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Find a Location

KIA of West Chester has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • KIA of West Chester

      326 Westtown Rd West Chester, PA 19382-4946

    • KIA of West Chester

      2535 E Lincoln Hwy Coatesville, PA 19320-2422

    Business ProfileforKIA of West Chester

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    14 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    KIA of West Chester has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • KIA of West Chester

        326 Westtown Rd West Chester, PA 19382-4946

      • KIA of West Chester

        2535 E Lincoln Hwy Coatesville, PA 19320-2422

      Location of This Business
      326 Westtown Rd, West Chester, PA 19382-4946
      BBB File Opened:
      10/11/2004
      Years in Business:
      20
      Business Started:
      9/1/2003
      Business Incorporated:
      3/24/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of VD026753 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      BBB records show a license number of VD028957 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      BBB records show a license number of MV194208 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      BBB records show a license number of MV207458 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

      These agencies may include:

      Bureau of Professional & Occupational Affairs (BPOA)-PA

      P.O. Box 2649

      Harrisburg PA 17105-2649

      (717) 783-1697

      Fax: (717) 7870250

      http://www.licensepa.state.pa.us/

      Type of Entity:
      Corporation
      Alternate Business Name
      • JAS Automotive LLC
      • DJA Automotive, LLC
      Business Management
      • Mr. James A. Sipala, President
      • Mr. Joseph Spadaro, General Manager
      • Mr. Thomas Burrows, General Sales Manager
      Contact Information

      Principal

      • Mr. James A. Sipala, President
      • Mr. Joseph Spadaro, General Manager

      Customer Contact

      • Mr. James A. Sipala, President
      • Mr. Thomas Burrows, General Sales Manager
      Additional Contact Information

      Fax Numbers

      • (610) 380-1595
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      14 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My son and I purchased a 2018 ****** ********** with 55,000 miles in September 2022 from Kia West Chester (*** ******). A week after our purchase the car began experiencing engine issues. This car was purchased for $27k and $11.5K was out down. We took the car back to the dealership and they advised that they were changing the oil because that was the problem. 2 weeks later the engine light came on again, and we took the car back to Kia; they advised that they found nothing wrong. We decided to get a second opinion and took the car to *** **** and they said the engine was so dirty that we should take the car back to Kia. *** **** charged $800 for an engine clean out and then said we should have Kia reimburse us. Back to Kia we go again, no resolution. After taking the car to several mechanics in between (and spending over 1k) each of which said the engine was dirty take it back to the dealership. We then called the dealership and were told nothing could be done. Finally, my daughter wrote a bad google review that got the attention of the dealership and they told us to bring the vehicle in. We took the vehicle in on 2/20 and the dealer told us that the warranty would cover a new engine. The warranty company contacted me in early March to advise that the car was full of engine sludge and there was evidence that it has been there for months so they were not covering the engine. The dealership still calls and tells us the warranty company will cover the engine, even though we had the full report and pictures along with an explanation of noncoverage. They assigned us a dealership manager named ***** who will not take or return our calls. Finally yesterday, I spoke with Aron the service manager who said he would have ***** call us back, and still no response. We were told that this was a standup dealership with integrity but Im now finding that it's not. I'm 79 years old and it's difficult for me to run back and forth to West Chester without the assistance of my children.
      Read More

      Customer Reviews

      0 Customer Reviews

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