BBB Business Review

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This business is not BBB accredited.

CarMax, Inc

Additional Locations

Phone: (888) 654-9898 View Additional Phone Numbers 15931 Frederick Rd, Rockville, MD 20855

Click for BBB Rating on CarMax, Inc

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This company offers used vehicles and new vehicles in some states.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

The company's headquarters and company-owned locations throughout the country participate as members of the Better Business Bureau. This means they suport the Bureau's services to the public and meet our membership standards.

BBB Complaint Information

Find aggregate BBB complaint information for CarMax, Inc. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax, Inc.

Additional Information

BBB file opened: January 01, 2003 Business started: 09/01/1993
Type of Entity


Business Management
Mr. Thomas J Folliard, President & CEO
Contact Information
Principal: Mr. Thomas J Folliard, President & CEO
Business Category

Auto Dealers - Used Cars Auto Dealers - New Cars

Alternate Business Names
Car Max Super Stores Carmax
Additional Information

This company is headquartered at 11050 West Broad Street, Glen Allen, VA 23060.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.