BBB Accredited Business since
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This company offers PLUMBING/HEATING & AIR CONDITION.
A BBB Accredited Business since
BBB has determined that Rohrer's One Hour Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rohrer's One Hour Heating & Air Conditioning include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||24|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA009162(The Roher Co). One Hr heating.
Type of Entity
Business ManagementMr. B. Scott Rohrer, President
Related BusinessesTRC Electric, LLC dba Mister Sparky Electric TRC Plumbing Inc. dba Benjamin Franklin Plumbing
Air Conditioning Contractors & Systems Bathroom Remodeling Heating & Air Conditioning Plumbers Solar Energy Products Service & Repair Electricians – Residential
Alternate Business NamesOne Hour Heating & Air Conditioning The Rohrer Company
The Roher Company and TRC Plumbing d/b/a Benjamin Franklin Plumbing require a Purchase Order number for materials ordered from either company.
516 Running Pump Rd
Lancaster, PA 17601 Directions
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Additional Phone Numbers
- (717) 925-7900(Phone)
- (717) 925-0500(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|7/26/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: - ***** ******* Electric Wall Heaters 4,800w 240v / 1ph - installed 2-3 years ago. - Original invoice not found by owner, original invoice not produced by Rohrer's - May 5, 2014 - 7:45 am - thermostat - unit switched from on to off and malfunctioned - sparks and flames were a result - 911 was phoned - Made sure breaker was off - Firemen dismantled unit, checked wiring, checked wall, checked breakers - report was filed - Firemen commented unit new, signs of no wire, no breaker malfunction - Coils showed discoloration, on/off box top right of unit some charring - Firemen advised Rohrer's be called to check warranty and disconnect -Wife phoned husband - Husband phoned *** ****** - no technicians available, no window appointment, $153 charge at that time husband said he would talk to spouse and may be canceling due to charge. - Husband spoke with wife, local number was phoned, ***** Rohrer spoke with husband about the incident and the charge. - ***** stated charge would be determined later - Wife spoke with ***** - $173 charge to come out was stated. - Wife exclaimed "Whoa, whoa, whoa. We can't do that at this time. We are not even sure how we want to proceed with your company, or we may go with another company." The seriousness of the situation was discussed. ***** said he would return call. - 9:49 am - ***** phoned back - ***** said "I have a technician on the way. He can be there shortly." Wife responded "If there is going to be any charge today, cancel your technician." He said "I will get a technician out there to at least disconnect and assess it, then we will talk." - Ben was to be at the house by 10:10 am - he arrived at 11:15 am - Homeowner had to phone as to whereabouts of technician - Technician states he remembers installing the unit - Technician stated "Looks like a faulty coil" - Homeowner still looking for invoice - does not agree with company on installation date - Invoice is found on past house inspection on 4/29/2011 - Technician then states "Could be the breaker box" - complete turnaround from original assessment - Unit disconnected - Technician stated ***** would be in touch with warranty information, purchase information, new purchase information, and charges if we decide to go with their company - Technician left - Homeowner began to check online for warranty information and product reviews - Meanwhile technician returns - he stated he needed pictures, but he stated he needed to leave with $173 so that his boss would not be upset with him - Wife explains what was told to her and so he says just give me $53 so that I am okay with my boss - Homeowner says No, that is not what was explained - Technician states Get in touch with your homeowners insurance for them to pay coming out fee, heater, maybe new panel box - Homeowner knows that homeowners' insurance is only for damages that occurred to property due to flood or fire, but did confirm with State Farm - Phoned **** Electric where said heater was purchased by Rohrer / ********* and **** **** confirmed no such purchase within a five-year period - Marley the heater manufacturer working with homeowner - May 6, 2014 - ***** Roher leaves voice mail at home- 9:49 am - Requesting payment of $145 for disconnection which was never discussed - Disconnect was something explained that he was requesting the technician do at no charge and after assessment by technician additional charges for going forward in the future were to be discussed and nothing was - Homeowner disappointed - past experiences with Rohrer were positive - long-term relationship had been formed; with tone, unprofessionalism, very last questionable experience with *** ******** Plumbing - a phone call was placed this evening (May 6, 2014) on ***** Rohrer's voice mail stating we no longer wish to do business with them. Homeowner (wife) made perfectly clear many times before technician even came out that explanation of all charges was required up front. Stated to homeowner that there would be absolutely no charge for visit and assessment. Future charges would be discussed. Again - tone, lack of compassion, late for appointment with no call after a very stressful morning warrants at the very least an apology Customer does not wish to do business with Rohrer's in the future Homeowner's job allows for very positive feedback from customers for many reputable plumbing and heating businesses.
Desired Settlement: Not to be invoices/charged as per verbal agreement.
We apologize for the misunderstanding. When I spoke to **. ****** on the phone, I did state that we would waive the service call fee so that we could get a technician to the home and discover any existing issues. There was no intent that we would disconnect the system for free. We apologize for any misunderstanding and we have waived the invoice so that there is no payment due or balance remaining. The invoice was waived after the voicemail left by ***. ****** to myself on May 6, 2014, which is why she never received an invoice. Please let me know if there are any remaining questions.