BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Pic & Pay Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pic & Pay Auto include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jesse A Green, Owner Ms. Catheryn Green, GM
Auto Dealers - Used Cars
Alternate Business NamesPic and Pay Auto
2756 Old Washington Rd Ste A
Waldorf, MD 20601 (240) 412-0916 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|1/9/2015||Problems with Product/Service|
Read Complaint Details
Complaint: these people sold me a car that so called passed inspections but it really did not
Desired Settlement: get my refund and help close down this business
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
August 1, 2013 ******* ****** is not the person who owns this vehicle, this account is not in his name, and I feel this is in violation of the Maryland Privacy Laws. The person who bought this vehicle signed the contract and warranty disclosures. We will fax the warranty disclosure to the BBB only if i receive written permission from the owner. In response to the door ajar light, we had to replace all the door actuators which houses the door ajar sensors for each door. The owner of the vehicle had to come back twice to do the replacement of the actuators because the first ones we order were for a different production date. When we got the right ones in we brought the owner back and replaced them. When the service writer brought the vehicle around he showed the owner that the light was not on when the doors were closed but did come on when the door/doors were open. I have my receipts for the purchase of the actuators, and the receipt of the work order provide for the mechanic toperform the work. At the time of sale the vehicle left our lot in good working order other then the items we listed on the we owe which is mentioned above. The vehicle is an older model vehicle and used, the item within the vehicle are used they do not last forever, it will need maintenance, like any used vehicle, I did notguarantee that the vehicle would not need maintenance from time to time. We do not do our own inspection we use local inspection stations we repair what they fail, and send it back so they can inspect those repair. We have not been deceptive by any means, everything we do and offer is in black and white.