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BBB Business Review

BBB Accredited Business since

GWC Warranty Corporation

Additional Locations

Phone: (800) 482-7357 Fax: (570) 414-0949 View Additional Phone Numbers Showroom Level  40 Coal Street, Wilkes Barre, PA 18702 View Additional Email Addresses http://www.gwcwarranty.com

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Description

This company offers automobile extended service contracts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that GWC Warranty Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for GWC Warranty Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 124 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

124 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 80
Problems with Product/Service 40
Total Closed Complaints 124

Additional Complaint Information

GWC has been responsive to complaints brought to their attention by the BBB. However, some of the consumers were dissatisfied with the companies response. The consumer complaints concerned service, guarantee & warranty issues. Consumers should read and understand the contract they purchase.


Read Complaints | Definitions | BBB Complaint Process | File a Complaint against GWC Warranty Corporation
See Trends in Complaints on GWC Warranty Corporation

Additional Information

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BBB file opened: May 07, 1996 Business started: 01/24/1995 in 0 Business started locally: 01/24/1995 Business incorporated: 03/01/1995 in PA
Type of Entity

Corporation

Business Management
Mr. Joseph Brennan, Vice President of Operations Mr. Paul Dreabit, CFO Secretary/Treasurer Mr. Robert Glander, CEO President/Director Ms. Marguerite Glaser, Compliance Manager Mr. Scott Swartz, Director
Contact Information
Principal: Mr. Joseph Brennan, Vice President of Operations
Business Category

AUTO WARRANTY PROCESSING SERVICE

Additional Information

An authorization number must be obtained from GWC prior to having any covered work performed. The contract states that the consumer is responsible for diagnostic expenses.

It is advisable to have your mechanic inspect the car prior to purchasing the car.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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