Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          CroppMetcalfe has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • CroppMetcalfe

              8421 Hilltop Rd Fairfax, VA 22031-4301

              BBB Accredited Business
            • CroppMetcalfe

              25 Chestnut St Ste B Gaithersburg, MD 20877-2493

              BBB Accredited Business
            • CroppMetcalfe

              5645 General Washington Dr Alexandria, VA 22312-2403

              BBB Accredited Business
            • CroppMetcalfe

              1162 Taft St Rockville, MD 20850-1310

              BBB Accredited Business
            • CroppMetcalfe

              5301 Holland Dr Beltsville, MD 20705-2310

              BBB Accredited Business

            Business ProfileforCroppMetcalfe

            Air Conditioning Contractor
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/19/1998

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Air Conditioning
            Furnaces
            Heat Pumps
            Boilers
            Maintenance Checks
            Humidification
            Programmable Thermostats
            PLUMBING
            Plumbing Fixtures
            Water Heaters
            Sump Pumps
            Garbage Disposals
            Video Drain Inspection
            PEST CONTROL
            Mosquitoes
            Rodents
            Termites
            Pests and Insects
            Ants
            Bed Bugs
            HOME PERFORMANCE
            Energy Audits
            Duct Cleaning
            Whole-House Checkups
            IAQ Products / Solutions
            ELECTRICAL
            Lighting Repair and Replacement
            Breaker and Fuse Repair
            Outlet Repair and Replacement
            Ceiling Fans and Chandeliers
            Surge Protection

            Business Details

            This is a multi-location business.

            Find a Location

            CroppMetcalfe has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • CroppMetcalfe

                8421 Hilltop Rd Fairfax, VA 22031-4301

                BBB Accredited Business
              • CroppMetcalfe

                25 Chestnut St Ste B Gaithersburg, MD 20877-2493

                BBB Accredited Business
              • CroppMetcalfe

                5645 General Washington Dr Alexandria, VA 22312-2403

                BBB Accredited Business
              • CroppMetcalfe

                1162 Taft St Rockville, MD 20850-1310

                BBB Accredited Business
              • CroppMetcalfe

                5301 Holland Dr Beltsville, MD 20705-2310

                BBB Accredited Business
              BBB File Opened:
              1/1/1995
              Years in Business:
              45
              Business Started:
              2/19/1979
              Accredited Since:
              7/19/1998
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2701020634A for this business, issued by Department of Professional and Occupational Regulation (DPOR)-VA

              These agencies may include:

              Department of Professional and Occupational Regulation (DPOR)-VA

              9960 Mayland Drive, Suite 400

              Henrico VA 23233

              (804) 367-8500

              http://www.dpor.virginia.gov

              BBB records show a license number of 8486 for this business, issued by Department of Labor, Licensing and Regulation (DLLR)-MD. The expiration date of this license is 9/25/2025.

              These agencies may include:

              Department of Labor, Licensing and Regulation (DLLR)-MD

              500 N. Calvert Street, Room 308

              Baltimore MD 21202

              (410) 230-6231

              http://www.dllr.maryland.gov/license

              BBB records show a license number of RC900130 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 9/30/2024.

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th Street SW

              Washington DC 20024

              (202) 442-4320

              Fax: (202) 6984329

              http://www.pearsonvue.com/dc/industrial_trades/

              BBB records show a license number of PC1000456 for this business, issued by Department of Consumer & Regulatory Affairs (DCRA)-DC. The expiration date of this license is 3/31/2024.

              These agencies may include:

              Department of Consumer & Regulatory Affairs (DCRA)-DC

              1100 4th Street SW

              Washington DC 20024

              (202) 442-4320

              Fax: (202) 6984329

              http://www.pearsonvue.com/dc/industrial_trades/

              Type of Entity:
              Corporation
              Alternate Business Name
              • CMH, Inc
              • Cropp-Metcalfe Air Conditioning-Heating-Plumbing-Security
              • Fab Electric, Inc.
              • Compton Air Conditioning & Heating
              Business Management
              • Mr. Mitchell P Cropp, Owner
              • Mr. Tim Cropp, Vice President of Sales
              • Mr. Ben Kelley, Director of Operations
              Contact Information

              Principal

              • Mr. Mitchell P Cropp, Owner

              Customer Contact

              • Mr. Tim Cropp, Vice President of Sales
              • Mr. Ben Kelley, Director of Operations
              Additional Contact Information

              Fax Numbers

              • (703) 698-9158
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/30/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Regarding Invoice #: ********* CroppMetcalfe came on March 23, 2022 to clean the dryer vent. The dryer is located on the 2nd floor on the house with the outside vent on top of the garage roof. The crew that was assigned to this task, were unable to remove the air vent cover because they said they didn't have an extended ladder. The tech finally managed to get hold of a ladder but due to rain, they were not able to perform the cleaning of the vent.I called the main office on March 24 and asked for a competent crew and proper equipment to reach the air vent. They came back on March 28, same crew with an extended ladder, but they were unable to reach the vent, remove the cover and properly clean the vent that now has all the lint. The tech informed us that he could not reach the vent from the outside, which he should have known from his prior visit and that the extended ladder was not the proper equipment. He thinks the vent does not need cleaning. If he could not vacuum the outside vent, how could the duck been properly cleaned? This is a part of the cleaning process for the vent. We are extremely disappointed. Since it was the same crew that came the 2nd time, they should have known to bring proper equipment to reach out the outside vent. We have several contracts with CroppMetcalfe. We have an air conditioning and pest/termite for our primary residence along with contracts for three of our rental properties. We have been with CroppMetcalfe over 10 years and we are very upset with this service. We have received a bill for $245 and I am willing to pay the bill if a tech comes back and actually cleans the outside vent that was never cleaned. I look forward to BBB helping me with this case and having CroppMetcalfe resolve this outstanding issue.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James J

              5 stars

              11/30/2023

              Recently, Eberto from CroppMetcalfe's Warrenton office came to our house for an electrical repair job covered by Home Service agreement. The young electrician, highly professional, efficient, and patient, solved the problem in a flash to our full satisfaction. We were impressed by his dedication to customer satisfaction and also by his sense of humor. So far, we have scheduled free electrical service twice by CroppMetcalfe under the Home Service agreement, and they always arrived on time and problems solved in no time without any dispute.

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.