BBB Business Review

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BBB Accredited Business since

GWC Warranty Corporation

Additional Locations

Phone: (800) 482-7357 Fax: (570) 414-0949 View Additional Phone Numbers Showroom Level  40 Coal Street, Wilkes Barre, PA 18702 View Additional Email Addresses http://www.gwcwarranty.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers automobile extended service contracts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that GWC Warranty Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GWC Warranty Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 148 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

148 complaints closed with BBB in last 3 years | 55 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 65
Problems with Product/Service 64
Total Closed Complaints 148

Additional Complaint Information

GWC has been responsive to complaints brought to their attention by the BBB. However, some of the consumers were dissatisfied with the companies response. The consumer complaints concerned service, guarantee & warranty issues. Consumers should read and understand the contract they purchase.


Customer Reviews Summary Read customer reviews

1 Customer Review on GWC Warranty Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 07, 1996 Business started: 01/24/1995 Business started locally: 01/24/1995 Business incorporated 03/01/1995 in PA
Type of Entity

Corporation

Business Management
Mr. Joseph Brennan, Vice President of Operations Mr. Paul Dreabit, CFO Secretary/Treasurer Mr. Robert Glander, CEO President/Director Ms. Marguerite Glaser, Compliance Manager
Contact Information
Principal: Mr. Joseph Brennan, Vice President of Operations
Business Category

Auto Warranty Processing Service

Alternate Business Names
NADN National Automotive Distribution Network
Additional Information

An authorization number must be obtained from GWC prior to having any covered work performed. The contract states that the consumer is responsible for diagnostic expenses.

It is advisable to have your mechanic inspect the car prior to purchasing the car.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.