Business ProfileforLansdale Auto Group, Inc

I purchased a 2019 *** **** truck from them and at the time the sales person convinced me to purchase the Extended warranty which I did with no problem at all. Unfortunately a few months later I was rear-ended and the truck was totaled. Insurance covered everything with the exception of the Extended warranty which Insurance told me the dealership was responsible for and would have to refund. I contacted the dealership four time and was finally put in touch with ***** who confirmed that yes i was entitled to a full refund of the extended warranty and emailed me a form to fill out and sign. I filled out the form and provided a total loss statement but heard nothing. I went to the dealer twice and both times ***** wasn't available. I spoke to a salesman who said "oh send it to me". After sending the forms again I made SEVERAL attempts to contact the sales person who was with a customer every time. I asked the receptionist, who gave me her name as ********, if she could at least just confirm that they received my papers while I was on hold. She did come back and CONFIRMED they received the documents, she also told me that I needed to be patient because this takes time and they would handle it. While I found it rude it was certainly a response. After months of being "patient" I have received no refund, no response, and no explanation. I reluctantly called again and ***** was "not available" and just for added fun no one could help me find ********. This has gone on entirely too long now and I'm 100% sure they wouldn't accept this kind of nonsense from someone buying a car. Unfortunately this was the last step I could think of before trying to file a law suit but hopefully you can help me.