BBB Business Review

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BBB Accredited Business since

Enterprise Leasing Company of Philadelphia LLC

Additional Locations

Phone: (610) 254-8333 Fax: (610) 254-0979 View Additional Phone Numbers 585 East Swedesford Road  Suite 200, Wayne, PA 19087 http://www.enterprise.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Enterprise Leasing Company of Philadelphia LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Enterprise Leasing Company of Philadelphia LLC include:

  • 101 complaint(s) filed against business

Factors that raised the rating for Enterprise Leasing Company of Philadelphia LLC include:

  • Length of time business has been operating
  • Response to 101 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

101 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 39
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 58
Total Closed Complaints 101

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Enterprise Leasing Company of Philadelphia LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 27, 1989 Business started: 06/04/1985 in PA Business incorporated 06/04/1985 in NV
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Keyes, Vice President/General Manager Mr. Scott Schusko, Group Controller Ms. Lynne Brennan, Regional Manager Mr. James Callaham, Regional VP Ms. Annie Kolea, Loss Control Specialist Mr. Paul Schwartz , Regional Business Manager Mr. Byron Solvanson, Regional Controller Mr. Andrew Taylor, CEO Ms. Christine Zazzarino, Company Contact
Contact Information
Principal: Mr. Robert Keyes, Vice President/General Manager
Principal: Mr. Scott Schusko, Group Controller
Business Category

Auto Renting & Leasing

Alternate Business Names
Alamo Rent A Car Enterprise Enterprise Car Rental Enterprise Car Sales Enterprise Leasing Company Enterprise Rent A Car National Car Rental
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.