BBB Business Review

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This business is not BBB accredited.


Find a Location

Phone: (202) 434-2277 View Additional Phone Numbers 601 E St NW, Washington, DC 20049

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The organization maintains 50 state offices, administrered through its headquarters location in Washington, DC .

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for AARP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 242 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

242 complaints closed with BBB in last 3 years | 83 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 57
Billing/Collection Issues 34
Delivery Issues 15
Guarantee/Warranty Issues 0
Problems with Product/Service 136
Total Closed Complaints 242

Customer Reviews Summary Read customer reviews

8 Customer Reviews on AARP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: November 06, 1995 Business started: 07/01/1958 Business started locally: 07/01/1958 Business incorporated 07/01/1958 in DC
Type of Entity


Business Management
Mr. Robert R. Hagans, Jr., EVP/Chief Financial Officer Ms. Carrie Seigenthaler, Manager, Member Communication Ombudsman
Contact Information
Principal: Mr. Robert R. Hagans, Jr., EVP/Chief Financial Officer
Customer Contact: Ms. Carrie Seigenthaler, Manager, Member Communication Ombudsman
Business Category


Alternate Business Names
American Association of Retired Persons
Additional Information

Further information on the AARP Foundation may be available from the Wise Giving Alliance of the Council of Better Business Bureaus: BBB Wise Giving Alliance 800 575 4483


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.