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          BMW of Silver Spring has 1 locations, listed below.

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            Business ProfileforBMW of Silver Spring

            New Car Dealers

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            6/1/2001
            Years in Business:
            27
            Business Started:
            1/1/1997
            Business Started Locally:
            1/19/1985
            Business Incorporated:
            1/1/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of X800004021640 for this business, issued by Motor Vehicle Administration (MVA)-MD

            These agencies may include:

            Motor Vehicle Administration (MVA)-MD

            6601 Ritchie Highway NE

            Glen Burnie MD 21062

            (410) 768-7000

            http://www.mva.maryland.gov/businesses/dealers/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Tischer Autopark Inc
            • Tischer BMW Autopark
            Business Management
            • Mr. Dennis Turnbaugh, Division President
            Contact Information

            Principal

            • Mr. Dennis Turnbaugh, Division President

            Customer Contact

            • Mr. Dennis Turnbaugh, Division President
            Additional Contact Information

            Fax Numbers

            • (301) 679-4432
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/03/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I brought my car to this dealer to change a flat tire but the next day when i came to pick up, the service manager told me they also the performed maintenance including multi-point inspection, oil&filter change, etc. I didn't asked for this service. My car is 2022 model and the mileage is ~7,500 miles. When I asked why, the manager simply told me that the mechanic said key reader prompted an early maintenance. Unfortunately, NO ONE notified me this in advance, they did it without my agreement. This violated my rights and caused so many inconveniences 1) I have the right to decide from who and when to get the maintenance done. 2) BMW of silver spring DID NOT handle the multi-point inspection with a responsible attitude. Given they performed the regular maintenance without my permission, which come with the multipoint inspection, they said my car passed the inspection and marked "approved" on the report. However the car shakes and feel bouncy when i drove home so i took it back the next morning. This time they quickly spot a leaking strut. The video they sent me shows that the oil is leaking all over the places. Why is this not been spotted during the initial inspection? It is so obvious and can be noticed by any professional mechanic if they visually check it carefully. if I knew this earlier, i wouldn't pay the tire change out of packet, i would file insurance claim to fix both tire and the strut. WHO pays for the lost now? And now I'm not even sure if they performed any oil change on my car. 3) The service advisor was impatient while talking to me, and behaved like he didn't care about this mistake and my asking. Also, when I tried to call the advisor direct line/the service front desk like 10 times today, no one answered my phone. 4) They initially didn't admitted they scratched my wheel, but the service manager eventually agreed to fix it for me.
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            Customer Reviews

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            Local BBB

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