This business is not BBB accredited.
Phone: (703) 561-1100 View Additional Phone Numbers 13450 Sunrise Valley Drive, Suite #100, Herndon, VA 20171
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for National Automated Clearing House Association include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Type of Entity
Business ManagementMs. Janet O Estep, President-CEO Ms. Jane E Larimer, Executive VP /Chief Legal Counsel Ms. Gail Reed, Senior Director Finance/Administration
Business & Trade Organizations Associations
Alternate Business NamesNACHA, The Electronic Payments Organization
The company has provided the following statement:
Since February 2011, NACHA has been the victim of sustained and evolving “phishing attacks” in which consumers and businesses are receiving emails that appear to come from NACHA. In fact, our organization did not send these emails nor do we have the individual’s email address. The attacks are occurring with greater frequency and increased sophistication. These fraudulent emails typically make reference to an ACH or Direct Deposit transfer, payment, or transaction and contain a link or attachment that infects the computer with malicious code when clicked on by the email recipient. The contents of these fraudulent emails vary, with more recent examples including contact and other information that is available on our website to make them appear legitimate. Perpetrators of cyber fraud of this nature collect email addresses from various sources on an ongoing basis and use them for the purpose of defrauding by impersonating legitimate organizations such as ours. § NACHA does not process nor otherwise touch the ACH transactions that flow via the ACH Network nor between financial institutions and their customers. § NACHA does not send communications of any type to persons or organizations about individual ACH transactions that they originate or receive. Emails of this nature that purport to come from NACHA are fraudulent. § NACHA is the industry trade association that manages the development, administration, and governance of the ACH Network, the backbone for the electronic movement of money and data. § The ACH Network serves as a safe, secure, reliable network for direct consumer, business, and government payments, and annually facilitates billions of payments such as Direct Deposit and Direct Payment. § These incidents are occurring with greater frequency and increased sophistication, and perpetrators are conducting similar phishing attacks in which they are sending fraudulent emails that claim to be from the Federal Reserve Bank, IRS, other federal agencies, as well as commercial financial institutions, other payment organizations, technology companies, and businesses. NACHA is working with law enforcement and security experts to pursue the perpetrators. We have also established a Fraud & Phishing Resource Center that is accessible from the homepage of our website (www.nacha.org) to inform consumers, businesses, and financial institutions of this matter, and to educate consumers and businesses on steps that they: (1) should take if they have received such an email, and (2) can take to protect themselves against phishing and other types of cyber fraud in general.