Business ProfileforB. Z. Motors Chrysler Inc.

My 2012 Jeep Liberty engine broke and I needed a new one. It was towed to the dealership on 12/25/21. First it took two weeks for the dealership to even look at my jeep. I was then told my engine would be in January 10th. I waited no one called me. I called the dealership the next day and my service provider said it wouldn’t be in till February. My dealership service provider gave me Chrysler’s number and said to call complain and the engine will come quicker.I called had a case manager for Chrysler. Now I’ve been without a car for weeks now. The dealership told me they do not offer a loaner car. Chrysler told me my vehicle is too old to qualify for a loaner car. It took then 96 days to get my engine to the dealership. The whole time no one would help my with transportation. For 96 days I was stressed out and struggling to make it to every day events. I also struggled to get to my doctors appointments. Being that I am disabled I need to see my doctors regularly. Never have I ever dealt with such a selfish company. In my opinion they could care less about their customers. Once they get your money they don’t care about you at all.