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BBB Accredited Business since

Battery Mart Inc

Additional Locations

Phone: (540) 665-0065 Fax: (540) 665-9623 View Additional Phone Numbers 1 Battery Dr, Winchester, VA 22601 http://www.batterymart.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Auto batteries, Batteries, Battery Supplies, Battery Charging Equipment, 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Battery Mart Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Battery Mart Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on Battery Mart Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 27, 2003 Business started: 01/01/1981 Business incorporated 11/01/1983 in VA
Type of Entity

Corporation

Business Management
Mr. C.Mark Jenkins, President Mrs. Cherie Lauck, GM
Contact Information
Principal: Mr. C.Mark Jenkins, President
Principal: Mrs. Cherie Lauck, GM
Business Category

Auto Parts & Supplies - New Battery Supplies

Method(s) of Payment

Cash, Check, MasterCard, VISA, American Express, Discover

Net accounts can be set up with credit references

Refund and Exchange Policy
RETURNS POLICY: 100% SATISFACTION GUARANTEE
Easy, No Hassle Returns: 100% Satisfaction Guarantee
There's no reason to worry about your purchase from BatteryMart.com!
If your purchase from BatteryMart.com fails to meet your expectations for any reason, you can receive a refund of the product purchase price. Please contact us by email or phone and we'll let you know how to send your merchandise back.
BatteryMart.com will accept returns within the terms and conditions below.
Send inquiries to: returns@batterymart.com or call 800-405-2121 and press 3. You can also use our Contact Form.
Unopened Merchandise and Opened, As-New Merchandise
Any merchandise for which the original packaging is unopened may be returned to BatteryMart.com within 45 days if accompanied by a Return Authorization Number. The purchase price, excluding original and return shipping charges will be refunded. Returns may be subject to a 20% restocking fee on special order items.
Products for which the original packaging has been opened may be returned to BatteryMart.com within 45 days if accompanied by a Return Authorization Number. Opened merchandise must be returned in as-new condition, including the original box and all other original packaging, manuals and accessories. Fees imposed to us by our supplier to replace packaging, hardware, or printed materials will be deducted from the refund amount.
Defective Merchandise
For any product purchased from BatteryMart.com to be determined defective it must be returned to BatteryMart.com or the manufacturer and accompanied by a Return Authorization Number within the specified warranty period and terms. BatteryMart.com does not do advance warranties. Batteries received in a discharge state must be charged before we can properly test and evaluate. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned at customer's expense.
Merchandise that has been Modified
Any modifications done to any merchandise may void the warranty.
Shipping Discrepancies
Shipping discrepancies must be reported within 5 days of delivery.
Shipments Damaged in Transit
Any item damaged in transit must be reported to BatteryMart.com within 5 days of delivery. All original packaging must be held with damaged item.
How to Return Merchandise
Contact our customer service representatives to receive a Return Authorization Number.
If a requested return is within the categories above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be included on the outside of the return package.
Please pack the product(s) to be returned tightly and with adequate protection. Be certain to get a tracking number from your shipper so you can monitor your package in transit. BatteryMart.com is not responsible for returns that are lost or damaged in transit back to us. BatteryMart.com is also not responsible for return shipping charges past the first 45 days.
International Orders: BatteryMart.com is not responsible for return shipping costs, duties/taxes, or brokerage fees for any orders outside of the US. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned to the customer at their expense.
Send inquiries to: returns@batterymart.com or call 800-405-2121 and press 3. You can also use our Contact Form.
Alternate Business Names
Battery Mart .com Battery Mart of Winchester Inc
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.