Business ProfileforBMW of Alexandria

If zero stars would be most accurate. First, this dealership claims to have ONE price, there is ZERO negotiation! Second, customer service is AWFUL!!! Third, they are RUDE and LIE and still owe me money! I made an appt w/Andri to test drive the vehicle at a specific time, showed up on time & took a while to find someone to help me! I took a quick test drive, checked the vehicle over &sat down to negotiate. There was NO negotiating! The agreed to give me all weather mats though. I already had my own financing/extended warranty & proceeded to complete all the necessary paperwork. I went to pick up cashier checks from my bank & was told to text copies of the checks to Andri to facilitate the paperwork. I asked that I complete everything necessary so I could drop the checks off & leave when I returned. The process for the paperwork was quite slow, especially considering this was essentially a cash deal. I also had my own tags. I send copies of those checks as requested and let Andri know precisely what time I would be back. Upon arrival he was with another customer & I couldn't find anyone to assist me. I waited over 30 mins for Jeremy S*********. he was quite RUDE to me! I asked Andri to ensure that there was absolutely NO dealer or other advertising on the vehicle & when I walk out to leave, this request was not honored! To make matters worse, they messed up the tags and I had to spend over an hour at DMV resolving this issue. I sent Andri a receipt for the mats that they promised me, he was on vacation and requested that I remind him the following week, which I promptly did. Three weeks later, I had still not received a check so I followed up. I was assured that I would have a check the following week and that it was 'processing', when i hadn't received a check the following week, I then reached out to the General manager and the used car manger multiple times over the last few weeks and NOT ONE person has returned a call or email NOR have they reimbursed me.