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Pic & Pay Auto

Phone: (240) 412-0916 2756 Old Washington Rd Ste A, Waldorf, MD 20601 http://www.picandpayauto.com

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BBB Accreditation

This business has applied for accreditation with BBB, and our initial review has found it to meet the BBB Code of Business Practices. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Pic & Pay Auto include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

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BBB file opened: September 10, 2008 Business started: 10/01/2007 in MD Business started locally: 10/01/2007
Type of Entity

Sole Proprietorship

Business Management
Mr. Jesse A Green, Owner Ms. Catheryn Green, GM
Contact Information
Customer Contact: Ms. Catheryn Green, GM
Principal: Mr. Jesse A Green, Owner
Business Category

Auto Dealers - Used Cars

Alternate Business Names
Pic and Pay Auto

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2756 Old Washington Rd Ste A

    Waldorf, MD 20601 (240) 412-0916

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Types of Complaints Handled by BBB

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  • Advertising or Sales
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Complaint Detail(s)

8/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: these people sold me a car that so called passed inspections but it really did not

Desired Settlement: get my refund and help close down this business

Business Response:

***** ******,  I would like to apologize for taking so long to get back to you, the owners of pic & pay had a rough few months with a family member being ill and passing away. they have been out of the office for several weeks.  I ****** ****** have spoke to *** ****** he states he has never made a complaint and is very happy with both the car and the service he has received from us at Pic & Pay. *** ****** said you may contact him at .....*** *** ****

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: I received a bad car that they told me was good. I have been fixing the car since I brought it on April 25, 2013. The car have almost brand new parts on the car. They told me everything was good and its not. We took it to them to fix the door ajar light and all they did was cut it and the reason I know this is when you turn the car on that light does not come on the the fuse is good which means they cut the wire. This is not they only thing they have done. they are a very shady business. 


Regards,

******* ******








Business Response: August 1, 2013 ******* ****** is not the person who owns this vehicle, this account is not in his name, and I feel this is in violation of the Maryland Privacy Laws.  The person who bought this vehicle signed the contract and warranty disclosures. We will fax the warranty disclosure to the BBB only if i receive written permission from the owner. In response to the door ajar light,  we had to replace all the door actuators which houses the door ajar sensors for each door. The owner of the vehicle had to come back twice to do the replacement of the actuators because the first ones we order were for a different production date. When we got the right ones in we brought the owner back and replaced them. When the service writer brought the vehicle around he showed the owner that the light was not on when the doors were closed but did come on when the door/doors were open.  I have my receipts for the purchase of the actuators, and  the receipt of the work order provide for the mechanic toperform the work. At the time of sale the vehicle left our lot in good working order other then the items we listed on the we owe which is mentioned above. The vehicle is an older model vehicle and used, the item within the vehicle are used they do not last forever, it will need maintenance, like any used vehicle, I did notguarantee that the vehicle would not need maintenance from time to time. We do not do our own inspection we use local inspection stations we repair what they fail, and send it back so they can inspect those repair. We have not been deceptive by any means, everything we do and offer is in black and white.  

Respectfully, ******** *****SALES
PIC & PAY AUTO 
2756 OLD WASHINGTON RD STE A 
WALDORF, MD. 20601
************
************ *F)
picnpayauto@comcast.net

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/31/2011 Problems with Product/Service
1