BBB Business Review

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BBB Accredited Business since

Veterinary Specialty & Emergency Center, LLC

Phone: (215) 750-7884 Fax: (215) 752-3156 301 Veterans Hwy, Levittown, PA 19056 http://www.vsecvet.com


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Description

VSEC is a 24-hour emergency and specialty referral veterinary hospital which offers services in cardiology, critical care, dermatology, diagnostic imaging, emergency medicine, holistic medicine & acupuncture, internal medicine, neurology/neurosurgery, oncology, ophthalmology and surgery. Our board-certified specialists and staff clinicians work together to ensure the most comprehensive medical care for your pet.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Veterinary Specialty & Emergency Center, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Veterinary Specialty & Emergency Center, LLC include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Veterinary Specialty & Emergency Center, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 24, 2004 Business started: 09/01/1994 in PA Business incorporated 11/04/2005 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Corporations-PA
401 North St RM 206, Harrisburg PA 17120
http://www.dos.state.pa.us/corp
Phone Number: 717-787-1057
The number is BV004813L.

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Rebecca Orsher, Marketing Director Dr. Robert J. Orsher VMD, DACVS, Owner Ms. Kristen Hoffman, Office Manager
Contact Information
Principal: Ms. Rebecca Orsher, Marketing Director
Principal: Dr. Robert J. Orsher VMD, DACVS, Owner
Business Category

Animal Hospitals Veterinarians Veterinary Emergency

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.