BBB Business Review

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BBB Accredited Business since

Jack's Auto Sales & Service

Phone: (717) 944-7363 2189 W Harrisburg Pike, Middletown, PA 17057 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Pre-Owned Auto Sales...  
     * We understand what it means to “work hard for your money”; therefore, we know that you desire to buy with VALUE in mind. Because we strive to keep our overhead down and purchase wisely, our cars are are priced reasonably… and our savings benefit you: our VALUED customer.
     * We offer financing through 3rd party lenders (Banks, Credit Unions, and Finance Companies)
     * A wide selection of pre-owned vehicles, and each automobile is thoroughly checked to assure our customers many miles in any vehicle they choose.
     * We believe that INTEGRITY is our life... Proverbs 20:7

Full Service Auto Repair Facility-
     * PA Safety & Emissions Inspections
     * Dedicated wheel-alignment equipped with new Hunter computerized technology
     * AAA Accredited Service Repair Facility
     * NAPA Auto Repair Facility with nationwide coverage on all repairs (24 mo. / 24,000 miles)
     * ASE Certified Technicians
     * A Family business that is Understanding, Courteous, and Responsive
     * Successfully in business for over 30 years... in business since 1986

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jack's Auto Sales & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jack's Auto Sales & Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 10, 1999 Business started: 01/01/1986 in PA Business incorporated 01/01/1986 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Drive Clean Pennsylvania
Riverfront Office Center, 1101 S. Front Street, Harrisburg PA 17104
Phone Number: 800-265-0921
The number is Station# X674.

Bureau of Professional & Occupational Affairs (BPOA)-PA
PO Box 2649, Harrisburg PA 17105
Phone Number: 717-783-1404
Fax Number: 717-705-5540
The number is Lic#VD030946.

U.S. Department of Transportation (DOT)-Federal
1200 New Jersey Avenue, S.E., Washington DC 20590
Phone Number: 202-366-9805
The number is Lic#861321TDE.

Type of Entity


Business Management
Mr. Mark Etter, Vice President Mr. Craig Etter, Secretary/Treasurer
Contact Information
Customer Contact: Mr. Craig Etter, Secretary/Treasurer
Principal: Mr. Mark Etter, Vice President
Business Category

Auto Dealers - Used Cars Auto Inspection Stations Auto Repair & Service

Products & Services

Jack's Auto Sales & Service sells the following brand(s): All domestic and foreign vehicles. Check our current inventory at (updated weekly).

Jack's Auto Sales & Service offers the following product(s): "In-house" financing of used vehicles (EXCLUDING "Buy-here / Pay-here" transactions). Currently offering financing through Member's 1st FCU, Fulton Bank and Belco FCU.

Method(s) of Payment
Cash, Check, Discover, Visa & Mastercard
Refund and Exchange Policy
All complaints are considered courteously and carefully.  Adjustment or refunds are made when due.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.