BBB Business Review

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This business is not BBB accredited.

MotorWorld Automotive Group, Inc.

Phone: (570) 829-3500 View Additional Phone Numbers 150 Motorworld Drive  P.O. Box 9300, Wilkes Barre, PA 18703 View Additional Email Addresses

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The MotorWorld Automotive Group offers has 13 franchises in one location (Toyota,Lexus,Honda,Acura,Mitsubishi Chrysler, Plymouth, Oldsmobile, GMC Truck, Cadillac, Mercedes,Volvo, Hyundai).

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MotorWorld Automotive Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 22 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 15
Total Closed Complaints 22

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MotorWorld Automotive Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 26, 1988 Business started: 01/01/1946
Business Management
Chris Lark, President, General Manager
Contact Information
Principal: Chris Lark, President, General Manager
Business Category

Auto Dealers - New Cars Auto Inspection Stations Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting

Alternate Business Names
Ertley Lexus - Ertley Motorworld Ertley MotorWorld Motorworld Motorworld Acura Motorworld Auto Body Motorworld Cadillac Motorworld Daewoo Motorworld GM Inc. Motorworld GMC Motorworld Honda Motorworld Hyundal Motorworld Lexus Motorworld Mercedes-Benz Motorworld Mitisubishi Motorworld Oldsmobile Motorworld Toyota Motorworld Volvo MW Imports

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.