Business ProfileforHonda of Chantilly

I have been a happy customer at Chantilly Honda up until today. ****** ********* is the front desk serviceman that took my 2018 ****** in for an oil change and seatbelt recall. I was very dissatisfied with his handling. Here is the story: I arrived at the dealership for an oil change and seatbelt recall on Wed 04/12/2023 at 4:30pm. ****** ********* was the person that facilitated my car drop off. I told him I would drop it off and ask him to call me whenever it is ready. He said "YES" and offered me with multi-point inspection and a free car wash. I agreed and moved on with my other things. At 8:00pm on same day, I called him and he didn't pick up his phone. Then at 9:10pm I showed up at the service department. I saw my car parked on the parking lot finished but "UNWASHED" as the thick pollen layer was still visible on the windshield. I approached ****** ********* and asked why I was not notified about the car being finished. He then made me waited another 15 minutes at his station for him to type random thing before I could do a check-out. I complained to him about my car not being washed as promised but he brushed it off. On top of that, muti-point inspection was not even carried out. I have the receipt to prove. He even modified my email to a wrong address so that I could not receive the survey from Honda for customer service rating. My old receipts from previous services at the same location have my email correct up until I complained with him about his behavior. I want the speak with the management team as his behaviors are unacceptable. I will follow up to Honda corporate as well.