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This business is not BBB accredited.

Gerhard's

Additional Locations

Phone: (215) 884-8650 Fax: (215) 884-0349 View Additional Phone Numbers 290 N Keswick Ave, Glenside, PA 19038 http://www.gerhardsappliance.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Appliances-TV-Mattress Sales and Service.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Gerhard's include:

  • 42 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Gerhard's include:

  • Length of time business has been operating
  • Response to 42 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 31
Total Closed Complaints 42

Customer Reviews Summary Read customer reviews

1 Customer Review on Gerhard's
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1962 Business started: 07/01/1945 in PA Business incorporated 07/01/1954 in PA
Type of Entity

Corporation

Business Management
Mr. Charles Gerhard III, President Mr. Gene Gerhard Mr. Gerald Gerhard, Secretary Ms. Linda Gerhard Mr. Richard Gerhard, Vice President Ms. Diane Killian, Controller
Contact Information
Principal: Mr. Charles Gerhard III, President
Customer Contact: Ms. Diane Killian, Controller
Business Category

Appliances - Major - Parts & Supplies Home Electronics Mattresses

Method(s) of Payment
Master card, Visa, Discover and American Express. We also have approved financing available.
Alternate Business Names
Gerhard's Appliance Gerhard's, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.