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Business ProfileforRosenthal Landmark Honda
New Car Dealers
At-a-glance
Overview
Rosenthal Landmark Honda sells and services cars, trucks or vans.
Business Details
- Location of This Business
- 5125 Duke St, Alexandria, VA 22304-2927
- BBB File Opened:
- 11/1/1990
- Years in Business:
- 41
- Business Started:
- 1/19/1983
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 937-3-I-0-699 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA. The expiration date of this license is 5/31/2025.
These agencies may include:
Motor Vehicle Dealer Board (MVDB)-VA
2201 West Broad Street Ste 104
Richmond VA 23220
Fax: (804) 3671053
- Type of Entity:
- Corporation
- Alternate Business Name
- Landmark Honda
- Related Businesses
- Audi Arlington
- Rosenthal Gaithersburg Acura
- Rosenthal Jaguar Land Rover of Tysons
- Jaguar/Land Rover of Chantilly
- BMW of Alexandria
- Hyundai of Chantilly
- DARCARS Honda Fairfax
- Gaithersburg Mazda
- Porsche Arlington
- Rosenthal Chevrolet of Alexandria
- Honda of Abington
- Acura of Abington
- Mazda of Abington
- Hyundai of Abington
- Business Management
- Mr. George Liu, President
- Mr. Bouna Ndiaye, General Manager
- Contact Information
Principal
- Mr. George Liu, President
- Mr. Bouna Ndiaye, General Manager
Customer Contact
- Mr. Bouna Ndiaye, General Manager
- Additional Contact Information
Fax Numbers
- (703) 823-8040Primary Fax
Phone Numbers
- (888) 411-6628Other Phone
Email Addresses
- Customer Service
Website Addresses
- (703) 823-8040
Customer Complaints
19 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/14/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I submitted an email in regards to Cancel the Driver Plus Cancelation on 03/01/2023. I have contacted ***** Auto and they are stating we need to contact the dealer directly. Well hope this gets the General Manager Attention and has this canceled immediately. Otherwise legal action will be taken against Rosenthal Landmark Honda located at 5125 Duke St, Alexandria, VA 22304. I wrote an email to *** ******* ****** to email: *******@landmarkhonda.com on 03/01/2023. I only signed the registration and other paperwork and my fiancé had to sign the contract the next day he picked up the all weather carpet. I notice the contract I have currently in my possession is not signed However my fiancé was the one who signed without my authorization on the tablet that was told by *** *******. This is illegal and my attorney is looking into it. I took the vehicle to ****** Honda on ******** *** for an Oil Change and I had to pay over $100 dollars. When I signed this package we told ******* to have a Package where we can get Free Oil Change. We thought we had signed for this but apparently it is not. A complaint will be submitted through the attorney general's office. It's illegal to have someone sign a contract on behalf of another person. As I mentioned, the contract in my hand is blank without my signature. This was not the color of the vehicle we wanted. We asked for the ***** Sport Ex- Sonic Gray in the beginning and this salesperson was putting pressure about getting this car. Buyer Name: ****** ******* Agreement #********* Vin: ***************** SSN: ****
Read MoreCustomer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Dawn
1 star
11/29/2023
First, this was my fault for signing a contract when I was working on this matter for six hours by myself at 83 years old.
However, the manager at Landmark Honda (Freddy) gave me a trade in value of $2000.on my 2007 RAV. Then I figured that I would also trade in my Ford Ranger 2008. He gave me the listing of the value, which was much higher than the car (RAV-4 2007.) The price of the new CR-V was fair to me.
When the purchase agreement was presented it was $500 for both. I saw him in action (Tyranical) with belittling my representative and knew that I was in no position the discuss this matter under these conditions.
If your professional opinion is that I must live with my decision, I will. If it is your opinion, that I have recourse to come to the table with a "just" compromise, I will.
In any case, I want the public to be aware of these circumstance so no one, less fortunate than I, has to face this fraud.
Rosenthal Landmark Honda Response
11/30/2023
Thank you for taking the time to share your experience with us. We appreciate your openness in acknowledging your role in the situation, and we want to express our sincere apologies for any dissatisfaction you've encountered.
It's disheartening to hear that your interaction with our manager, Freddy, left you feeling belittled and dissatisfied. We genuinely regret any discomfort caused during the negotiation process. We take customer feedback seriously, and we'll be investigating this matter to ensure that our team upholds the high standards we aim for.
Regarding the trade-in values provided for your vehicles, we understand the importance of feeling valued and fairly treated in such transactions. We apologize if the process did not meet your expectations. We strive to be transparent in our dealings, and we'll review the details of your case to identify areas for improvement.
If you feel that a compromise is necessary, I will more than happy to evaluate it.. Our team is dedicated to finding fair solutions and addressing concerns to the best of our ability. My office is open and you can come directly to see me.
Bouna N*****
General Manager
Customer Response
11/30/2023
I did not feel belitted by Mr Freddy. I saw the disrespect shown to his staff.
Customer Response
12/02/2023
I contacted Honda (Landmark) Freddy. and under advice asked for $5000 for my 2 vehicles trade-in. I will accept the trade-in value also. Also that if Honda, Freddy, sales manager would rather return my 2 vehicles in exchange for buying back my vehicles at his his payment of $500 for both vehicles. This action (phone call) was made on 12/1/23.
Customer Response
12/02/2023
In reviewing my papers provided by Landmark Honda at the time of the sale,, there is no mention of my 2008 Ford Ranger which I thought was used as a trade-in (total of $500 for both) Does this mean that my Ford Ranger still belongs to me? When can I pick it up. If the papers provided to me after completing the transaction are valid, signed copies, another error is that I contracted for 2 extended warranties. I remember only one, the one that costed $100 per month. I want to see the original signed copy.
Customer Response
12/02/2023
After discussing my understanding of sale of the new CR-V contract,
I have a complete picture of the transaction and withdraw my complaint. Thanks for your help and I am sorry for any inconvenience that I may have caused.
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