BBB Business Review

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BBB Accredited Business since

Freestate Auto & Truck Service Inc

Phone: (301) 350-4040 View Additional Phone Numbers 200 Ritchie Rd Ste A, Capitol Hgts, MD 20743

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Full service mechanical repairs. includes Brakes,Suspension,Heating & A/C,Electrical,Diagnostic,Tires,Alignments,Exhaust,Shocks/Struts,Check engine lights, Timing belts,all fluid flushes,Tune-ups, Steering,Lights,Windows, Coolant, Radiators

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Freestate Auto & Truck Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Freestate Auto & Truck Service Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 19, 1996 Business started: 05/04/1989 Business incorporated 05/04/1989 in MD
Type of Entity


Business Management
Mr. Charles Kidwell, President Mr. Jean Nagalo, Shop Manager
Contact Information
Principal: Mr. Charles Kidwell, President
Business Category

Auto Repair & Service Auto Services Brake Service Transmissions - Automobile

Products & Services

Freestate Auto & Truck Service Inc sells the following brand(s): dealer replacement parts, Goodyear

Freestate Auto & Truck Service Inc offers the following product(s): Jasper engines and transmissions

Method(s) of Payment
Cash,most major credit cards, Insurance companies,
Extended Warranty companies,
Fleet management companies
Refund and Exchange Policy
12 month 12,000 warranty on all repairs-
unless noted
Alternate Business Names
Freestate Auto and Truck Service Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.