BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that AirPlus Air Conditioning & Heating Service, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for AirPlus Air Conditioning & Heating Service, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The license number is 2705087451A.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Sung Soo Kim, Member/ Manager Ms. Martha Bowers, Office Manager Ms. In Sook Cha, Member/Manager
Air conditioning & Heating Contractors - Residential Heating & Air Conditioning Air conditioning & Heating Contractors - Commercial
Alternate Business NamesAirplus Mechanical Company, LLC
7200 Telegraph Sq Dr Unit B
Mason Neck, VA 22079 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (703) 436-2661(Phone)
- (703) 451-0004 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I am writing this letter in hopes of getting some assistance to resolve an issue with Air Plus Air Conditioning & Heating Service LLC. I hired Air Plus Air conditioning & Heating Service, LLC to install a whole house humidifier for gas heat in January 2013. An Air Plus Tech had failed to glue one of the joints on the discharge side going to the drain. When the system was turned on this past Saturday October 26, 2013. It had leaked flooded my basement. My husband and I spent most of the day vacuuming the water with a wet Vac. We had to dispose of some of the children’s toys and a computer had gotten wet. Please see attached pictures. My husband and I had called the owner (***) and notified him. He told him to turn it off and he will come Monday to fix it. We told him that we had a few inches of water on my floor and would like for him to come and see the damage that it did. **. *** told me that he couldn’t come right now because it was Sunday and he is was busy. Monday came and we did not receive a call from Air Plus. My husband contacted **. *** again and once again we were told that he would call my husband back that he is busy. Finally on Tuesday October 29, 2013 he sent two of his techs to glue the ¾” PVC 90 on the drain. Not only did it take 2 full days to get a technician out, their work vehicle left an oil stain on my new drive way. My husband called **. *** once again with hope that he would come over and would contact a remediation company to remove the wet drywall and install fans to dry my basement out. **. *** was very upset and started screaming and cursing. He told my husband that we were looking for a hand out. He also stated to my husband that he couldn’t call over the weekend because some one broke into his shop. My husband told **. ***, “Please be professional with me as I am with you. I don’t need a hand out. “ I am very upset at the fact the way he spoke and treated us as a customer. Every time we reached out to him, he would just blow us off. My husband was very nice and professional to him. I just can’t understand how an owner of a company would treat his customer the way he did. I would like Air Plus Air condition & Heating to come out and see the mold that is growing on the dry wall. It is a health issue to my family. They need to be accountable for the faulty work of their technicians. The unprofessionalism that **. *** displayed regarding the situation was unacceptable. Any assistance in resolving this matter is greatly appreciated. Thank you. ******* ******
Desired Settlement: We would like for them to hire another company to assess the damages that occurred to the basement because of the flooding and pay for any repairs that need to be done. I would like monetary compensation for the damaged computer and for the my children's toys that had to be replaced.
December 17, 2013
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/2/2012||Problems with Product/Service|
|6/29/2012||Problems with Product/Service|
|12/19/2011||Problems with Product/Service|