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N.C.O. Group

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Phone: (215) 441-3000 Fax: (215) 441-3171 View Additional Phone Numbers 507 Prudential Road, Horsham, PA 19044


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for N.C.O. Group include:

  • Government action(s) against business

Factors that raised the rating for N.C.O. Group include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 718 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

718 complaints closed with BBB in last 3 years | 194 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 507
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 202
Total Closed Complaints 718

Additional Information

BBB file opened: September 24, 1987 Business started: 04/21/1997 in DC Business incorporated: 05/22/1966 in PA
Type of Entity


Business Management
Mr. Thomas Erhardt, President Mr. Thomas Arnst, Secretary Ms. Cathy Burgard, Consumer Affairs - Team Lead Kristi Knopf, Consumer Affairs Team Lead
Contact Information
Customer Contact: Ms. Cathy Burgard, Consumer Affairs - Team Lead
Principal: Mr. Thomas Erhardt, President
Business Category

Collection Agencies

Alternate Business Names
CRW Financial Inovision Marlin Integrated Capital Medclear Medclr N.C.O. Financial Systems, Incorporated OSI Collections
Additional Information

Complaint activity has alleged problems with debt collection tactics and accounting. The company responded to the complainants by closing the matter and returning its files to the original collector. Assetcare is a separately licensed company from N.C.O. Financial. Consumers requesting additional information or would like to file a complaint should visit the Atlanta BBB website at or call (404) 766-0875.


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Types of Complaints Handled by BBB

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BBB Complaint Process

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What government actions does BBB report on?

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