrisburg, PA 17111

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NRA Group LLC include:

  • Length of time business has been operating
  • Response to 139 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

139 complaints closed with BBB in last 3 years | 36 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 120
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 139

Customer Reviews Summary Read customer reviews

2 Customer Reviews on NRA Group LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 15, 1996 Business started: 03/28/2005 in PA Business started locally: 03/28/2005 Business incorporated 03/28/2005 in PA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steven C. Kusic, CEO Ashley Chille, Corporate Counsel Jill Kusic, Director of Government Relations
Contact Information
Customer Contact: Ashley Chille, Corporate Counsel
Principal: Mr. Steven C. Kusic, CEO
Related Businesses
American Agencies, LLC
Business Category

Collection Agencies

Alternate Business Names
National Recovery Agency
Additional Information

NRA Group, LLC dba National Recovery Agency is not affiliated with NRA, LLC or National Recovery Associates.  NRA Group, LLC does not do any collection business for any payday loan lenders.  The phone numbers 844-210-5817 or 844-226-8637 are not associated with NRA Group, LLC dba National Recovery Agency.

Additional Tradenames, Addresses & Phone Numbers

This company is at the same address as American Agencies, LLC, for which the BBB maintains a separate business review at 

Business Management

Mr. Steven Kusic, CEO and President of NRA Group LLC is also the CEO and President of American Agencies, LLC. A separate file on American Agencies, LLC can be found at 

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.