BBB Accredited Business since

Clipper Magazine, LLC

Phone: (717) 569-5100 View Additional Phone Numbers 3708 Hempland Rd, Mountville, PA 17554 View Additional Email Addresses http://www.clippermagazine.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clipper Magazine, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Clipper Magazine, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 217 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

217 complaints closed with BBB in last 3 years | 82 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 5
Delivery Issues 32
Guarantee/Warranty Issues 8
Problems with Product/Service 126
Total Closed Complaints 217

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Clipper Magazine, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 20, 2000 Business started locally: 08/01/1983 Business incorporated 05/01/2008 in PA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Hauber, CEO Ms. Lisa A. Cassino, Credit/Collections Manager Amy Hackman, Executive Assistant Ms. Donna Mumma, Collections Manager
Contact Information
Principal: Mr. Steve Hauber, CEO
Customer Contact: Ms. Donna Mumma, Collections Manager
Business Category

Advertising - Periodical Advertising - Shoppers Guides Coupon Services Internet Marketing Services Internet Selling Services Internet Shopping Advertising - Internet

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Method(s) of Payment

Visa

MasterCard

American Express

Discover

Refund and Exchange Policy
REFUND TERMS AND CONDITIONS
TERMS AND CONDITIONS ARE APPLIED TO DISCOUNT CERTIFICATES.
Each Merchant may impose its own terms and conditions on the use and/or redemption of any Discount Certificate(s). Except as otherwise stated on a Discount Certificate or required by law, the following terms and conditions apply to all Discount Certificates from all Merchants:
Discount Certificates cannot be combined with any other coupons, discounts, or promotions.
If an expiration date for the promotion is stated, then the promotional portion expires on the expiration date. Your payment will not expire until the date that is five years after your credit card is charged, unless the laws of the state in which the Merchant is located require the Merchant to honor the Payment for longer than five years, in which case the expiration of the Payment will be determined by applicable state law.
No refunds, cash back, or credit will be issued for the difference between the Value of the Discount Certificate and your Payment;
No refunds, cash back, or credit will be issued for any partially used Discount Certificate;
Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, we will refund the Payment amount for any unredeemed, unexpired Deal voucher for any reason within the first fourteen (14) days after purchase. To request a refund, you must contact within the fourteen (14) day period. We also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if, after your reasonable efforts to redeem the Deal voucher (i), the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. The Merchant is solely responsible for the Deal. We are not responsible for the Deal. All Deals are subject to the Terms of Service.
Discount Certificates may not be copied or duplicated. Any such copies or duplicates are null and void.
Discount Certificates cannot be used for taxes, tips, prior balances, or shipping or handling charges.
Use of Discount Certificates for alcoholic beverages is at the Merchant’s discretion.
Alternate Business Names
Clipper Graphics Home & Decor LocalFlavor Menu Company Mint Magazine Savvy Shopper Total Loyalty Solutions

Additional Locations

  • 3708 Hempland Rd

    Mountville, PA 17554

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/23/2016 Problems with Product/Service
1/16/2016 Problems with Product/Service
1/3/2016 Problems with Product/Service
11/26/2015 Problems with Product/Service
11/13/2015 Problems with Product/Service
10/20/2015 Problems with Product/Service
9/29/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/15/2015 Problems with Product/Service
9/9/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service
8/20/2015 Problems with Product/Service
8/15/2015 Problems with Product/Service
8/14/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service
8/3/2015 Advertising/Sales Issues
8/3/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service
7/31/2015 Problems with Product/Service
7/27/2015 Problems with Product/Service
7/26/2015 Problems with Product/Service
7/26/2015 Problems with Product/Service
7/26/2015 Problems with Product/Service
7/26/2015 Problems with Product/Service
7/26/2015 Problems with Product/Service
7/26/2015 Problems with Product/Service
7/26/2015 Billing/Collection Issues
7/21/2015 Problems with Product/Service
7/20/2015 Problems with Product/Service
7/20/2015 Problems with Product/Service
7/20/2015 Problems with Product/Service
7/17/2015 Problems with Product/Service
7/16/2015 Problems with Product/Service
7/16/2015 Problems with Product/Service
7/11/2015 Problems with Product/Service
7/11/2015 Problems with Product/Service
7/11/2015 Problems with Product/Service
7/11/2015 Problems with Product/Service
7/11/2015 Problems with Product/Service
7/11/2015 Problems with Product/Service
7/9/2015 Problems with Product/Service
7/8/2015 Problems with Product/Service
7/8/2015 Problems with Product/Service
7/6/2015 Delivery Issues
7/6/2015 Advertising/Sales Issues
7/3/2015 Guarantee/Warranty Issues
7/1/2015 Problems with Product/Service
6/27/2015 Advertising/Sales Issues
6/27/2015 Problems with Product/Service
6/26/2015 Problems with Product/Service
6/21/2015 Problems with Product/Service
6/21/2015 Problems with Product/Service
6/21/2015 Problems with Product/Service
6/17/2015 Problems with Product/Service
6/17/2015 Problems with Product/Service
6/12/2015 Advertising/Sales Issues
6/1/2015 Advertising/Sales Issues
5/30/2015 Problems with Product/Service
5/30/2015 Delivery Issues
5/30/2015 Problems with Product/Service
5/29/2015 Advertising/Sales Issues
5/26/2015 Delivery Issues
5/22/2015 Problems with Product/Service
5/21/2015 Problems with Product/Service
5/12/2015 Problems with Product/Service
5/10/2015 Problems with Product/Service
4/27/2015 Delivery Issues
4/24/2015 Problems with Product/Service
4/23/2015 Problems with Product/Service
4/22/2015 Advertising/Sales Issues
4/21/2015 Problems with Product/Service
4/18/2015 Advertising/Sales Issues
4/11/2015 Advertising/Sales Issues
4/11/2015 Problems with Product/Service
4/8/2015 Advertising/Sales Issues
3/20/2015 Problems with Product/Service
3/17/2015 Advertising/Sales Issues
3/17/2015 Problems with Product/Service
3/17/2015 Problems with Product/Service
2/27/2015 Problems with Product/Service
2/24/2015 Problems with Product/Service
2/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a gift certificate through this company. When I went to use the certificate the merchant was not able to honor it due to being ill. I contacted them asking for a refund, and they absolutely refused saying to contact merchant (they refused to honor their own refund policy). The merchant said she would honor the certificate after the expiration when her health was better since it is illegal for gift certificates to expire. This was back in oct of 2012. Well I went to use the certificate and the business no longer exists so I contacted company asking for a credit or refund and they are refusing. It is illegal in California for them to expire before 5 years. If company had just honored their own refund policy in 2012 there wouldn't be a problem. https://w************************************* **********************************************************

Desired Settlement: I had originally asked for a credit with the company but after the horrible experience with them I just want a refund.

Business Response: Good Afternoon Mrs. *******, 


Thank you for contacting DoubleTakeOffers.  We have looked into this matter for you. Please understand the merchant being required to accept the paid value is actually a Federal law, that requires merchants to honor the paid value on expired certificates for 5 years. This law is called the C.A.R.D. act of 2009 (Credit Card Accountability Responsibility and Disclosure Act of 2009).  Because this is a law and not just a policy of DoubleTakeOffers, we do apologize that we are unable to intervene in an effort to enforce that they follow this. It becomes a legal matter after that expiration date. Our contract with the merchant expires at that time, so there is not much we are able to do, except to try and contact the merchant and attempt educate them. 

We know this policy may not work out with exactly what you were looking for today. All DoubleTakeOffers policies were written to provide the best overall experience to both our consumers and our merchant partners. We hope you understand and will continue to take advantage of our great services and products.

Kind Regards,
DoubleTakeOffers Consumer Management Team

Business Response: Mrs. *******, 


We are assisting you in the way that our policies allow, we have no record of you contacting us, therefore we cannot reference it. Our policy states we do not credit or refund for expired vouchers. These are terms that you agreed to when signing up for DoubleTakeOffers as they are in our Terms of Service. The Federal law trumps the state law that is why we keep referencing it. We apologize that this is not working out in the way that you expected it however per our policies and procedures you agreed to at time of sign up you are not entitled to a refund or credit from us. 

Please let us know if there is anything else we may do to further assist you. 

Respectfully, 
DoubleTakeOffers Consumer Management Team 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

I did contact you in 2012 forwarding you a copy of the email from the business owner stating that she could no longer honor the certificate, which should have then been refunded to me following your refund policy #5.  You refused to refund me then, so I thought I will see when business is back to work.  She never came back,  So I am asking you to do the right thing that you should have done form the being and you haven't offered to do anything.


I also find it very suspicious of your business practices that you are refusing to honor the local state laws and hide behind a more lenient federal policy.  

This proofs how shady of a company you are.

I will be pleased when you offer a credit or refund.

Regards,

******** *******








2/7/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a voucher for "60 minute beach ride" from the Deal Chicken website on 12/1/2014 for $80.00. I bought it for my boyfriend as a Christmas present. I emailed the merchant about making a reservation on 1/9/2015. I specifically asked if this deal was for 2 people and he said yes it was for a couples ride. I made the reservation for 2/28/2015, my boyfriends birthday. The owner of the company, ***** ****** ******* ******, Stan, called me moments later to inform me that the salesperson for Deal Chicken lied to him and the deal should only be for 1 person to ride and that I would have to purchase an additional ride. I told him I would contact Deal Chicken because it was supposed to be for 2 people. An additional rider would have been $80. I bought the "deal" for $80, the voucher says "deal value $160.00" That makes it pretty clear to me that I was ripped off. Maybe it's a bait and switch, Deal Chicken sells the voucher, then Stan gets to sell another ride! They are still running this deal on their website. I called customer service for deal chicken, I was on hold for over 30 minutes, then a recording came on that said "all agents are busy, call back later" and they disconnected me. I emailed deal chicken from their website, the reply I received was from Double Take Deals. They said they are really busy right now and someone will be in touch with me to handle my issue. I never heard back from them. The only way I ever heard from Deal Chicken / Double Take Deals customer service was after I put a complaint on ********. I don't even know which company I am dealing with and I am getting no resolution from their customer service.

Desired Settlement: The deal was $80.00, I had a $5.00 discount, so I paid $75.00. I want a refund. I also want this company investigated for false advertising.

Business Response: Good Evening. 


We were able to locate your reference ticket with DoubleTakeOffers. You did purchase this certificate from DoubleTakeOffers directly, it was simply a deal that was being featured on the site from our sister company, DealChicken. In finding your reference ticket we see that you are currently working with one of our representatives and they have asked that you allow 5 business days to get to the bottom of this situation.  We are currently on Day two of this process. Please allow the full 5 business days for us to be able to accurately get you a resolution for your issue. Because it is outside of our 14 day no-questions-asked policy we have to allow the 5 business days to refund we find that there was an issue with the deal. 

We are working on this and thank you for your patience. The representative will have an update for you shortly. 

Thank you, 
DealChicken Consumer Management

1/31/2015 Delivery Issues
1/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have purchased a few things from Deal Chicken which two of them have been a major misrepresentation of products. The first time was for "A professional Teeth Whitening Service" and the second one was for "Bamboo Sheet Sets," through Deal Knocks/Deal Chicken. It is practically impossible to be in touch with Deal Chicken at anytime. They do not return emails or calls. They obviously do not look closely at the companies they represent. They grossly are misrepresenting bad products without any actions.

Desired Settlement: I truly feel like the buyers for Deal Chicken need to be aware of the products represented on their site. This is the only site in its fashion that is so poorly managed and that their products are such a false statement of what they are.

Business Response: Good Morning, 


Thank you for your feedback we definitely appreciate both the good and the bad in order to better our business. We were able to look into this deal that you purchased and it looks like we did include abundant details about this deal. I have attached the information for you in a link below.

http:/****************************

Within this screencast you will notice that these are lightweight sheets per the material that they are made with. This screencast also states that these are FINAL SALE items. Because your product is not damaged or defective we are not able to provide any refund or credit as the merchant has fulfilled the order sufficiently as requested. We do apologize that you are not satisfied however we did not in anyway misrepresent the product as delivered. 

Kind Regards, 
DealChicken Consumer Management

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: The item is definitely not bamboo nor is it 1,800 thread count, I had this verified. It is false advertising. And I guess the Term "soft" depends on who thinks it's soft, because that is definitely not soft. Cheap material yes, but not what is advertised. I hope that you guys can't scam many others moving forward. Hopefully and eventually more people will come forward on these products. 


Regards,

**** *****








Business Response: Good Afternoon, 


We understand that you are not satisfied with the product how it was received. However again, DealChicken never notated thread count. What we did notate is the information that was given to us by our merchant. We will take your feedback into consideration, as we do with all feedback given, before running any more new deals with this merchant. In this case however,  you were provided with the product and being that DealChicken is the third party advertising merchant we would like to recommend that you contact the merchant directly for this issue as they were the providers of the deal. The merchant, not DealChicken, is solely responsible for the deal as sold.  

We apologize for any inconvenience that this has cause however we have included, for you the merchant's direct contact information. 

Kind Regards, 
DealChicken Consumer Management

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:


On your own email back to me it shows the thread count you that is advertised. 

Also, this is what I received from the BBB when I complained about the business -

Case ID#: ********
Business Name: ***** *** ***

The BBB has made several attempts to contact the business regarding the above referenced case. We regret to inform you that we have not received a response from the company. Your case was closed out as unanswered, and it will be reflected on the company's business review. Additionally, it may negatively impact the company's rating.

You may wish to pursue this matter via other means: 

-The Illinois Attorney General's Office at ###-###-####
-The Department of Consumer Services (Chicago residents only) at ###-###-####
-Small Claims Court at ###-###-#### (Cook County) or ###-###-#### (Winnebago County)
-Possible legal action with an attorney of your choice

If the company has contacted you in the interim, please notify the BBB immediately.


Basically, I think the Deal Chicken needs to research the companies they are promoting. This is unacceptable. Consumers are misinformed of products sold on Deal Chicken. 

No need to respond back with anymore emails as it is going no where, it is just unfortunate. I will make sure that I personally don't ever go through Deal Chicken again and will also let others know about the issues I have had with the false advertising and the product I actually received.


Regards,

**** *****








1/13/2015 Advertising/Sales Issues
1/13/2015 Advertising/Sales Issues
1/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 gift certificates for $15 apiece back on 06/18/2014 for a restaurant that has since closed. The vendor documents that they will issue a refund for all certificates for merchants that go out of business according to their policy posted at: www.doubletakeoffers.com/refund-policy, which states "DoubleTake Offers also will refund or provide a credit in the amount of your Payment for any unexpired, unredeemed Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date.” I have emailed the company back on 12/04 requesting a refund; and, having not received any response to either the 1st email or a request for status sent on 12/08, I called the Customer Service number posted on the company’s website at 4:15pm ET on 12/09. I spoke with a representative, and they are refusing refund me for the certificates on the basis that “it is beyond 170 days”, when there is not posted date limit on their refund policy visible to customers; and, no top of it all, it was only 169 days from purchase (168 from charge) that I reached out via email requesting a refund.

Desired Settlement: Refund of the $30.00 in accordance with the vendor's published refund policy.

Business Response: Good Afternoon *** *****, 


We have taken a look into both of these merchants for you and we have confirmed that ***** ********** did close in October of this year. For that certificate we are able to issue a $15.00 site credit to your DoubleTakeOffers account. For the certificate for ********* ******* Restaurant we are currently trying to determine if this merchant is closed. This process could take up to 5 business days. If the merchant is in fact closed we will also be able to issue a $15.00 DoubleTakeOffers site credit to your account. 

Please confirm that this is the action that you would like us to take.

Regards, 
DoubleTakeOffers Management Team

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I did not request a refund for ********* ******* Restaurant.  As communicated in request #***** submitted to your company back on 12/04/2014, my request was as follows "Request: Please return and credit me back for the 2 certificates for ***** ********** ************** & *************** My wife and I have tried to visit the restaurant twice within the last 2 months. About a month or month and a half ago we went and they had a paper in the window that they were closed for remodeling w/ no posted date of reopen. We attempted to go again last night (12/03 @ 7pm) and they were closed with no posting on the doors. It appears that they have gone out of business."

You have confirmed that the restaurant in question for both noted certificates has gone out of business, and per your return policy I am due a refund.  Yet, quoting a certificate not even in question, you are denying 50% of my refund due.  I have been seeking resolution for this since 12/04 and had escalated via request # ***** on 12/09, and was told by your representative Christina D*** I would receive direct supervisor contact as a follow-up, which I still (as of 12/22 @ 2:00pm ET) have not received.  I have no desire to continue to do business with you company as a result of the on-going ineptitude of your customer service team (further exhibited by your reply to this BBB case).  As communicated in both of the cases filed with your company (requests #***** & #70338) and in this BBB dispute, I am requesting a REFUND of funds paid; a "site credit to your DoubleTakeOffers account" is not a sufficient resolution as it does not comply with your return policy and, as communicated, I have no desire for conducting further business with your company.

I have copies of all correspondences if further validation is required.

Regards,

**** *****








Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:  How can I make my claim/issue more clear to your company?  I filed a request for refund on 12/04 (169 days after purchase from your site and only 168 days following the charge), not after 170 days.  My action being taken prior to your unpublished 170 day cutoff is clearly  100% confirmed by the confirmation email I received back from your company on 12/04 for my claim (attached to this case - request #***** on your company's tracking system).  My request is 100% in line with both your published refund policy and the arbitrary 170 day cut-off (which is not published in your refund policy posted online [also attached for reference]).  Your reason for rejecting my refund is solely on the basis of your company failing to act in a timely manner and properly issue me a refund in accordance to my initial request.  Please explain how/why your denial of my refund is valid, when I, as the customer, have taken all of the correct and proper actions, and all of the failures have been with your company.  I have provided all requested confirmation and information on all aspects 100% validating that I took all of the correct actions to be properly refunded, yet your company is continuing to deny me the refund owed me.  Your company has also continued to deny even having a supervisor contact me as your representative promised, apparently further affirming that your company is aware that you are 100% in the wrong. 

Your company failing to take the required actions on your end in a timely manner to properly process a refund to me, prior to a 170 day limitation of your company's payment system elapsing, is not my fault; and I should not be forced to take a financial hit as a result of your company's numerous shortcomings.  What is your justification, given all of my documentation on my actions being properly taken in the required time-frame to receive my requested refund, for you company to continue to give me a hard time and not refund the $30 owed me?  I  find this absurd. 

I again state that I am 100% willing to provide any additional information confirming my actions that your company may require to properly refund me the $30 I am owed.

Regards,

**** *****








Business Response: Good Morning *** *****, 


Again thank you for your reply. We do agree that this is absurd. However it was 170 days from June 18th when you purchased to December 4th when your requested a refund for these two businesses. Credit card data from June 18th is purged on the 170th day, which was in this case, December 4th. This is an automatic process that is done at the start of everyday. We have happily and readily offered you the only other option that we have which is site credit. It has been your choice not to accept this option. We are not able to refund your credit card as this data was purged from the system. We apologize for this however again we are not able to override our system as the data is no longer there to search for. 

If you should decide that you would like the site credit please let us know, however at this point in time there is nothing further we are able to do. 

Kind Regards, 
DoubleTakeOffers Management Team

1/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a DealChicken deal on December 10, 2014 for $149 that was for a Fractional Laser Resurfacing Treatment. The next day I went to the business and they said I was not a candidate for the service. DealChicken states that they will refund the deal within 14 days. I emailed them twice (12/12/14 and 12/16/14) about the refund. They sent a form letter back to me stating: "Due to the Holiday Season we have become extremely busy. We are working diligently to answer each email on a first come, first serve basis." They also gave me a phone number to call for customer service. I have continually tried this number over the last 10 days and havenever had success reaching a person. The last time I was on hold for 20 minutes, then got a message that there was no one available to handle the call. Today I redeemed another DealChicken deal for carpet cleaning and the merchant told me that he had good reason to believe that DealChicken is going out of business. I want my $149 refunded first!

Desired Settlement: My credit card refunded with the $149 credit.

Business Response: Good Morning sir, 


Thank you for reaching out to us. We do apologize for the delay as we have been inundated with customer requests. We have looked into our ticketing system and do not see where you have contacted us about this deal specifically. The one marked below is the only open ticket we have for you, for fleece pajamas.

************************************

We were however able to locate the certificate referenced in this complaint. We have refunded it for you and you should see those funds back to you in no more than 14 business days (because of the holiday). Once certificates are refunded we are no longer able to reverse this process or reissue the voucher. 

Please let us know if you have any further questions in regards to this order as we are happy to assist. 

Happy Holidays!
DealChicken Management Team



1/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered two sets of bamboo queen sized, cream color sheet sets, and have recieved one set. I have been back and forth between deal chicken and *****(the merchant) to try and get the second set that I was charged for. I get the run around about the glitch in the system and their vouchers. The web site is not very clear on how to order. I have called and gotten hung up on. I have also sent emails with no response.

Desired Settlement: delivery of order or refund

Business Response: Good Afternoon, 


Thank you for contacting us. We do see where you spoke with one of our representatives and they did direct you to the merchant for further clarification. Because your issue has been not resolved we will contact the merchant and find out if they will be reshipping, or if we should refund. We appreciate your patience with this matter we will have a resolution for you shortly. 

Kind Regards, 
DealChicken Consumer Management Team

12/27/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have made two purchases via dealchicken.com. Both were questionable because Dealchicken did not provide a voucher code for either one. The money was taken out of my account almost immediately, and it has been a week since the orders took place. I attempted to stop the transaction, but unfortunately it was too late. After a long struggle to find some contact information, I emailed Dealchicken about the issue. I have not heard anything in 6 days. I am currently on the phone, on hold, with Dealchicken. I was on hold so long for the first phone call, they ended the call and said to try back. I am on hold for my second phone call. I have yet to speak with an actual person. I have not received any product or service. My money was quick to leave my account, but I have yet to hear anything about the products I have ordered.

Desired Settlement: I would like to get a complete refund for both products, and have Dealchicken shut down. I no longer wish to get the products. I would also like to be taken off of any possible list where Dealchicken may have my information.

Business Response: Good Afternoon **** ********, 


We have taken a look into these purchases for you. We do show where you spoke with one of our representatives on November 24, 2014 at 4:56pm. Desiree (our rep) gave you all of the contact information for these two merchants as the purchase requests were sent directly to them, as well as tracking information for both purchases. 

http:/*****************************

For the first purchase it was delivered on November 24, 2014 

http://***************************

For the second purchase it was delivered on December 2, 2014

http:/***************************

Because these purchases have been delivered we are unable to refund or credit at this time.

Please let us know if there is anything else we may do to further assist you.

Regards, 
DealChicken Management Team

12/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Deal chicken advertised $49 for a 2 night hotel stay anywhere. In the terms and conditions it states $49 for the stay and that is not true. The merchant charges additional fees and I would like a refund

Desired Settlement: That they enter all pertinent information for consumers.

Business Response:

Good Afternoon, 

Thank you for contacting DealChicken. I apologize that your deal didn't work out for you. I've refunded you back to the card on file in the amount of $98.00. Once vouchers are refunded, we can not reissue or reverse the process.  Please allow up to 14 business days for the funds to appear back on your card.

If you have any other questions please reply back to this email, I would be glad to help.

Regards, 
DealChicken Management Team

12/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a DoubleTake Deal from this company for ***** ***, in March 2014, which gives me a certificate to use at the restaurant (***** ***). The certificate does not expire until March 2015, however the restaurant, ***** *** is permanently out of business. I requested a refund and they refused to give me one stating their refund policy. They cannot honor my deal, I paid for this certificate, and yet DoubleTake Deals (Clipper Magazine) will not give me a refund even though the certificate has not yet expired and has not yet been used.

Desired Settlement: I get a full refund and bonus credit for my trouble.

Business Response: Thank you for reaching out to DoubleTakeOffers. We have verified that this business did close in May. That said, we are not able to submit a credit card refund per system restraints 170 days after the date of purchase. We have offered to credit your DoubleTakeOffers account for the price that you paid for the deal, which is what we do for every customer in this kind of situation. Credits never expire so they can be used at your leisure. 


Please let us know if this is the course of action that you would like us to take. Unfortunately if it is not there is no other way for us to be able to compensate you for this deal. 

Kind Regards, 
DoubleTakeOffers Consumer Loyalty Management

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like to note however that Clipper Magazine, Inc.'s customer service is very poor, taking weeks to get a hold of, and that I do not find satisfactory.  

Regards,

**** *******

Business Response: Good Morning, 


We apologize that we have not gotten back to you. Your acceptance of site credit went back into our open queue, which because of the holidays is a bit high. We have pulled this request and added the $10.00 in site credit to your account. Unfortunately, as previously stated we are not able to give a credit card refund for this deal because of the restrictions we have set on our credit card system. These constraints are set for all of our customers privacy and security. We again apologize however are not able to complete this request from you. 

http:/***************************

Please let us know if there is anything else we may do to further assist you as we are happy to help.

Happy Holidays, 
DoubleTakeOffers Management Team

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** *******

12/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased many hotel deals on dealchicken.com and I was unable to book the stays at hotels. Deal Chicken was working with **** ****** Cheap Travel Deals (or a company with a similar name). One of the vouchers expired because **** *****'s Travel could not book a stay for me. I was upset at losing the $129 but I thought it was my fault. Then I tried booking more of the stays and the same thing happened. At that point (May 2014) I contacted Deal Chicken to find out what to do because I had spent over $700 on these vouchers. The girl that I talked to on the phone was very polite and said that Deal Chicken no longer deals with **** ***** and I could get reimbursed for my hotel vouchers. I was reimbursed for $594. When I questioned the previous voucher I was told to submit the email for reimbursement. They said too much time had passed and I had to have a credit. I said OK because I would get another hotel deal through Deal Chicken. There have been no hotel deals and what I have purchased since then, a "I love you to the Moon & Back" necklace, looks like a cheap gaudy necklace you would buy out of a toy machine for $0.50. I have contacted Deal Chicken several times over the past week to try and resolve this problem and I have been told that because they offered me a credit, they can not send me a reimbursement check or refund my credit card- both which would be fine with me. Today I looked at a few more items on the Deal Chicken website- then followed up with reviews and the products I looked at had TERRIBLE reviews online- customers did not get what they ordered, customers were very dissatisfied with what they did receive, etc... So I do not want to use my $129 credit to buy more "junk".

Desired Settlement: I would like a $129 refund check mailed to me or a $129 credit issued to my credit card.

Business Response: Good Afternoon, 


Thank you for reaching out to DealChicken. I have looked into this issue for you and it does look like you did speak with our Consumer Loyalty Leader who did explain that we are not able to refund in this case as you did authorize the credit placement based on the original refund request for this particular deal. (Please see the attached screen cast)

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Unfortunately, we are not able to credit back to a credit card and our company does not offer a paper check option or we would have gladly offered it to you. Looking further into this, it does look like our Rep even offered to transfer your credits to our sister site, DoubleTakeOffers to try to take advantage of some of their local deal. (Please see the screen cast) However, this was declined. 

***********************************

Again, because of these things we are offering everything that we are capable of doing for you and you have declined. The original refund was given as a site credit because the deal was expired and we do not give credit card refunds for expired vouchers. Normally we do not offer any type of refund at all per our Terms of Service, however for this particular merchant we made an exception for all customers who purchased their deals. Now since we have given site credit for this deal we no longer have credit card information even if we were able to reverse the credits given and we do not offer paper check refunds. 

I apologize that you are not satisfied with this however we have done everything we are able to do in this instance. 

Please let us know if there is anything else we may do to further assist you with. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: Deal Chicken NEVER notified me that they were not doing business with **** ***** Travel.  It was after I lost one voucher and was losing several more that I contacted them!  It is not my fault that the voucher expired.  I looked at their sister site DoubleTakeOffers- it has NOTHING for the area I live in, ******, ME.  So that offer is no good for me.  When I initially contacted them in May, I was told I could not have a credit card refund, so I did accept the credit to my account because I was told when I called that they offer hotel stays frequently.  I have not seen any!!  I have made a purchase since this occurred and the merchandise was horrible- very poor quality, an embarrassing gift to say the least. When I looked at their website yesterday and followed up on 2 offers- both had TERRIBLE reviews online.  Some people did not receive the merchandise they ordered and others said what they did receive was a misrepresentation of what was offered.  Why would I want to waste $129 on junk?  If they no longer have my credit card on file, I can supply them the information!  I am very disappointed that they would sell me $700+ in hotel vouchers, then make it appear as if they did me a favor refunding part of my money to my credit card and part as a deal chicken credit.  I do not want a credit from them, I want my money refunded to a credit card.  I do not want to buy more merchandise from them, I am very unsatisfied with what I have purchased.  I do not want to get credit on DoubleTakeOffers as it has nothing in the ******, ME area.  Also, when I look at my deal chicken account, they have a credit card on file already- my AMEX, so I'm not sure why they keep saying they have wiped that information out?    


Regards,

******* ******








Business Response: Good Afternoon **** ******* 


Again, we apologize that you are not satisfied. You were given a credit card refund on 5/15/2014 for $594.00 and $99.00. One purchase was made on 7/17/2013 and the other on 8/26/2013, neither of these vouchers were expired, this is why your were refunded for this. For the deal where you were refunded $99.00, $25.00 was put back in your DealChicken account because you had used those credits to pay and we can not give a credit card refund if credits were used. The purchase that you made on 1/22/2013 we did give an $89.00 DealChicken credit because this voucher was expired. Again we do not normally refund or credit for expired vouchers however we considered this an extenuating circumstance and honored a DealChicken credit refund. We also did not force you into this. We offered you the credit based off of your refund request. 

Please view the screen casts below. 

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**********************************

***********************************

************************************ (Please read from the bottom up)

We have been extremely accommodating to your requests. However once credits are given we are not able to take them away. And though we may have credit information save on the site for you under your profile this is not something we have access to for security reasons. Furthermore, as once stated before once credits are given that specific credit card transaction information is scrubbed from our database, again to protect your personal information. 

We again, will not be refunding this. It is an $89.00 credit in which $10.00 has been used so you have $79.00 left to use. These never expire; you might not find a deal now that is to your liking however the credits will always be available. And please also remember you are not paying full price for any of our deals, therefore we offer the best quality we are able to. We do receive prototypes and samples for all of the deals that run on our site and everything that runs has been approved under a strict checklist. In fact most of the merchants that we offer products from also deal with merchants such as ******** and *******. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:  It has been stated that I chose to take the credit given to me from Deal Chicken.  It clearly states in the "screen cast" messages enclosed in the last reply from Deal Chicken that I was offered the credit- I did not request a credit.  I requested a refund!  I understand I am not going to get anywhere with them, they have said they will not issue a credit to my credit card- even though they were able to in May/June for $594...  But suddenly they have no way to refund my credit card.  I am upset with their customer service, I will be sure to share my experience with their terrible customer service to friends so they do not end up with the same problems I have!  Thank you for taking the time to listen to my complaints with Deal Chicken.  If it prevents one other person from wasting the time I have, then I will be satisfied.  


Regards,

******* ******








11/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Deal Chicken daily deal for $100 worth of spa services at ** *** ***. I went to ** in June to use the voucher and was told by one of the employees I could not redeem the voucher. I contact Deal Chicken in July and spoke with Bryan about not being able to use the voucher and was informed ** *** *** could redeem the voucher for the paid amount. Bryan placed me on hold to contact ** *** *** but he was not able to reach anyone. 10/13/14 I visited ** *** *** to speak with a manager I was informed the manager was not there and they are under new management with new staff. I explained the situation to ******* she made a copy of the voucher and told me she would have her manager contact me. Today ******* the manager contacted me said she spoke with her director and was informed she would not be able to redeem the voucher unless I got an updated voucher. I am frustrated with the going back and forth with Deal Chicken and ** regarding the $50 I spent on this voucher. I spoke with Kelly from Deal Chicken today and was told there was nothing they could do by law ** *** *** has to honor that voucher for the paid amount for up to 5 years. Kelly said she would reach out to ** *** *** to educate them about the law however Deal Chicken can't make ** *** *** accept the voucher. I would like my money back or a credit in the amount I spent on the Deal Chicken voucher so I can purchases a different deal. Bascially I prepaid for services that has not been performed and I refuse to let these company take my money.

Desired Settlement: I would like my money back or a credit in the amount I spent on the Deal Chicken voucher so I can purchases a different deal. Bascially I prepaid for services that has not been performed and I refuse to let these company take my money.

Business Response: Good Afternoon, 


Thank you for reaching out to DealChicken. We do apologize for all of the difficulty that you have gone through with the redemption of this voucher. We would be more than happy to place a DealChicken credit on your account for the price that you paid for the voucher in question [$50.00]. 

Please let us know if this is how you would like us to proceed and we can get these credits added for you immediately. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

From: *******<**********************>
Date: Fri, Nov 14, 2014 at 11:54 AM
Subject: Case #********
To: "*****************" <*****************>

Hi ******,

I just wanted to follow up on case ******** per the agreement I was under the impression I would be receiving a credit to my Deal Chicken account as of today I have not received a credit to my account.

Please advise how I should move forward with receiving my credit.

Thanks

******* *******







Business Response: Good Afternoon ***. *******, 


Our apologies. You never confirmed you were wanting the credit therefore it was never applied. We have since taken care of this for you today and your credit of $50.00 is now available in your DealChicken account. 

Please let us know if there is anything else we may do as we are happy to assist. 

11/4/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a necklace through this company and never received my necklace.

Desired Settlement: I would like a refund of $11.95.

Consumer Response:

From: ****** ****** ********************>
Date: Tue, Nov 4, 2014 at 3:20 PM
Subject: complaint #********
To: "*****************" <*****************>


 My complaint #******** has been resolved. I just now received the necklace.
Thank you,
**** ******

10/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a certificate for a business that closed down before the expiration date and under their private policy terms they issue refund or credit for the certificate purchased. I chose a refund and they refuse to refund only credit. I don't need a credit since the business closed down and no need to purchase again. They need to refund me $15 per their terms.

Business Response: Good Afternoon, 

Thank you for reaching out to DoubleTakeOffers. We have taken a look into this issue for you and unfortunately per our terms of service we reserve the right to give a refund OR credit. This is not a choice we are able to give to our customers after a predetermined amount of time based on the way in which our credit card refunds are filed. 
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The reason for the credit issuance after 170 days is for security to our customers. Our database will only allow us to withhold customer credit card information for up to 170 days. After this time frame for security reasons our system is wiped of this information. We have no way of getting it back or replacing it. We do apologize for this however, again we have offered you the option that we do have. 
Please let us know if you would like us to process the site credit and we will get it added to your account immediately.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Says nothing about credit only after 170 days.  Says refund or credit and I can't purchase the same certificate at the same place so please credit my credit card or send a check for refund.  I have made several purchases in the last 60 days so you have my credit card information or I can provide.
Here are your terms:
Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, DoubleTake Offers will refund the Payment amount for any unredeemed, unexpired Deal voucher for any reason within the first fourteen (14) days after purchase. To request a refund, you must contact within the fourteen (14) day period. DoubleTake Offers also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. The Merchant, not DoubleTake Offers, is solely responsible for the Deal. All deals are subject to the Terms of Service.
Regards,

****** ****








Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Terms says refund or credit and I need refund.  The business is no longer in business so your credit would not be valid.  I will not do business with Double Take Deals.
Regards,

****** ****








Business Response: We have approved a refund in the form of a paper check payable to **** **** who made the purchase.  Mailed to address provided on this complaint **** *** *** *** ******, Georgia *****.  You should expect to receive it within the next 10 business days.

Juan G*******
Manager, Merchant and Consumer Loyalty

10/27/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On July 24, 2014, we purchased a 3-Day/2-Night Stay In *** ******* For 4 on their website for $149.00. We then made an additional $46.00 payment for taxes and their reservation form. After waiting for over a month for them to find us a hotel for 3-Days/2-Nights in late October, they sent us an email on August 28, 2014, stating "Your reservation request has been processed several times; unfortunately for the travel dates you have requested there is no availability. A refund will be processed to you if desired, please advise. Thank you for your understanding and cooperation." We replied right away that we wanted a refund. Since then they have refunded the $46.00 but have not refunded our original $149.00 after multiple emails. Each time we have asked them in said emails, they give us the same reply saying "Taxes have been refunded via ******, once we confirm that Deal-site did not refund you, We will process your offer price refund." All we are asking them for is our $149.00 refund but they keep telling us that they are confirming it. It has been 48 days and we feel like we are not getting anywhere with this company. Other people should be warned.

Desired Settlement: A refund to our original purchase of $149.00.

Business Response: Good Morning, 

Thank you for reaching out to us. We apologize for the difficulty that you have had with this merchant. We have looked into this for you and do not see where DealChicken was specifically contacted for a refund of this purchase so again we apologize for the disconnect. We have of course refunded you in the amount of $149.00 for this deal as the merchant could not accommodate your travel requests after several times of trying. Please allow up to 14 business days for these funds to be placed back into your account and please let us know if there is anything else we may do to further assist you with this or any other issue as we are happy to help. 
Customersupport@dealchicken.com or ###-###-####, Monday thru Friday 9am to 5pm EST.
Kind Regards, 
DealChicken Consumer Loyalty Team

10/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a voucher from ****** ***** Getaways via Deal Chicken. I paid $168 to Deal Chicken, which Deal Chicken did refund. When I sent the required reservation form to ****** ***** Getaways per their instruction, it stated that I needed to enclose $52, which I did in the form of a money order. I have this receipt. I requested that Deal Chicken refund the $52 in my original complaint, but they refused, stating that this transaction was independent of their business. I attempted to get a refund from ****** ***** Getaways by contacting them several times directly and through the Better Business Bureau, and these attempts were unsuccessful. Furthermore, when I let ****** ***** Getaways know that I would be contacting the Better Business Bureau, they threatened legal action against me. I have since located the reservation form, and the first line on this form asks for the Deal Chicken Voucher Number (**********), which confirms that these two businesses are intricately linked. I would submit that Deal Chicken owes me a refund of $52 because I would not have made this reservation through ****** ***** Getaways had they not lent their endorsement by allowing them to sell their services through their business.

Desired Settlement: In order for me to trust the products and services offered via Deal Chicken, I expect a refund in the amount of $52.

Business Response: Good Afternoon, 

Unfortunately, DealChicken can not refund a payment amount if we did not take in the funds. We have no way of doing so. If you would like a refund for the amount paid ($52.00) to the travel agency you will need to contact them directly. 
We have refunded you in the amount of $168.00 and that payment refund was processed on September 22, 2014. There is nothing further we are able to do again as we did not take in those monies. 
Kind Regards, 
DealChicken Management Team

10/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I tried to buy a voucher for my husband to take a biplane ride on his birthday. I never received notice that this purchase had gone through from the company. I became aware of the actual purchase when the charge appeared on my husband's credit card bill. That I find unusual in itself because whenever I've done business with DealChicken.com , I always used my own credit card and I received immediate notification that the purchase went through. When I saw the purchase was made I tried to print out the voucher and was unable to get a readable copy, so I sent an email to the company requesting help on 9/25/14. I also called ****** *** Tours, the company who provides the actual service. I was informed that I couldn't book a biplane ride because he didn't fly unless he had two. The deal on DealChicken never mentioned this.Today, I received about 20 email notifications that my message was not able to go through, so I tried contacting the company using the phone number provided on the credit card bill. The recipient was voicemail. I'm not sure where to go from here, which is why I am seeking your help.

Desired Settlement: Same as Desired Settlement

Business Response: Good Afternoon, 

We apologize for the difficulties that you have been experiencing. I have taken a look into this and every voucher we sell goes automatically to your DealChicken account. It is correct that we also always send a copy to your email account, however DealChicken cannot control the SPAM filter on your email and therefore is not able to ensure safe delivery; hence why we also place all vouchers in your DealChicken account immediately. Furthermore I did look specifically look into this deal and it does state that a maximum if 2 people are permitted on the flight and singles will be paired if necessary. This is stated on the deal before you purchase it.
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Once you located the voucher our direct contact number is stated on it as show below:
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Furthermore we do also have a Contact Us tab on our website which does also give our correct email address:
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Our apologizes that you are not satisfied with the deal that you purchased, however all of the information that you are disputing was made very clear on the deal before you purchased the deal. This request is outside of our 14 day refund policy and we will not be able to refund it. 
Please let us know if there is anything else we may do to further assist you as we are happy to help. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I tried to contact the company using their website, but  was not able to get it to accept the emails I sent. It is easy to blame the customer with the oversight of mail going into Spam, but I always check my Spam folder before deleting and there was never anything received from DealChicken. I purposely was looking for this receipt so I could book the biplane flight. When I didn't receive it I assumed the sale had not gone through. Also, since I never received receipt of the order, I had no option of canceling the order within what they are stating is a 14 day window of time.  Without receiving this vital information there is no way I could respond in the way they have set as their standard. When I have purchased from them before I have had all the "fine print" available concerning vouchers and was able to call the service company to arrange the service and make sure it was doable. This is the first time I've had any problem with DealChicken and would like them to consider the circumstances involved in this specific experience. Besides being disappointed that I am unable to give this trip to my husband for a birthday present, I also find it absurd that this company is stating that they are unable to refund the $99 because I did not meet their criteria.


Regards,

****** *****








Business Response:

Good Morning,

Unfortunately **** *****, all of the "fine print" is made available to you before the purchase is made, on our deal page. Therefore you had the information before purchasing. Also, you have purchased with us prior to this deal and should be more than aware that you can locate any of your deals purchased in the Account section of our website. You have had ample time to look this voucher up in your account. You are outside of our refund policy, we had provided you with all of the deal information and fine print before the purchase was made, and your vouchers as you know are available to you immediately after purchase in the Account section of our site. For these reasons we will not be honoring a refund.

We apologize for this however we always make sure all deal information is made available to you in many different ways all of the time.

10/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Martha F*******, the local sales rep for Clipper Magazine has failed to honor an ad offer; she mistreats me as a customer; she is very rude, abrasive and unprofessional; she hangs up on me all the time and treats with me blatant disrespect; she treated my staff members exactly the same way she disrespects me; she never informs me of any sales offers or new policies or contract dates or renewal dates; she emailed me on 9/10/14 at 9:38 pm; I check my emails from 8-6 everyday for the business Mon-Thurs; so I saw the email on 9/11/14 the next business morning; called her regarding the fact that she had not ever discussed this offer with me ever before about the new policy of 1/3 sized ads; I have always done 1/4 page ads for 8 plus years as a committed, loyal, good pay customer with Clipper Magazine; I am a professional in this dental community with utmost respect, professionalism and ethics and moral standing; I was voted Top 150 doctors in ******* magazine and voted #1 dentist in ******* ****** * ******* magazine. She treats me like a 3rd class citizen, is very abrasive and crude with me and has some sort of personal vendetta with me and treats me as a customer with blatant discrimination; I am a minority business owner and she has made several racist comments to my staff and patients; and recently used racial profanity with me on the phone; she also promised me verbally that the zip codes that I advertise in will not have more than 1-2 dentists advertising in them; she obviously broke that verbal promise; she also uses my ORIGINALLY created coupons and logo colors with other dentists' ads and customers ads and plagiarizes my coupons in those dental ads. She distributed the new Clipper issue today in my office without even offering me that special 1/3 sized ads and fails to inform me of this and the magazines had already been distributed and had been offered to all the existing clipper customers ; so I never even had the equal, fair opportunity to enlarge my 1/4 page ad to 1/3 page which she had already offered to all the other existing and new customers; she dismisses and disregards my customer service issues; it is blatantly obvious she is discriminating against me because I am a non-Caucasian, minority. She simply stated to me to call Corporate or just not renew my contract; she said she doesn't want to resolve the issue or make the customer happy, she told me she could care less if I stayed a customer or not. She then again hung up the phone as she always does; no thank you, no goodbye, just a simple hang up. This is her MO.

Desired Settlement: A written and verbal apology from Martha F******* and her Corporate CEO; a full refund for the entire year's contract or a full refund for the most recent issue and a new sales agent

Business Response:

BBB ID# ********

In regards to the complaint filed by *** ****** **** of ***** **** **** (Clipper Customer# ******) we have investigated the claims made by *** **** and submit the following as our response to the customer filed complaint.

We have contacted our account executive, Martha F*******, to discuss the accusations and have found the claims of rude and unprofessional treatment of the customer to be unfounded. 

On September 10, 2014 the customer was informed, via email, of the company’s focus to have existing nonfood related customers who are currently running ¼ page ads, to run 1/3 ads if they choose to renew their contract.   The reason for this is because very few customers were purchasing ¼ page ads and it was getting harder to place these ads in our book.  There was no “offer” as the customer stated.  The email was purely for informational purposes and was not in any way asking the customer to change their existing contracted ad size. 

The customer asked our account executive, Martha, to contact her upon receipt of this email.  Martha received the email and did contact the customer to answer their questions.  Martha explained to the customer that this is not a free upgrade and that there is a cost when purchasing a larger size ad.  Our account executive did state that they told the client they did not have to renew their contract when the client conveyed their discontent with this situation.

The account executive states that there was no verbal promise made to the customer that there would only be 1-2 dentists advertising in the zip codes that *** **** advertise in.  We do try not to saturate any category of business in our magazines, but cannot promise a limit on the amount of advertisers in each category because we must fill all the space in our magazine by our printing deadlines.  This is the nature of our business and also the reason why it is stated in our Terms and Conditions that, “Clipper does not guarantee exact color matches, position or exclusivity.”

We reviewed all the dental ads in the same publication as ***** **** **** and have found the customer’s claim about the use of her logos, colors and coupons with other dental advertisers unsupported. 

In conclusion, we have found that Clipper Magazine has honored the contract with the customer and do not feel any kind of refund is warranted.  Currently, there are three ads remaining on their existing contract.  We will allow customer to cancel the remainder of their contract without penalty, with payment expected in the amount of $220.50 to cover the unpaid balance on their account for published ads as of today’s date.  We are unable to honor customer’s request for another account executive because we do not have another account executive in their area. 

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
First of all the name of my business is ***** **** ****, NOT ***** **** ****; so let's get that professionally corrected. Also, Martha did not give me any notice of the new 1//3 page until 9/10/14 at 9:38 pm; the Clipper Magazine had been distributed already on 9/11/14; that wasn't sufficient notice to me as the customer; thus I never even had the chance to upgrade even if I had wantd to for that issue. That's unprofessionalism at its peak. When I brought this to her attention on the phone; she had too much of an ego to humble herself and apologize for her mistake; thus instead of doing damage control; she immediately used a lame excuse of "You can cancel your contract with us anytime if you'd like." No resolution, she just dismissed me wholeheartedly and encouraged me to cancel my contract if i wasn't satisfied. I never ever said or inferred that I wanted to cancel my contract. She dismisses all of her customers in this manner. She could care less whether a customer stayed with Clipper or not. This lady has no professionalism at all; she kept calling my office and telling my staff "*** **** can cancel anytime she wants to." I then called her and asked her for the VP or CEO's name and contact info, she kept hanging up the phone on me; so I emailed her requesting Rob B****'s contact info; she never replied. I personally contacted Clipper to get Rob B****'s tel #. I left him several voicemail messages; he fails to return any of my phonecalls; he appears to be aloof or uncaring of  my customer complaint and lack of regard for customer servcie by his company. Another example of unprofessionalism exuded by Corporate. This lady is notorious in ******* to be obnoxious, ruthless, rude and unprofessional with local business owners, former and current advertisers in her magazine. I have personally experienced this as a customer with Clipper for years; Martha was so unprofessional that Bob Z******** had to intervene and handle my account due to her obnoxious vernacular. Unfortunately, Bob called me and told me he was leaving Clipper and that he would find someone to work with me; that never happened; and they carelessly assigned Martha back on my account. It's a monopoly here locally in *******, with Martha F******* being the "ONLY" sales rep for the company. She is deceiving and is portraying the Clipper Magazine in an unethical manner. She is rude to the customer; and I am one of those dedicated, loyal, good pay customers she continues to treat unfairly, unethically and unprofessionally. I will not be cancelling my contract. However, I will continue to inform the public of this lady, her unprofessionalism, and her ethical practices.

I am wanting a verbal and written apology by Martha F******* and Corporate Clipper Magazine.

Regards,

****** **** ***








Business Response:
We apologize for any misunderstanding and the fact that you did not hear back from our VP, Rob B****.  Mr. B**** has been out of the office for an extended period of time and was unable to return your call.  We regret any inconvenience incurred by you due to any misunderstanding.
 
We know that you stated you would like to move forward with the remainder of ads on your IO.   We prefer to exercise our right to cancel the remainder of the Insertion Order.  See the Cancellation/Termination Section of our Terms and Conditions that reads: “Clipper reserves the right to terminate any insertion order in part or in its entirety at any time with or without cause.”
 
We will credit the remaining balance on your account of $220.50. Consider this your notice of cancellation for the ads scheduled to mail in November 2014, February 2015 and March 2015.
A statement reflecting your credit will be sent for your records.
 
Please be aware we will not tolerate any disparagement of our company and may explore our legal rights if any disparagement should occur. 
 
 
Donna M****  |  Collections Manager  |  Clipper Magazine® A ******* COMPANY
ph: ###-###-####  |  fax: ###-###-####   *******************************
 

10/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i purchased a dealchicken local deal for a couples massage on 9/5/14. I was unable to successfully get in touch with the merchant after several attempts over the course of a week. I'm honestly not even sure this is a legitimate merchant because the phone calls/voicemails were very odd. I am no longer comfortable receiving such service and have asked for a refund. Dealchicken has a 14 day refund policy and though I submitted two requests within the 14 day window I still have not received a refund or even a response from Dealchicken. I tried to call their customer service line several times as well only to be put on hold for over 10 minutes and then disconnected as 'no agents were available'. The company is not only not honoring their policies, but not even responding to customers.

Desired Settlement: I just want my money back for the service, and at this point an apology for complete garbage customer service.

Business Response: Good Afternoon, 

Thank you for contacting DealChicken. We apologize for the delay as we have been severally backlogged, but are working diligently on requests daily on a first come first serve basis. We do have that you did email us on the 15th of September which was within the 14 day no questions asked refund policy. Therefore, we have of course refunded you the purchase price of you deal, $74.00 and you should receive those funds back in approximately 5-7 business days. 
Please let us know if there is anything else we may do to further assist you as we are here to help.

10/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered ******* *** Bands for my husband and me. On August 2, 2014, our credit card was charged $87.90 for the bands. After they arrived, I struggled to get them to sync with my smart phone. Finally, I called the company for help. From them I learned that these bands aren't compatible with the ******** **** * phone that I have. I asked if I could return them and was told that I could. I should return them to the retailer from whom I got them. Since Deal Chicken had received the money for them, I assumed that that retailer would be Deal Chicken. I attempted to contact them using the number that was next to their name on the credit card statement from our bank. I was told to leave a message on the voice mail and then told that the voice mail box was full. I then unsuccessfully tried to gain contact information online. Next I called BBB and was given three numbers to try. The first two said that no agents were available to talk to me. The last one (###-###-####) told me to leave my name and e-mail address. That was on 9-4-14. On 9-23-14, I received a call back. The woman told me that Deal Chicken won't allow me to return the bands. She spoke too fast for me to understand all that she said. I asked her to please slow down, but she continued in the same manner. I asked her to please repeat what she had said more slowly, but she wouldn't do it. She simply told me that I can't return them to Deal Chicken. She said something about it being a final sale. I have uninstalled the apps for Deal Chicken on both my phone and tablet. I've blocked their address on my e-mail. I will never buy anything from them again. Both their business practice and customer service is appalling.

Desired Settlement: I want to be able to mail back the ******* *** Bands and have a refund made to our credit card.

Business Response: Good Afternoon, 

Thank you for trying to contact DealChicken. I have search all of our databases and we have no record of ever speaking with you. We do understand that there was an error in this deal and we are honoring refund requests for those persons who are experiencing compatibility issues with their devices. 
Please allow approximately 5-7 business days for the refund to be completely processed back to your banking establishment.
Kind Regards, 
Jamie G*******
Consumer Loyalty Supervisor.

10/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal for ********* Sessions for $99. After researching the company more, I found that this deal was misleading. I sent several emails to customersupport@DealChicken.com (9/1/14, 9/11/14, 9/20/14). I have not received a return email, phone call, nor a refund. Today, I attempted to contact DealChicken via telephone call (###-###-####). I was placed on hold by an automated system for 10 minutes. After 10 minutes, the automated voice came back on and said there were "no available cutsomer service agents at this time. Good-bye." THe deal says I have 14 days to request a refund. I am coming up on 14 days, and am afraid I will no longer qualify for a refund, due to the unresponsiveness of this company.

Desired Settlement: I'd like a refund for this purchase.

Business Response: Good Morning, 

Thank you for reaching out to DealChicken. I do see where you emailed us on the 10th & 11th of this month. We apologize for the delay as we have a severe backlog that we are taking on at a first come first serve basis. I have refunded your purchase cost of $99.00 and it should be returned back to you in approximately 5-7 business days.
Please let us know if there is anything else we may do to further assist you. 

9/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company needs to rethink their customer service with their DoubleTake Offers division. DoubleTake Offers has a policy to respond to customers within 48 business hours, which really means it takes up to 6 days for them to respond. There is nowhere on their site that states that. Instead it says to send an email and it will be replied to promptly. (really- 6 days?) I am also a little dismayed that when I originally contacted DoubleTake Offers to find out if my certificates were used, they told me that I should contact the merchant since they are just an advertiser (i.e. take your money) and can't confirm positively what was redeemed or not. I have used various coupon sites and DoubleTake Offers seems to be the only establishment that has no checks and balances in their system. They don't even bother sending an email to let you know the certificate that you purchased from them is expiring soon, even though they have that information from the initial purchase.

Desired Settlement: I had requested a refund on 4 certificates that were not redeemed. I am tired of going back and forth on emails that take 6 days for them to reply to each one. I had tried calling and no one had answered their phone.

Business Response: Good Morning *** *****, 

Thank you for voicing your opinions and concerns. Unfortunately at DoubleTakeOffers we handle a lot of business in our Consumer Loyalty department , which does include; but is not limited to our website, merchants, print ads, and other printed material. In saying this, this is why we ask for 48 business hour turnaround time for our email responses or you can contact us directly at ###-###-#### Monday thru Friday 9am to 5pm EST. To further address some of your issues we do not offer certificate expiration emails as you do have the availability to access your account via the web or by mobile app 24 hours a day 7 days a week thus allowing you the opportunity to view your purchased vouchers at any time. 

I have taken the opportunity to look into the four certificates you are requesting a refund for and regrettably these certificates are not available for refund as the merchant was honoring during the promotional period and the vouchers have become expired. Per our Refund Policy and Terms of Service that you agreed to when purchasing these deals once the certificates have expired DoubleTakeOffers will not longer issue a site credit or refund. I have attached a screencast for you to view below.

********************************
I apologize if this is not the resolution you are looking for today, however we will not be extending a site credit or refund for these certificates as DoubleTakeOffers and the merchant has withheld our end of the agreement. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

1) the company should post on their website (on the Contact  Us) page that they typically take up to 6 days to respond (48 business hours) . I think a consumer should have this information
and I would like confirmation from the company, which certificates that I purchased from them actually have not been redeemed. 

Regards,

***** *****








Business Response: Good Morning *** *****, 

Unfortunately, I cannot make this adjustment on the website but I have passed this request on to management. 
In regards to your redeemed certificates, because there are multiple ways to redeem certificates and sometimes merchants do not use any of them (they just check off a checklist when certificates come) in we have no way of knowing definitively which of your certificates have been redeemed and which have not. The merchant not DoubleTakeOffers is solely responsible for the deal. We are only the advertiser of the deals. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: 

please let the BBB know when your management has updated their website to reflect your 48 business hour response:
 Please note that we do advise it can take 48 business hours to respond which is 6 business days.

my suggestion is that they should place it on this page:
https://www.doubletakeoffers.com/contactus
and here:
https://www.doubletakeoffers.com/faq
and here:
https://www.doubletakeoffers.com/TermsOfService

Regards,

***** *****








9/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a certificate (for $48) through one of their companies (Double Take Offers) for a "****** ***** Food & Wine Tour of *** *********". (Information below) Certificate valid for Two Admissions to The ****** ***** Food & Wine Tasting Tour of *** ********* (Reg $96) We took the tour on Aug 23, 2014 @ 1:30pm. When we called to make reservations for the tour, we were told that "You only get wine TASTINGS on this tour. If you want a full glass of wine at each of the 4 restaurants, it will be an additional $38 per couple." We paid the additional money upon arrival. After the 2nd restaurant with NO WINE TASTINGS, I asked the guide about it. He said he had no idea what I was talking about, that there weren't any wine tastings on this tour...just the wine that we paid for separately. I told him that we paid for a FOOD & WINE TASTING TOUR, again, he said he knew nothing about it. When we returned home, I emailed the company, that has given me nothing but a runaround and double talk about why they cannot do anything about it. They blame the tour company. The tour company knew nothing about it. The response that I received from the company today was: Jamie G*******- Consumer Loyalty Supervisor (DoubleTakeOffers) Sep 03 11:47 AM Good Afternoon **** *******, Again unfortunately, we will not be able to refund or credit as the merchant has accepted your voucher. We have contacted the merchant in regards to your concerns to make sure that this does not happen again, however because you completed the tour there is nothing we are able to do. Again we apologize for this however our policies are written to best suit the needs of both our merchants and customers. Kind Regards, Jamie G******* Consumer Loyalty Supervisor DoubleTakeOffers I did NOT receive what I paid for.

Desired Settlement: I would take a refund, or a credit for another type of voucher. I would like the company to take responsibility for false advertising.

Business Response: Good Morning, 

As previously explained to **** ******* (***********************************) we are not able to refund a service that has already been provided. She has redeemed her voucher with the merchant and though she was not approving, did complete the tour. Once the voucher is redeemed with the merchant there is nothing that DoubleTakeOffers is able to do as it is now a situation that should be taken up with the merchant directly. 
DoubleTakeOffers did take further steps to contact the merchant in question directly and inquired about the issue and the merchant assured us that this was not the case. Wine is included in the tour however, consumers need to be aware that it is a tasting. They will not receive ample amounts of wine. When she was asked to pay in addition to her tour the matter should have been taken up with the merchant right away.
The Merchant, not DoubleTakeOffers is solely responsible for the deal. 
We apologize for the ill experience however, this is no longer a DoubleTakeOffers issue but a merchant issue as previously stated. 

9/13/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a voucher through Deal Chicken for a 3-day/2-night stay in New Orleans. I went on the travel company's website per the directions provided by Deal Chicken, and I printed out the reservation form, filled it out, and sent it in with the required $52 money order. When I did not hear back in a timely manner, I emailed both Deal Chicken and the travel company. Deal Chicken did not respond, and the travel company replied that the reservation was department was busy and they'd send a confirmation of my reservation and receipt of the money order within seven business days. When this didn't happen, I emailed Deal Chicken and the travel company again, and have heard nothing back.

Desired Settlement: I expect a refund for the voucher I paid for through Deal Chicken and a refund for the $52 money order I sent to the travel company they endorsed.

Business Response: Good Morning, 

We apologize for the delayed response in regards to your emails. We have been severely understaffed and are currently working to rectify that situation. I was able to look into your ****** **** issue for you and did get the amount of $168.00 dollars refunded for you. Please allow 5-7 business days for the refund to process back to your banking establishment. 
In regards to the monies that you have paid to ****** **** specifically you will have to go to them for that refund. We have no control over those funds as they were not paid to us. 
Please let us know if there is anything else we may do to further assist you. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* *********

9/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: buy a 2 Nights At ****** ****** Hotel for $90, but I don't want it. I want to get my money back ASAP!!!!! For customer support use this Certificate ID #: **************** **************** ***************

Desired Settlement: get my money back ASAP.

Business Response: Good Afternoon, 

Thank you for contacting DealChicken. We apologize for the delay, however we do ask for 48 business hours to reply and it has only been approximately 24 business hours since your initial request. I have gone ahead and processed this refund for you. Please allow approximately 5-7 business days for the refund to process. 
Please let  us know if there is anything else we may do to further assist you. 
Kind Regards, 
DealChicken Consumer Loyalty Team

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
1.First time(28th Aug) they told me  refund will in 5~7 business day.

2.but on (5th, Sep), they send me a mail said: Good news! Your refund request for Certificate ID No. **************** **************** *************** has been approved and is being processed. Please allow for up to 2 weeks for the purchase to be credited back to your account.

Does it mean I need to wait another 14 days??  This really not reasonable. Do you agree?

Regards,

***** ****








Business Response: Good Afternoon, 

Sir I am not quite sure of your complaint. My representatives have spoken with you several times about this  matter and in looking at your account your refund was Processed 9/5/2014 10:47:36 AM
Have you checked yet with you banking establishment? If not I would recommend that as we have released your funds back there. 
The generic email that is sent out is simply that generic. It is computer generated and non specific to just DealChicken deals as Gannett owns many different companies. This is just sent with specific information from your account through DealChicken. Much like a template. 
Please let us know if there is anything else we may do to further assist you.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ****

9/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted this company numerous times for a refund of the deal chicken voucher I purchased. I have been unable to schedule an appt with ****** **** Salon, therefore I would like a refund of the purchase.

Desired Settlement: I would like my money refunded to me.

Business Response: Good Afternoon, 

Thank you for contacting DealChicken. I have looked into this issue for you and I do see where you did contact us twice, once on the 12th of August via email and once on the 13th of August you called. These dates were already past the expiration date of July 5, 2014. At that time we would only have been able to contact the merchant on your behalf to ensure that you would be able to use the price paid of your voucher. We did this for you as shown in the screencast below:
**********************************
Furthermore, we understand that things in life happen, and we apologize that you were ill. However, you did have from February 13, 2014, the day that you purchased the voucher until June when you said that you were hospitalized to use your voucher or contact us if you had not been able to get in contact with the merchant then. Therefore, you did have ample enough time to utilize the voucher within the promotional period. 
Unfortunately, because the voucher is now expired as per our Terms of Service that was agreed upon when you signed up with DealChicken we will not be able to offer a credit or refund as it is outside of our refund policy. (Please see the screencast below)
***********************************
Please let us know if there is anything else we may do to further assist you. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I had an appt scheduled with the merchant and ended up in the hospital so I had to cancel. The deal then expired. I would like a refund. 


Regards,

****** ****








Business Response: Good Afternoon, 

Unfortunately, as per a policy that you agreed to at the time of account creation DealChicken will not be refunding or crediting at this time. We made sure that the merchant was open and actively accepting vouchers from time that the deal was featured until the end of the promotion. Both DealChicken and the merchant have upheld their ends of the deal and just because you were not able to utilize your voucher during that time does not qualify you for a refund. 
Your voucher is good for the paid value for up to 5 years after the date of purchase as per the Federal Gift Card Act of 2009 and I would encourage that you utilize the voucher that way. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
That is not acceptable. I know ******* lost a class action lawsuit because they were doing the same thing regarding unused vouchers. I did have an appt. It is not my fault that I got hospitalized and missed my appt and then it expired. 

Regards,

****** ****








9/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On May 2, 2014, I received an email offer from ***********.com for a one year Event Membership for 2 from ******************.com. I paid $45 for this deal. I checked the website several times for "seats". The offers were very limited..........only one or two shows would be listed. There was nothing we ever wanted to attend. Since July 3, 2014 ******************.com "is no longer available". I have tried to email *********** and call them to no avail. My emails are not returned and the phone message says that it is a high call volume time and call back later. It will not allow me to leave a message.

Desired Settlement: I want the purchase price of $45 refunded to my credit card.

Business Response: Good Afternoon, 

Thank you for reaching out to ***********. I do see where you did reach out to use via email one time on August 5th. I do apologize for the delay we have been extremely busy  and are working diligently to catch up. However, I do see where one of our representatives did email you back today letting you know that we will not be able to refund for this deal because the deal is actually still in active order. ********* ********* as just changed their name. They are now ********* *********, and on the bottom grayed out portion of their website there is still a place to redeem your current voucher with them. I have attached the link to their website for you. 
******************************
Please let us know if there is anything else we may do to further assist you. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I am not satisfied with **** *******'s statement. They said it wasn't covered under their "REFUND POLICY". I do not accept that.


Regards,

**** ******








Business Response: Good Afternoon, 

Again, *********** has a 14 day refund policy, the company is still in business, and we provide all of the information for the merchant and their website for you to look at before you purchase the deal. (Screencast below)
************************************
Because of these things *********** will not be refunding this deal we made all of this information available to you before you purchased the deal. We apologize for this inconvenience however our policies are set in place to best suit both our customers and merchants. 
Kind Regards, 
*********** Consumer Loyalty Team

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

The company ********* ********* is offering sub standard shows. IT IS ***********'s responsibility to its consumers to make sure that the products are of high quality. ***********
failed this customer!! I am withdrawing from all future deals and will notify my friends on Facebook and word of mouth about how *********** let me down and Stole $45 from me.
Regards,

**** ******








9/8/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a travel "deal" on 8/20/2014; I am now unable to use the travel voucher purchased. Per company refund policy, I contacted Dealchicken on 08/22/2014, well within the 14 day refund policy and as of yet failed to get any response to my emails and when I called the customer service line, I was told that no operators were available. Upon research, I have discovered that this company is known for its lack of customer service and obtaining refunds per the company policy.

Desired Settlement: I would simply like a refund of the $69 paid.

Business Response: Good Afternoon, 

We thank you for reaching out to DealChicken. We ask that you allow 48 business hours for a reply, in saying this I understand we are a day behind this time frame and apologize for that. We are diligently working on our backlog of tickets. I have since pulled your request and have processed the refund in our system. Please allow approximately 5-7 business days for this refund of $69.00 to process thoroughly back to your banking establishment.
Please let us know if there is anything else we may do to assist you further. 

9/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company is a complete joke! They don't compare to reputable companies like ******* or ****** ******! I have bought 2 different deals from them and when I went to use them the vendor stated that they never entered in to a deal with them! I have NEVER had this issue with ******* or ****** ******! On top of this, when you go to contact them they take days to get back to you, IF they EVER do, and then they refuse to give you your money back! They just want to refund you via credit on their site so that you can buy some more bad deals from them! Stay away from this company

Business Response: Thank you for contacting DoubleTakeOffers. When a consumer sends us a request, we note that we will respond within 48 business hours.   ****** submitted his request on 8/12/14 and we repsonsed and refunded him via a system credit on 8/15/14. (Within the 48 business hours that we had  promised) We apologize that ******'s deal didn't work out . We've have previously applied $20.00 to his DoubleTakeOffers account per our refund policy.   Our refund policy states that if the refund criteria is met, we can provide a refund via system credit or credit card.   We do this based upon our ability.    After  170 days in age of the voucher, we no longer have the ability to refund to a credit card, so we had to provide ****** a system credit, which we did.

https://www.doubletakeoffers.com/refund-policy

We know this policy may not work out with exactly what he was looking for on this refund. All DoubleTakeOffers policies were written to provide the best overall experience to both our consumers and our merchant partners.Please let us know if there is anything further we can help you with.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I want my money back. A credit is unacceptable because I  have had trouble with their "deals" previously as well. Also, they did not respond to me until after I had contacted them multiple times and NOT within 48 hours.


Regards,

****** ********








Business Response:

 ******,

 Thank you for contacting DoubleTakeOffers.  If a certificate is older than 170 days in age, we no longer have the ability to provide a credit card refund. Our 3rd party credit card processing company purges their data records after 170 days, so we just don't have the ability after that. Unfortunately, we don't process checks for refunds due to security and fraud concerns and our refunds cannot be placed on any other card other than the original account. The system credit is the only option we have at this point.  It's not just an arbitrary policy , we have no other option.

Pleases check you initial support ticket that you received.   It noted we would contact you within 48 business hours.   That's 6 business days and we certainly met that time frame in our response and resolution. If you have any other questions, please let us know as we would be more than happy to help.

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

First, a response time of 48 "business" hours is ridiculous in this day and age! That's **** poor customer service!

Secondly, I'm tired of hearing this continued ******** about "there is no way we can provide a refund"! That is a bunch of BS excuses and you know it! No other legitimate similar company has such ridiculous excuses and policies!


Regards,

****** ********








8/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On Saturday (August 2, 2014), I subscribed to DealChicken and I purchased a 3-piece, 1800 count duvet cover set. I went to redeem it on Sunday, August 3rd, to no avail. The images of the colors on the website do not have the name of the color associated with them. And, there are 3 names (khaki, creme, and beige) that are too close for me to determine the color of the image without it being specified on the website. I contacted ********** Customer Service (DealChicken's partners) and she stated that she would send Tech Support a request to specify the name of the color with the image posted. I never heard back from them. Then, a few days later, I contacted them again and found out that the instructions to redeem were wrong and that I had to sign up on the ********** site in order to redeem my voucher. Once I did that, I tried to redeem and it stated that the voucher # was invalid. Customer Service asked me to send them my initial email with the voucher and stated that they had been having trouble with the DealChicken voucher numbers; and, she stated that she would send it to Tech Support. Again, I never heard from them. Monday morning (August 12, 2014), I called ********** back and asked them if they could redeem the voucher. She stated yes; however, she took all of my information and she was NOT able to redeem the voucher. At this point, I submitted an email to DealChicken and asked them to please return the funds back to my credit card because there is no point of sale. I should have been able to redeem the voucher the next day (August 3rd) and it was now August 11th. Also, once the voucher was redeemed, it would take 3 weeks for me to receive the item. No one from DealChicken responded to my email. I finally found a number for DealChicken and called them. I explained to him the situation and told him that I had submitted an email to their customer service and no one had responded. He stated that this was considered a final sale and my credit card could not be credited back the funds. I totally understand IF I had received the merchandise and I did not like it; then I was stuck with it. That's considered a final sale. But, to pay them and not be able to redeem the voucher does not constitute a valid sale. He blamed ********** and when I talked with **********, they blamed DealChicken. But, I was caught in the middle. I asked him to escalate this matter to a manager. He stated that a manager would call me within 24 hours. I have not received a call yet. But, the same customer rep went back and responded to my email that I had sent them previously. I should NOT have to wait until DealChicken and their partner site get their mess together. All of this should have been worked out prior to advertising merchandise online and collecting people's money. Today is August 13th; I purchased this on August 2nd. It's been almost 2 weeks and the voucher still cannot be redeemed. This is totally unacceptable and fraudulent!!!

Desired Settlement: For the last week and a half, I have gone through a lot just trying to redeem the voucher. This is totally ridiculous and it becomes very frustrating!!! I feel that if it's the business fault, they should give the consumer the option to cancel the transaction and refund the money. How can this be a final sale when the ability to redeem a voucher for the merchandise was not provided to the consumer in a reasonable time? The contract has not been fulfilled. If they are having technical difficulties, the consumer should not be the one that suffers. I think that I gave them a reasonable amount of time to correct the issue. I work in IT and if an issue is not addressed and resolved within 24 to 48 hours, there are serious consequences. They should also follow a similar practice.

Business Response: Good Afternoon, 

I apologize that you were not happy with the service, we completely understand and because of that a supervisor did contact you on August 13th and issued you a full refund. 
Your refund was Processed 8/15/2014 2:31:21 PM
Please let us know if there is anything else we may do to further assist you. 

8/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello,I purchased two vouchers from a company called "**** ********" as gifts. One for my mom & one for my sister. I have been trying to reach "**** ********" & DealChicken about the vouchers. **** ******** NEVER has returned any of my calls, my mom's calls, or my sister's calls. Nor has DealChicken. At first it was to schedule appointments with **** ********, but then the calls were to DealChicken to make a complaint about **** ********. DealChicken has an automated message claiming they are too busy to take the call & asks you to leave your contact information so they can return your call. It never happened. This was a scam all the way around. I wasted my money & would NEVER recommend **** ******** OR DealChicken... EVER. WHAT A SCAM!!!

Desired Settlement: For customer support use this Certificate ID #: *******-*******, *******-*******Purchase total: $94.00 (Each Voucher $47.00)

Business Response: Good Afternoon, 

We apologize that you have not been able to reach anyone at DealChicken. However I have looked up both your email address and full name in our database and we have no record of any emails being sent or calls that were connected. To best assist you in the future our email address is customersupport@dealchicken.com and our phone number is ###-###-####. We are available Monday thru Friday from 9am to 5pm EST and if you email us please allow 48 business hours for a reply. 
In regards to your **** ******** vouchers. I do see where two were purchased and they have expired as of 7/24/2014. Unfortunately we can not offer a refund for these as they are expired per our terms of service. However, because you are a first time purchaser I would be more than happy to offer a DealChicken credit refund in the amount that you paid for the deal. 

8/30/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I recently placed an order for an ******* tablet from Deal Chicken. This was on Aug.9. The order screen thanked me for the order and that has been it. I didn't even receive an e-receipt. The order number is *******The product hasn't been shipped yet. I tried to contact them twice via email but have received no answer. Guess it is time to turn it over to you. Thank you. ***** ******

Desired Settlement: Send me the product I order or refund my money so I can purchase one elsewhere.

Business Response: Good Morning, 

I spoke with *** ****** this morning and have refunded his monies as requested for this deal due to the abnormally long timeframe and lack of communication on both our part and the merchants part. 
The refunded monies should be back in your account in approximately 5-7 business days. 
Please let me know if there is anything else we may do to further assist. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:  I need to see the refund actually issued, after all of the distasteful dealing around this order.  Please get me a means of accepting when the funds transfer is completely.  I will be monitoring the time it takes.


Regards,

******* ******








Business Response: Good Morning, 

It looks like this refund was processed back to your banking establishment on 8/27/2014 10:16:56 AM
Please let us know if there is anything else we may do to further assist you. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* ******

I have seen a number of concerns regarding the business practices of this company and feel that they need to have a closer eye kept on them.  My refund to end this sorry mess did take almost a week to arrive ***.

8/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cannot use travel voucher and requested refund and was told to contact the vendor. The vendor advised me that they had not been paid by Deal Chicken and that they have had this issue in the past. This is a lot of money and because my circumstances have changed since the original purchased I would like a full refund. I realize that they have a 14 day refund policy but there is always an exception.I don't feel that Deal Chicken should keep all my money!!!!

Desired Settlement: FULL REFUND

Business Response: Good Afternoon **** *******,

As explained to you on a voicemail this morning. DealChicken is not able to refund you because you are not able to use your vouchers. You actually had a 30-day refund window if you would have liked a refund because these are travel vouchers. The merchant is still honoring these vouchers therefore you could gift these vouchers to a friend or family member who could use them if you would like. However, per the Terms of Service that you agreed to when signing up for DealChicken, we will not be refunding you as you are outside of the refund policy and the merchant is willing to accept the vouchers. 
I have attached our Terms of Service link for you: http://consumer.dealchicken.com/terms-of-service.html
We know this policy may not work out with exactly what you were looking for today. All DealChicken policies were written to provide the best overall experience to both our consumers and our merchant partners. We hope you understand and will continue to take advantage of our great services and products.

8/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased two separate vouchers ( *******) and (********) from Deal Chicken on October 14th, 2013 for a 3-day 2-night ********** getaway for up to 4 guests. When I tried to use these f in the April of 2014, I had a very difficult time getting any response or being able to make direct contact with an employee from the company ****** **** Getaways http:******************.com They would call my cell phone while I was at work and could not answer my phone and would never answer their phone. I played tag with email and eventually was not able to use the vouchers. They said I needed to fill out other forms, but never sent the forms etc. I then asked Deal Chicken for a refund as this was the second travel deal I purchased from them that never worked. The company had offered to extend the deal, but still never sent the forms I would need to use them. Deal Chicken also never responded to my email in any way. I tried again this summer to get the forms from TravelCorp Getaways with no response at all and no forms. I don't even know if they are even in business any more. I also recently emailed Deal Chicken again saying how upset I was about this being the second bad deal I purchased from them and would like a refund. They also never replied again. I have since deleted my credit card information from Deal Chicken as I will never use their services again, but I still want a refund. I took the loss of about $100 the first time, but I don't think I should lose another $200 for poor service and no response from either company. I am very wary about dealing with either company and setting up a time for the voucher at this point would not be acceptable. I had already made other plans and have since traveled to **********. I have never had any issues with ******* or ************, only with Deal Chicken. They do not offer services from reputable companies and I don't think it is fair to be cheated out of my funds due to their lack of research or ethics.

Desired Settlement: I would like a refund of $198 mailed to me in the form of a check from either of these companies to: ******* ****** **** ***** ******* **** ******* ** ***** (I am not asking for a refund on the first bad deal, but I am for this one.)

Business Response: Good Morning **** ******, 

Thank you for your patience. I have approved your refund today as we have also had difficulties with this travel agency. I have attached our representatives email from this morning informing you of the refund below.
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Please let us know if there is anything else we may do to further assist. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate that I will be refunded for the services I never received.

Regards,

******* ******

8/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a promotion through deal chicken. My voucher number is: VOUCHER NUMBER: *************** I contacted the company: Fun time travel shop and got no response. I contacted Deal Chicken and got no response. This "deal" cost me $99. I want my money back. Essentially, they have stolen my money.

Desired Settlement: Send me my money.

Business Response: Good Afternoon, 

We apologize for the delay we do see where you emailed us on August 6th. We are a bit backlogged as we have been extremely busy. 
I was able to pull this deal up for you, however you only paid $35.00 for this deal, not $99.00 and because this merchant is out of business we have of course refunded you those monies. 
Please allow 5-7 business days for this refund to process through.
Please let us know if there is anything else we may do to further assist you. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** ******

8/20/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: The new ownership at the ***** *******, NY company refused to honor my certificate numbers ************** and *******-****** for their paid value, which is advertised to be good until 8/7/2018. I requested a refund or credit from Double Take Offers and they refused to issue a refund or credit for my certificates. Please advise at your earliest convenience.

Desired Settlement: A refund or credit of what I paid for the certificate numbers ************** and *******-******.

Business Response: Thank you for contacting DoubleTakeOffers.   The merchant being required to accept the paid value is actually a Federal law, that requires merchants to honor the paid value on expired certificates for 5 years. This law is called the C.A.R.D. act of 2009 (Credit Card Accountability Responsibility and Disclosure Act of 2009).  Because this is a law and not just a policy of DoubleTakeOffers, we do apologize that we are unable to intervene in an effort to enforce that they follow this. It becomes a legal matter after our promotion expiration date as our contract with the merchant expires at that time. The customers certificate(s) expired on  8/7/2013 and the paid value should be honored by the merchant for a 5 year period as long as they are still in business.  Unfortunately, in this case there isn't much we are able to do as the ownership has changed hands long after our contract has expired.  We know this policy may not work out with exactly what the customer was looking for now.  All DoubleTakeOffers policies were written to provide the best overall experience to both our consumers and our merchant partners.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

According to my read the underlined terms of DoubleTake Offers "Refund Terms and Conditions," located through the following link: https://www.doubletakeoffers.com/refund-policy , Section 5 (iii) implies that I am due a DoubleTake Offers credit because the Merchant went out of business prior to honoring the 5-year payment portion of the certificates.

Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, DoubleTake Offers will refund the Payment amount for any unredeemed Deal voucher for any reason within the first fourteen (14) days after purchase. To request a refund, you must contact within the fourteen (14) day period. DoubleTake Offers also will refund or provide a credit in the amount of your Payment for any unexpired, unredeemed Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. The Merchant, not DoubleTake Offers, is solely responsible for the deal. All deals are subject to the Terms of Service.
Regards,

******* ******








Business Response: Thank you for contacting DoubleTakeOffers.   The customers underlined section of our refund policy needs to have the sentence noted in it's entirety.    Directly after the underlined portion we mention that the certificate needs to be unexpired.  The customers certificate(s) expired on  8/7/2013 in this instance.

DoubleTake Offers also will refund or provide a credit in the amount of your Payment for any unexpired,

 We know this policy may not work out with exactly what the customer was looking for now.  All DoubleTakeOffers policies were written to provide the best overall experience to both our consumers and our merchant partners.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

If the consumer has no protections from DoubleTake Offers after the "expiration date" of the promotional value of the certificate, then I don't think that DoubleTake Offers should be allowed to advertise and promote that their certificates are good for 5 years for the original purchase price.  This appears to be the definition of false advertising as the consumer has no chance of receiving that 5-year guaranteed purchase price returned, whether the vendor goes out of business or stays in business.  Thank you for your time.

Regards,

******* ******








8/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal chicken voucher for a deal at an auto detailer on 8/15/13 (voucher #*******-***-***) for a $235 auto detailing package for $115. It was initially set to expire on 5/15/14, but when I contacted the vendor, ******* ********* *****, in late November, the business stated that they would not do any detailing until the spring, but would extend the expiration date if needed in the spring. When I contacted them again in the spring, they were not able to schedule the auto detailing until May 31, 2014 but agreed to extend the expiration date. When I took the car in to the vendor, he refused to perform the service, indicating that it would be too much work and told me I could get a refund from Deal Chicken as he refused to honor the deal. When I contacted Deal Chicken, through a series of emails, they refused to refund the purchase price. They directed me to their terms and conditions and claimed that it did not allow a refund. I quoted them back the terms and conditions which stated "DealChicken also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal;". They claimed that since the certificate had expired, they would not refund the purchase price even though the merchant agreed to extend the expiration date due to the seasonal weather and his schedule. I have attempted to resolve it with Deal Chicken but they refuse to refund my money.

Desired Settlement: I would like the $115 purchase refunded to my credit card.

Business Response: Good Afternoon *** ********, 

I apologize for all of the difficulties that you have been having with this deal. However in looking into this issue I do see that your voucher has in fact expired. I understand that you how been informed from the merchant that they are willing to extend the expiration date of the voucher which is completely at their discretion. However, DealChicken must go off of the information that was originally printed on the vouchers for this deal with is that this deal expired on May 15, 2014. I have added a screencast for you to view below.
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I also understand that the merchant is willing to honor your voucher however specifically because of the condition of the interior of your car there would be an additional charge. Again, we do sympathize with you, regretfully though the merchant, not DealChicken is solely responsible for this deal as also stated within the Deal Details portion of your voucher. If you were to receive a refund it would have to come from the merchant as they have been completely compensated. 
Unfortunately sir, because this deal is expired by the date on the voucher DealChicken will not be able to refund or credit you as in accordance with our Terms of Service. The section is also attached in a screencast for you. 
********************************** 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

The merchant is failing to follow its own policies.  Nowhere does it say that Dealchicken is the sole decider of when the certificate expires or that a merchant cannot extend the expiration date.  The suggested resolution of obtaining s refund from the merchant ignores the previous emails that I sent in attempting to resolve the issue when the merchant said he reserved the right to refuse service and that he would authorize a refund of the purchase price of the voucher but that it had to come from DealChicken, not him, as he didn't handle the payments.  The other suggested resolution of using the payment amount at the voucher is also not acceptable as the merchant does not offer any services at that price and it completely destroys the value of the voucher, not to mention the fact that the merchant said he refused to provide service to us.
Regards,

****** ********








Business Response: Again, *** ********, 

The merchant, not DealChicken is solely responsible for this deal. DealChicken will not be refunding you for this deal as it is outside of our refund policy of which is stated in our Terms of Service. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Again, the merchant has said he will not refund any money and any refund has to come through DealChicken.  The contract governed by the Terms and Conditions is between Dealchicken and myself; not between the merchant and myself.  Dealchicken should not be able to alter the Terms and Conditions because their contract (i.e., between the Merchant and Dealchicken) states otherwise.  I was not a party to that contract and cannot be bound by its terms.  I again call upon DealChicken to abide by its own terms and conditions which state that since the merchant refused to perform the services after inducing me to wait to contact Dealchicken for any refund by extending the expiration date of the offer.


Regards,

****** ********








8/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 10, 2014 I purchased a deal of 1- Or 2-Nights In New York City For 2 (*********). Since then I called and send several emails to make a reservation never got a call or email back. Finally I called back on 7/15 and I ask for my money back, 1 hour later got a email to confirm my refund and stated that I will get my credit card charge back within 5-7 business days. Is been more than 9 business day and still no money back. I call again on 7/28 asked to speak with CSR manager, I explained all the situation and he was very rude and told me that is nothing he will be able to do. I got another email and now stated that my money will be credit with 2 weeks. I will definedy don't use this company any more. Very unprofessional people. Don't really care.

Desired Settlement: Just want my money credit back to my account. ASAP

Business Response: Good Morning, 

We apologize for the delay. I have taken a look into this for you and as per the screencast below we have released the funds back to your banking establishment on July 28, 2014
**********************************
DealChicken has no control over how the banking establishments process refunds back into their system. We do ask that you allow approximately 5-7 business days to have the refund processed through our company. I do again apologize because it does look like the back up in our system did not allow your refund to be processed until the 9th business day. However, we have released your funds. We can not force your banking establishment to rush any procedures that they may have to put these funds in your account right away. Unfortunately that is beyond our control.

8/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a overnight stay at a hotel in Indianapolis Indiana , with waterpark and food. as a gift for a family member. the water park is closed for repairs this week and the certificate expires this week. dealchicken says it will only give a credit for future purchases. the merchant did not honor the certificate because the waterpark is out of service. the certificate expires . the merchant said that deal chicken would refund it and the merchant had no problem with that. it does not state that it is dealchickens choice to refund or credit. here is the refund policy Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, DealChicken will refund the Payment amount for any unredeemed Deal voucher for any reason within the first fourteen (14) days after purchase. To request a refund, you must contact us within the fourteen (14) day period. DealChicken also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. Credits may be applied to a future purchase on the Service and they never expire. For ticketed events, DealChicken will not refund the Payment amount for customer convenience or if customer misses the event. If an event is canceled or rescheduled, DealChicken will refund the Payment amount upon request prior to the scheduled event. Please see our FAQ and terms and conditions of Deals for specific refund rules applicable to other DealChicken products and services, such as for Travel, Golf and Everywhere Deals. eir policy.

Desired Settlement: full refund of purchase price to the credit card that it was purchased on

Business Response: Good Morning **** *****, 

Thank you for your patience. I apologize I was looking into this issue. you are correct our agent did issue you a DealChicken credit for $104.00 which is what you paid and he was following procedure. However, after the rep brought this to my attention the following day and we did a bit of investigating on our part the management team did decide to honor credit card refunds as the business was closed during the promotional period. 
Because of this decision I have reversed your DealChicken credits, meaning they have been removed from your account and have, as of today issued you a refund of $104.00 to the credit card in which you paid for this deal with. Please allow approximately 5-7 business days for this refund to process back to your banking establishment. 
Please let us know if there is anything else we may do to further assist you. Thank you and have a great day!

8/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Feb. 20, 2014 I purchased a Deal Chicken deal for two nights in a NYC hotel for $299. When I was ready to book the room I was unable to find any rooms that were suitable in NYC. I called and e-mailed DC and they searched for additional rooms. After reviewing these rooms I did not find any that were acceptable. I called Deal Chicken back and they agreed to issue a new coupon that I could use at another location at a different time. The new coupon listed the voucher number as: ******************. I made a reservation through Deal Chicken using this voucher for the *** ******* ******** ********* for 7/14/14 - 7/16/14 and received reservation confirmation # ********. When my family arrived at the Marriott we were told that they did not have a record of our reservation and that the confirmation number was not valid for their business. The desk clerk called the number on our paperwork from Deal Chicken (******* ******** ***. - ###-###-####) and she was told we needed to call the "agent" because Deal Chicken had canceled the reservation. She attempted to call the agent ###-###-#### and she got an answering machine. At this point I began trying to contact both Deal Chicken agent and the Deal Chicken office myself. I called, e-mailed, and texted multiple times over the next two hours. I got a recording and left messages multiple times but have yet to receive any response from Deal Chicken.

Desired Settlement: I hope to receive a credit to my charge card in the amount of $299.

Business Response: Good Morning *** *****,

I apologize that this has happened. Unfortunately, between the time that you booked your trip and actually went on the trip the merchant DealChicken was working with decided that they were no longer going to honor our deals. We did send out an email to all of our customers informing everyone of this, however it may have gone to your SPAM file which is why you did not receive it. 
In looking into this issue for you. I do see where we did already speak with you about this and a full refund was issued to your banking establishment on July 29, 2014. (This is shown on the screencast below)
************************************
If you have not yet received your funds please contact your banking establishment as we have again released them back for you. 
We apologize again for this inconvenience. 
Please let us know if there is anything else we may do to further assist you. 

8/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 22nd I was looking at an upcoming *** ** event at ********* speedway. At this time, I saw a Deal Chicken offer for buy one, get one free tickets. I immediatly jumped on this as I was planning to visit the track several times that week with several people. So, I purchased 2. On July 23rd I visited ********* and tried to use my Deal Chicken. I was told by the vendor that it was not something that I could use at this time. In fact the offer was for just one specific race. I contact Deal Chicken on Wed the 23rd requesting a refund. I did not hear back from them so I sent another request on the 24th, 25th, 26th, 27. As of the 28th I have still not received and email, acknoledgment or refund for these tickets.

Desired Settlement: Give me my money back. You state you offer a full refund within 14 days. I have already spent 7 days trying to contact you!

Business Response: Good Morning **** ******,

Thank you for contacting DealChicken. I have taken a look into this issue for you and I apologize I do see where you sent us 4 emails, on June 22, 23, 25, and 30 but am not see the other four you are claiming. We ask when you email us to allow 48 business hours for a response from your original request. This would have been on June 29th, and in that case I do apologize as we did not respond until the 30th. 
In looking into this issue. I think there was a misunderstanding between your message and our agent as you asked to resend your vouchers. To us, this means you would literally like to resend your vouchers, not that you are looking for a refund. This was not made clear until your 3rd email on the 25th.
I have of course refunded your vouchers as of today because you did ask to resend (or void) your vouchers within the 14 day "no questions asked" refund window. Please allow approximately 5-7 business days for this refund to process back to your banking establishment. 
Again, I apologize for the confusion. Please let us know if there is anything else we may do to further assist you. 

7/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I just purchased a deal on DealChicken on Thursday July 3, 2014 that was "$40 for a $300 **********.com e-gift card." I was emailed a voucher number(************) and that number does not work! I tried the voucher number with the "-", without the "-", without the first 3 numbers, and nothing worked. After reading their terms and conditions and refund policy, I sent DealChicken two emails, detailing what happened and included screenshots of the error message. I have not gotten a response yet and it has been 7 days/1 week later. I wrote a couple of messages on their ******** wall and the social media team told me that someone would get with me shortly, and apologized for a delay. Here was there response to my post "Hi ********, we apologize for the delay. Our customer loyalty team has received your email [support ticket ##******] and will respond shortly with an update. They are available Monday-Friday 9a.m. – 5 p.m. EST and typically need 5-7 business days to respond. Your refund policy will be calculated based on the date you contacted us, not the date we respond." How is it that they are available Mon-Friday 9-5, but need 5-7 business days to respond? Also, how is it that am given this alleged support number, but the customer service team hasn't contacted me at all? How do I even know this number is correct? I called on July 3 and left a voicemail, I also called on July 7 and left a voicemail. No response to those either. Lastly every time I have called in the past 3 days, an automated message comes on and says that there is no one available to talk and the the phone hangs up. This is my first time using dealchicken and I'm incredibly disappointed thus far. I will not be using them again, at all. EVER.

Desired Settlement: I just want a FULL/COMPLETE refund, not a "credit"

Business Response:

Good Morning **** *****, 
I apologize for the delay. However I do see that we have refunded you for this issue on July 1, 2014 from a phone conversation you had with one of the representatives (as shown in the screencast below)
http://s****************************
In the future we do ask that you allow 48 business hours for us to reply as we get hundreds of inquires daily and do answer all of them in the order of which they are received.
Please let me know if there is anything else we may do to further assist you with this or any other deal as I am happy to help. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

The refund was NOT issued on July 1, I didn't even make the purchase until Thursday, July 3.  Also, your records state the call was made on a Thursday (July 1 was a Tuesday).  I waited more than 48 hours to be contacted.  In fact, I waited a FULL week (First contact attempt was Thursday, July 3 and I continued to try to reach out and finally got in touch with someone on Thursday, July 10).  If the matter had been handled in 48 hours, I wouldn't have had to contact the BBB.  Thank you for your help and I appreciate the authorization for the refund given a week after my initial attempt to contact this business. 


Regards,

******** *****








Business Response: You are correct. I miss-typed. The refund was given on July 10, 2014 at 3:10pm.


In fact, it looks like we released the funds back to your banking establishment on  7/22/2014 2:38:59 PM

Again I do apologize for the delay however we do ask that our customers allow us 48 business hours to reply as we do receive hundreds of customers contacting us daily and we do answer them in the order of which they are received. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  But just to be clear, you took 162 hours to respond to my initial contact.  NOT 48.  Thanks so much for your time. 

Regards,

******** *****

7/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: **** ******* (Area Sales Rep) and **** ********* (District Manager) came to solicit business from my restaurant and pressed me into signing a contract with them on May 2013. "We want your restaurant because you are an upscale ******** **********", they said. I clearly told them that we had our marketing plan till August and the only way I would sign contract is if I have flexible run date, which they BOTH agreed to. 3 weeks later, I received a phone call from **** ******* saying that the ad will run the next day. I explained to him how I never received the proof and I never agreed on running. He returned my call after 3 messages and said it was too late and they basically already went to press. Confused, I called **** ********* and left a message detailing how we cannot run the ad. Never received a call back. A few days later, the ad came out and was ran with WRONG ADDRESS and WRONG PICTURE and WRONG OFFERS. It was really EMBARASSING and looked UNPROFESSIONAL to say the least. The only customers (total of 3) who came and redeem our coupons were our regulars because they have been to our restaurant before, therefore, knew where we located. Then, ****** ****** emailed our invoice and demanded payment to whom I EXPLAINED again how we are not paying for everything that went wrong. I then called **** ********* again and see if we can run another ad with MY pictures and MY Address; no answers. Last week, I received a letter from ****** ****** stating that "There comes time when we have to report your debt to collection agency...." despite numerous attempts to communicate the problem and explanation of how we are NOT paying for that ad. We ran our ad on Oct 2010 and the sales rep was not professional then. Both **** ********* and ******** assured me that they've restructured and everything will be approved by me BEFORE the ad would run. That was certainly not the case. I WILL ADVISE ANY COMPANY AGAINST ADVERTISING WITH THIS COMPANY because they are a waste of time and money. What a joke!

Desired Settlement: I will NOT pay for this invoice nor would I honor the contract.

Business Response:

After further review of this complaint while we feel she is responsible for the total price of the ad we are wanting to settle this with ***** *** on a customer service good faith effort.

There were mistakes made in the ad so therefore we will agree to credit her the total cost of the ad 678.00 for the invoice billed.

We will set the paperwork in place and send her a statement when the credit is completed for her records.

 

7/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal from this website for a hotel stay in Las Vegas. After I finished processing the order, confirmation page stated that I will receive an email with a voucher where I can call to book my hotel stay for the nights I wanted. The voucher never came! I emailed the company with the email address they have provided on the website and NO ONE answered. I emailed 4 times and called the *** number over 10 times and no answer. The phone would ring and it would say please hold because no agents are available, after some time the operator comes back on and say no agents are available try back later. After SEVERAL attempts to contact this company to get a refund, I can say that this company is a complete SCAM!! WORSE WEBSITE EVER!!!!!

Desired Settlement: I would like a full refund!

Business Response: Good Morning, 

Thank you for contacting DealChicken. We did receive all of your email requests. And we also have already processed your refund per one of those emails as seen in the screenshot below. 
***********************************
I would like to remind you to please allow us 48 business hours to respond to your requests as we do receive numerous emails everyday and try to give every one of our customers all of the attention they each deserve. 
In the future, as I do see that this was your first purchase please check our SPAM mail for the copy of your voucher or you can access your vouchers by clicking on your name and then clicking on the “my deals” tab in your personal DealChicken account. Any available deals will be found under “Current Deals” and any deals that have expired or been used will be found under “Old Deals."
Please let us know if there is anything else we may do to further assist you. 

7/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a travel deal from deal chicken on Jan 10,2014 for $ 168.00 for 3 days and 2 nights in New Orleans..... Knowing I was going there in July with a friend When I tried to use voucher I contacted ****** **** ******** for voucher more than 30 days before requested vacation dates with travel dates that I would like to go and was sent back a voucher asking to submit by MAIL 2 choices for travel dates and than to send voucher back with payment IN FORM OF MONEY ORDER, CERTIFIED CHECK OR ****** for $52.00 for hotel taxes and than sit back and wait till they receive it, process it and than have 10 days plus to let me know what dates I may go on vacation or not. This is a joke. Why could this all not be processed with credit card and have a number to reach someone at this ****** **** to have booking done on the spot. While waiting to find out when they say I and my companion can go I have airline reservations to book and try to get at a good price, dog boarding that had already been booked 6 months in advance for my week vacation etc . I have booked my vacation on my on thru ********* with airline and room for my vacation to new Orleans in July 2014. Why can you purchase this deal online but when you go to use it you can get voucher emailed but to book it is done thru united states postal services. I had contacted deal chicken and all I get is a run around stating I am not entitled to a refund...all I had to do was follow what the voucher said...the voucher was not the problem... it was I had to pick 2 different dates and mail back to them and wait 10 plus days till they received it and than they would let me know if they could accommodate my dates .... in the meantime I would be 2 weeks out from dates I requested and than I could make my other arrangements with arranging my flights with no negotiations due to 2 weeks out from departure and dog boarding etc. I want a full refund ..this is not how it was advertised and cannot believe when you pay for this deal it is online with credit card but when you try to book your vacation it is thru the mail so they can use any excuse ...like we did not receive etc... with no recourse....should be able to book with ****** **** online with credit card or be able to speak to live rep to process and be told than that you have your reservation...not thru mail and wait 10 days plus and have 2 weeks hopefully to put rest of trip together ... I would appreciate any help withgetting me a refund

Desired Settlement: .refund

Business Response: Good Morning, 

Again we apologize that you are not happy with the deal that you purchased however as it was clearly explained to you in the conversation below, DealChicken always provides a 30 day no questions asked refund policy for travel vouchers. Furthermore we always provide the link to the travel agencies site for you to look into before purchasing any deal on our website. It is your option whether or not to look into the company and procedures before purchasing the travel deal or looking into it within 30 days of the purchase date. 
************************************
Your refund has been denied as we have given you; as we give all of our customers, all of the tools and resources to look into a deal before purchasing as well as an ample amount of time for a refund should you have changed your mind.  

7/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Deal Chicken advertised a 6-Piece Bamboo Microfiber Bedding Set for $42.95 and stated that 'shipping was included' which to me means that all that I need to pay is the $42.95 to receive the product. I agreed and paid for my 'voucher' but when I tried to use it with the company that is selling the sheets it is requiring that I pay shipping. I went back and looked at my email with my voucher code from Deal Chicken and it now shows that I have to pay for shipping. Since they advertised that shipping was included, they can't change the deal after I have purchase and agreed to a certain price. I've tried emailing Deal Chicken twice and no response has been emailed back. At this point I want them to either honor the 'shipping included' or refund my money. I have screen shots of the original deal posting showing the 'shipping included' if that needs to be sent as well. It may not be intentional but this is a simple bait and switch.

Desired Settlement: Honor original deal so that I have don't have to pay shipping.

Business Response: Good Afternoon *** ****, 


Thank you for contacting DealChicken. I have located your tickets submitted to us. I understand that this deal as been a bit difficult as the shipping costs were not coming off when submitting the purchase. We are aware of this issue and have since pulled the deal down from the site. If you would like the sheets you will need to contact the merchant directly via email *************************** to redeem your voucher. Or we are offering a full refund to customers who would like to just receive their money back. The choice is completely up to you. 

Please let us know how you would like us to proceed. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I ended up contacting vender ** ****** and they are assisting me with the order and waiving the shipping fees. No further action is needed from Deal Chicken.  Thank you!

Regards,

**** ****

7/16/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal from DealChicken on 5/2/14 to a company called * ****** ** ***** **** I received the voucher and proceeded to attempt to contact * ****** ** ***** *** on numerous occasions to schedule the purchased service. * ****** ** ***** *** has not followed through and their phone number is no longer in service. I contacted DealChicken twice by email and called, was on hold for over 11 minutes, then received a message stating no one was available to assist me and try back later. DealChicken customer support has not responded to my emails requesting a refund.

Desired Settlement: I would like for DealChicken customer support to contact me and to refund my payment of $29.00 for the voucher purchased on 5/2/14.

Business Response: Good Morning ***. ******-******,

I apologize that you have not been able to reach the merchant. We had not either. That is why we did issue you are refund on July 1, 2014 (as seen in the attached screencast below)
************************************
In the future we ask that you please allow 48 business hours for us to reply to your requests as we do get hundreds of inquires everyday and do answer them in the order in which they are received. 
Please let us know if there is anything else we may do to further assist you with this or any other issue. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. While it is true the company contacted me, they have NOT, as they said, refunded me yet. I received the following email from DealChicken on July 12, 2014:

  
Jul 12 (3 days ago)
to me
DealChicken.com



Your DealChicken refund request has been approved and is being processed.
 

Hello ****** ******-******,

Good news! Your refund request for Certificate ID No. *************** has been approved and is being processed. Please allow for up to 2 weeks for the purchase to be credited back to your account.

The DealChicken Team


DealChicken's letter to me through BBB said they refunded my on July 1. That is untrue as you can read in this email from them dated July 12. Also, their email to me through BBB asked that next time, I wait 48 hours after I've contacted them for a reply before taking matters to the BBB. I contacted DealChicken the first time on June 24, 2014 to request a refund and they did not reply until July 1 (after BBB was involved and I posted a remark on their ******** page). That is in excess of 48 hours. I am NOT happy with how DealChicken has handled this. Their business practices remain questionable. However, I accept that they are refunding me for the voucher I purchased.
Regards,

****** ******-******

7/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a massage from DealChicken.com. When I called ***** ****** ******** Massage the owner said that DealChicken tricked her into signing a contract to give 28 massages, for free, for one year. The dealer said she was tired of giving free massages. I have email and called DealChicken and no one has return my correspondence. Can you please have DealChicken refund my 36 dollars back? Thank you.

Desired Settlement: I would like my money back.

Business Response: Good Afternoon ***. *******, 

I apologize however I have taken a look into our records and it looks like you just emailed our support center on Thursday the 19th at 6:54pm and then again at 9:47pm. Ma'am we ask that you allow us a 48 business hour turn around time for a reply. And DealChicken's office is not open on Saturday or Sunday. We would have been more than happy to address this for you with out you having to bring it here. 
In looking into your case I have noticed that though you did purchase the deal on DealChicken.com the deal is actually through our sister company, DoubleTakeOffers. Therefore, I have reached out to their customer support but they will have to contact the merchant and confirm the information that you received. This could take a maximum of 5 business days to receive a response. I apologize for the delay however because we have contracts with our merchants as well as our customers we do have to reach out to them before refunding any voucher outside of the 14 day refund policy that is stated on the voucher. 
Please allow us to investigate this issue for you. 

7/9/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On December 1, 2013 I purchased two gifts through an offering on Deal Chicken. The company offering the "deal" was ******* Jewelry. I ordered 2 bracelets for $22 each, totaling $44. After much stalling and several emails, on January 8, 2014 ******* Jewelry informed me that they wouldn't be able to fulfill the order, as they had an overwhelming response to their "deal". They suggested contacting Deal Chicken to receive a refund, which I did, attaching the receipts and emails from ******* Jewelry. Deal Chicken never even responded. I also contacted ******* Jewelry, to no avail. On March 3, 2014 ******* Jewelry emailed me that they had cancelled the order. I have been charged $44 and received no product or refund.

Desired Settlement: I would like whichever company received the $44 from me to refund the money.

Business Response: Good Morning, 

I apologize for this ***. ******, we have not received any communication from you in regards to this or any other purchase. We have of course refunded you the purchase price of $44.00 and should be back to you in 5-7 business days. 
Please let us know if there is anything else we may do to further assist you as we are happy to help.
customersupport@dealchicken.com or ###-###-####

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ******

6/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: in the summer of 2013 the clipper magazine rep contacted me and ask if I would like to do some advertising in the magazine I was hesitant then the rep offered the do the first and then we could decide if we wonted to continue after the first add went out we did not get any response from it and we did not wont to continue with the add before the add was done on the run they put our add in another time in a total different area from where we was WITH OUT MY OK !I then contacted them and they wonted payed for both adds .and they wont even hear me out . they said that I had a contract with them [but I never sign one].When I asked for a copy of it they said that they would mail me one out[all they send is a bill not a contract].FOR AN ADVERTISING COMPANY THAT HAD MY ADD WITH THE ADDRESS ON IT{THAT WAS RIGHT }CANT SEAM TO GET MY MAILING ADDRESS RIGHT WHEN THEY SEND ME STUFF[ITS 15018 THEY PUT 15108].now they turned me into a collection company that is rude &ignorant to me

Desired Settlement: All I ever wonted was the 2nd add to be removed from the bill and a correct bill to be mailed out to me ! and now an apologies sent in rightingand the collection call to end!!!

Consumer Response: Documents

Business Response: The customer approved and signed the contract and also approved the proofs for both of the ads at 402.00 each dating back to May 2013 and July 2013. They were invoiced and are responsible for the debt. They claim to have sent us a check that we never received and on several occasions we tried to reconcile this with them. After several attempts to work with them the debt was sent to our third party collection agency for the total of 804.00. To reconcile this matter quickly if the customer would pay the 402.00 that they have admitted to in the complaint to the third party we would accept that to settle the claim as long as it was done before 07/10/14. We have offered this customer other ways to work with the balance but they have never followed through with the attempts.

6/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a voucher for a restaurant $50 worth of food for $25.00 in 2012. I put the voucher (#**************) aside and forgot about it. Recently I read that the establishment where the voucher would be honored had closed its doors as of April 30 2014. I contacted Deal Chicken by e-mail on May 8th and requested a refund of my $25.00. They refused.

Desired Settlement: They must refund my $25.00.

Business Response: Good Afternoon, 


We apologize that you were not able to utilize the deal before the business had closed. However, when signing up for DealChicken Deals you did agree to our Terms of Service, which states;

"DealChicken also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above." 

Unfortunately you did contact us both after the business had closed and the deal had expired. This deals expiration date was July 16, 2012. Because you did agree to our Terms of Service before purchasing this deal we will not be refunding or crediting as it is outside of our policy.

Please let us know if there is anything else we may further assist you with as we would be happy to help!

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Through the Vermont State's Attorney you have made the offer of a $25.00 account credit which I accepted. The BBB should be made aware of the State's attorney's actions so that other Vermonters know they do have recourse.
Regards,

****** ****








Business Response: This customer has been credited. Not refunded. This matter is closed for DealChicken. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ****

6/14/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a subscription to ********* that cost me $45.00. I had 14 days to cancel the subscription for a full refund. I cancelled within the 14 days and DealChicken has not contacted me nor have they refunded my $45.00. I have emailed them 3 times and they still have not responded. I do not like the "events" that ********* has to offer, they are very limited, and I want my $45.00 back.

Desired Settlement: I would like my $45.00 back.

Business Response: Good Afternoon, 

We apologize that your deal did not work out for you and we did happily refund for you on Wednesday, May 28, 2014. 
Might I just remind you that you first contacted us on a Sunday and our request is that you allow us 48 business hours to reply to all requests. You did not allow us this time before you threatened to contact the BBB.  DealChicken is more than happy to refund customers that are within the deal limitations. 
Again we have refunded you. Please allow 5-7 business days for this refund to process on our end and be submitted back to your credit card or banking establishment. 
Thank you and have a good day!

6/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 3 separate travel vouchers that were good for a two night stay at any **** *** location. When I booked these the agent told me if for any reason I cannot book these rooms my money would be refunded to me. I tried to book these rooms and was told that they are no longer honoring any of these deals. After many attempts trying to call deal chicken I finally was able to speak to a agent and they told me I would eventually receive a deal chicken credit. I feel that this is unacceptable seeing I bought these deals only for the aspect of using them for hotels stays. I have no use or desire to have a deal chicken credit or use their services again. I have now been in contact with them for over a month to try and get this problem resolved and as of today no credit or refund has been sent to me. I think this is a scam with them knowing I could not book these rooms and just to give out deal chicken credits when people figure that out.

Desired Settlement: I want them to refund me for the three travel deals I purchased totaling $280 either in a **** gift card or a check.

Business Response: Good Morning *** *****, 

We apologize that you have been having difficulties receiving your refunds. It does look like they were processed through on our end.
I have attached a screencast with this information for you. 
********************************
If you have not received your refunds you will need to contact your banking establishments as we released these funds on April 7th and March 27th.
Please let us know if there is anything else we may do to further assist you.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: since march 27, 2014 I have only received one credit totaling $84.00. Im am still waiting on two other credits to the same card in the amount of $184.00. I called and talked to a rep from deal chicken the other day and they agreed with me that this deal was a scam. The only reason i bought these from deal chicken was for a family getaway and they wanna issue me deal chicken credits that are of no use to me. I feel they should have to refund all money to me for these purchases because it was a scam and I was defrauded.


Regards,

******* *****








Business Response:

***** ********

2:48 PM (1 hour ago)
 
tome
 
 
 
 

Sir, DealChicken has already refunded you your monies. We will not be refunding again as that would be redundant and your refunds were processed on April 7th and March 27th. DealChicken owes you nothing further. If you have not received your funds again, please contact your banking establishment because we have released them.

 

Thank you and have a good day.

6/11/2014 Problems with Product/Service | Complaint Details Unavailable
6/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: DealChicken sold vouchers to ******* **** Diner located at ***** ******** ** ******* ******* ***., MI ***** ###-###-#### which the merchant will not honor the terms of. Payment was made to DealChicken but they refuse to provide assistance or refund. The merchant, ******* **** Diner, has a contract with DealChicken not with the consumer that bought something from DealChicken. The merchant, *****'s **, stated that I must get a refund from DealChicken for my purchase price because it was bought from them not from *****'s. This is a deceptive practice of entering into contracts with consumers and then neither party (DealChicken or *****'s) needs to make the consumer whole on the purchase. Since the purchase was made with DealChicken and not with *****'s DealChicken should stand behind the $12.00 paid for voucher ***************.

Desired Settlement: Since the purchase was made with DealChicken and not with *****'s DealChicken should stand behind the $12.00 paid for voucher ***************.

Business Response: Good Afternoon *** ******, 


I do apologize that the merchant was not willing to honor the paid value of the voucher. What we can do is contact this merchant and educate him on the Federal Gift Card Law that he did agree to when he signed his contract with us. I would also be more than happy to offer you DealChicken credit in the amount of $12.00 which is what you initially paid for the voucher. We will not however be offering a cash/credit card refund as the voucher is expired and has been since May 8, 2014. 

I also want to point out that on your voucher it does state, "The Merchant, not DealChicken, is solely responsible for this Deal." In saying this, we did make sure that the merchant was open of business the entire time the deal was active for you to use and because it is now expired it is the merchant's responsibility to honor the Federal Gift Card Law, not DealChicken's.

I will have my Merchant Loyalty Team reach out to this merchant and explain the law, however if you would like the credit I would be more than happy to do that for you as well. 

6/5/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Vacation package through Deal Chicken in April 2013... The voucher was good for 1 year, no restrictions. I booked the reservation in April 2014 through the vendor (**************.com) website that Deal Chicken partnered with. I called the vendor 3 times over 3 weeks to confirm the reservation and each time I was told it was in process.... Finally 3 days before my trip I again called and was told the offer is not valid due to a weekday only restriction. I argued, and called Deal Chicken to inform them. I was told by a Deal Chicken rep that she would look into the issue and issue a refund... A month has gone buy and now Deal Chicken refuses to refund my payment. I was offered Deal Chicken credit, but that is unacceptable. Deal Chicken rep told me they no longer contract with the **************.com company.

Desired Settlement: I want a full refund ASAP as Promised

Business Response: Good Afternoon, 

I apologize that the merchant put you in that position. We have of course refunded the $49.00 back to the card that you originally purchased the deal with. Also, just so you are aware we do not have any record of you contacting DealChicken for this refund. The last time that we have recorded that we spoke with you was May 2013. This is extremely strange because we log every call and email from customers. Again, I apologize if we dropped the ball on this. 
Please allow 5-7 business days for this refund to process and be remitted back to your banking establishment. 
Thank you and have a good day. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** *******

6/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Email to dealchicken. I had purchased a voucher (**************) to be used at ***** ****** Bistro and Wine Bar in June 2012. Although the promotion expired I had wanted to use my payment of $12.50 (which does not expire until June 2017) this weekend. Unfortunately the restaurant is no longer in business and I will not be able to use the voucher. Could you please refund the $12.50 to me. Thank you. There policy states: DealChicken also will refund or provide a credit in the amount of your Payment for any unredeemed Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. Their reply: I am glad that you were able to view our terms of service. I do apologize that you have not made “Reasonable Efforts” to redeem your voucher prior to expiration or the business closing. By Reasonable Efforts we mean, you had from 06-14-12 to 11-20-12 to redeem this voucher for the promotional period. How do they have the gall to tell me I did not make reasonable efforts to use the voucher!!

Desired Settlement: Refund in the amount of $12.50

Business Response: Good Afternoon, 

I apologize for the confusion. Because your deal has expired we will not be able to offer a cash or credit card refund however we would be more than happy to issue a DealChicken credit in the amount that you paid as you are correct the merchant did go out of business outside of the promotional period.
Please let me know if this is how you would like us to proceed. 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the Deal Chicken in reference to complaint ID ********, and find that a credit to my

account would be a reasonable settlement.  (******************)

 

Regards,

**** ******

5/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal from DealChicken.com and it advertised: $79 For 3 Brazilian Sugaring Or Waxing Treatment (Reg. $270) Cash refunds up to 14 days after date of purchase. See Terms of Service for refund details. Valid only for option purchased. No cash back. No cash value. Not valid on tax or gratuity. Voucher cannot be combined or used in conjunction with any other offer, coupon or promotion. Merchant will abide by gift certificate state laws. Sold by ******* **** ****** * ***** **** **** ******. Limit 1 voucher per purchaser; send as many as you like as gifts. Limit 1 voucher redemption per individual. Limit 1 treatment per customer per visit. Valid for new clients. Appointments are required and subject to availability. Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture. All services must be used by same customer. Available for use beginning the day after purchase. Found at this link: ************************************************************************************* The merchant charged me $79.00 yet the voucher they gave me states only ONE treatment, not THREE like it states. I have contacted the company three times via email and two times by phone (no answer-automatically disconnects) requesting a refund and have not received a response. They owe me my $79.00 since they did not provide the service (three treatments) they advertised.

Desired Settlement: Please refund my payment of $79.00 immediately. Thank you.

Business Response: Good Morning, 

I apologize for the discrepancy that we had with the voucher that was received by you for this deal. And I do see that you did contact us via email, however that was on the same day they you submitted this complaint. You did not allow us the time to allot the refund back to you. In the future please allow 48 business hours for us to respond to you because as I am also seeing in our records we did refund you for this deal. 
That refund was processed on 5/21/2014 in the amount of $79.00 back to the credit card that you originally purchased the deal with. 
We are considering this issue closed because of this. 
Thank you and have a great day.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ******

5/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: on May 4, 2013 I purchased a coupon for a $60 massage at **** ****** Spa in ********** through you. the coupon is valid for one year. when I attempted to use it I discovered the phone had been disconnected. when I checked further, going to their location, I discovered the business no longer existed. I would like my money refunded. I have notified you three times of this situation and you have ignored all my attempts at communication to resolve this issue.

Desired Settlement: I would like my money refunded. I trusted that this business was legitimate.

Business Response:

Thank you for contacting DoubleTakeOffers.  ****** contacted us on 4/17 and we promptly credited her DoubletakeOffers account with a system credit on that day and notified her.  She replied back on April 24th that she wanted a credit card refund instead of  a system credit and we explained that due to our policy and ability, that wasn't possible.  We do note in our refund policy that after 14 days we have the option to refund with a system credit or a credit card refund. Unfortunately, when  a deal is older than 170 days in our system, we no longer have the ability to provide a credit card refund as our 3rd party credit card processor no longer has the data available to do that. It's not just a matter of policy at that point, we just don't have that ability.  We have provided a system credit (on 4/17) , as outlined by our user agreement and per our refund policy to her account.

If you have any other questions, please let us know as we would be more than happy to help.

5/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hi, I bought a 50% off certificate to *** ***** ******* *****, *********, IL through DoubleTakeoffers company on 12/02/2013 (I paid $15/- for this certifcate worth $30/- with a validity till 12/02/2014. But too much of our dismay that when we went to this restaurant few weeks back after informing the waiter that we are vegetarians and ordered all vegetarian items, when they bought the entrees each and every entree had meat piece and they took it back to make a different item but again each of the items they bought back had a meat piece. We are vegetarians by our religious beliefs. Even the waiter felt bad and we had to leave the restaurant after the waiter advised us after apologizing. So, I filed a refund request to the DoubleTakeOffers to return the money I paid for. *** ***** from DoubleTakeOffers replied after 4 business stating that I need to gift this certificate to someone else as they can take any responsibility of this issue though they sold this restaurant's gift certifcate.

Desired Settlement: Please refund the $15/- p aid for this gift certificate.

Business Response: Thank you for contacting DoubleTakeOffers. We are the advertiser for the merchant and unfortunately we cannot control the food or service provided to the customer.  These types of issues are normally resolved via merchant /consumer interaction, as we guide the customer to the merchant in the hopes that they can work the issue out.   Per our refund policy, we only accept returns if the merchant is "not honoring" or closed, and neither of those conditions exist in this situation.   We are willing however to provide a system credit into the consumers DoubleTakeOffers account for the amount of payment for this voucher.   The deal was 15.00 and he used a promotional code to buy it so he was charged 10.00.


******* $30 Worth Of Authentic Mexican Cuisine *** ***** ******* ***** And Bar12/2/2013 4:02:59 PM****** *****1 $15.00 $0.00 $5.00






If you have any other questions, please let us know as we would be more than happy to help.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Please refund $10/- site credit back to my account by replacing the *** ***** ******* certificate # **************

Regards,

****** *****

5/9/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchase a Deal Chicken for a nail polish kit on Mar 27 for $16.95 marketed through ***** deals - this is what their website states under "my deal": Glow-in-the-dark nail polish (6 bottles) ***** Deals Order Number: ******* ************ ******************** $16.95 for a 6-bottle glow-in-the-dark nail polish set ($49.99 value) Quantity Purchased: 1 Tracking Number: not yet shipped Processing Order My bank account has been debited for the amount (3/27); the contact phone number for ***** doesn't ring. I left an email complaint for **** ******* last week with no response (auto response said they'd get back to me in 48 hours). Now I'm trying to call their customer service line at ###-###-#### which I was put on hold for 15 minutes listening to music then cut off when it hit 5p.m. At this point I don't want a refund - I bought this for a birthday party that has already passed. I would like a complete refund. Thank you for your help! ***** ******

Desired Settlement: Immediate Refund

Business Response: Good Afternoon, 

We do apologize for the difficulty that you had been experiencing with the merchant. I was able to pull up all of your information and it actually does look like *****, one of our representatives did offer a full refund to you on 4/23/2014, please see the screencast below.
********************************
Please let me know if I can proceed with this refund process. 
Thank you. 

5/9/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased tickets through deal chicken and realized the date for the tickets had already passed. I immediately requested for my refund and did not recieve a responce. Three days letter I emailed my request for refund and status. The next day recieved a responce that said my refund was declined because the event for my tickets had already passed. I requested again to review the day I purchased the expired tickets and again my request for refund or atleast credit to purchase a different item or event. My request was declined. Email responses seem to be automatic.

Desired Settlement: $12

Business Response: Good Afternoon ***. *******, 

We apologize for this frustration. I am not sure if you are aware or not but because of this being an internal issue you were issued a refund on 4/16/2014. And it does actually look like we informed you of this via email on that date, the screencast below shows this. 
************************************
Please let us know if there is anything else we may further assist with. 

5/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The site said it declined my card for a purchase, for two different cards, so I used my debit card and it processed my new order. Each attempt, I had to complete a new purchase from scratch. However, I check my email and there are two approved purchases with two cards when their site blatantly stated it declined a card. I cannot get the purchase stopped, so it will be shipped costing me shipping shipping both ways if they accept it back. Somewhere on the site said all sales all final unless damaged/defective. I didn't order two. I only want one.

Desired Settlement: They need to refund me the cost of product for one item, shipping costs for both mailing it to me and me returning it if they don't stop the shipment in time, and fix their website glitches.

Business Response: Good Morning *** ******, 

We apologize that you encountered this error. I do see where two orders were placed. However I do not see where you spoke with anyone from DealChicken either via phone or via email. We could have rectified this on the day of the purchase with this merchant. However because this order has now been sent to the merchant which does happen with 4 hours of the purchase you must now contact the merchant directly to cancel on of these deals. 
Once this is complete we will be able to refund based on an accidental purchase. The information below is for you to contact the merchant directly to get one of the orders cancelled. In the future please contact DealChicken as soon as possible in order to get the accidental purchase refunded. Again we can do this up to 4 hours after the purchase time. 


    For tracking information or customer service inquiries, please call ***** ******** or email *******************

Please let us know if there is anything else we may do to assist you. You can contact DealChicken directly at ###-###-#### or customersupport@dealchicken.com

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

I am rejecting this response because:  this vendor did not make the effort to reimburse the funds for their electronic error, yet as they say in their response, they pass the buck to the the original vendor which makes doing business as an individual much more difficult going through a secondary or tertiary discount party.  As this party I have a complaint with for showing me that it rejected my two credit cards, yet it accepted both, DealChicken.com, I have a positive resolution to the situation since the original company, Swaggstore, recognized that two identical purchases came through at the same time from the same person and chose to delete one I believe.  Therefore, I don't know how to report this as being resolved or not.  This issue is resolved, but not with the company I placed the complaint with.

I will accept their response because I continue to use their web page/site and I will just have to be more fiercely diligent to contact them immediately if their website has an error in the future.
 

Regards,

**** ******

5/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a voucher from Deal Chicken for Grout cleaning and I have contacted the merchant direclty 3 times and have not received any communicatio from them. I then called Deal Chicken to ask for their help. They told me that I needed to give them 5 business days to get a hold of the merchant. On the 5th business day, I had heard nothing from Deal Chicken, so I followed up and they asked me for one more business day. Within an hour I had an email back from Deal Chicken saying that they got a hold of the merchant (within the hour) and that I need to call them and leave a message, they are very busy. At that time, I requested a refund, as it was pretty suspicious that conicidentally they got a hold of the merchant within the hour, and they hadn't been able to get a hold of them for the last 5 days. In addition, if this merchant cannot take the time to call back their potential clients after 3 phone calls, why would I want to do business with them. I requested a refund from Deal Chicken and they said they could not do that. This was the only time I have done business with them, and the only time I will. In looking at line, I can see that many people have reported issues with service. The person oin particular, basically just dismissed my concerns and said thanks for the feedback. I have all of this documented in a string of emails.

Desired Settlement: I would like my funds returned for services not able to be performed.

Business Response: Good Morning,

I have looked into your issue and it does look like a supervisor did refund your monies on April 30th.

Good Morning ***. *****,

Thank you so much for your patience. My name is ***** and I am the Consumer Loyalty Supervisor here at DealChicken. I apologize that you have had so many issues contacting this merchant. I would be more than happy to extend a full refund to you at this time. I will be refunding you back to the card on file for certificate *************** in the amount of $59.00. Once vouchers are refunded, we can not reissue or reverse the process. Please allow 3-5 business days for the funds to appear back on your card.

If you have any other questions please reply back to this email, I would be glad to help.

Please let us know if there is anything else we may do to further assist you. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******* *****

4/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an email from deal chicken. They had a deal for a memory foam dog bed. I went ahead and purchased it for 34.99 with shipping. I received it and it is clearly not memory foam. Emailed deal chicken and they told me they are selling it for another company and for me to call company directly. The company has a no return policy. This is clearly fraud. I am willing to send you regular foam so you can expose this company so it won't hurt others with much more expensive products. Thanks ****

Desired Settlement: Company should refund

Business Response: Good Morning **. *****, 

We apologize that you are not happy with the product that was received. However, DealChicken is a third party advertising firm that offers discounted prices for our merchants. We do not sell products. We would be more than happy to reach out to the merchant for you if you feel that the product is defective as they will be more than happy to address that issue for you. 
If you would like us to do this for you we ask that you allow us 3 business days to receive a response from them. 
Please let us know if this is how you would like us to proceed. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I purchased this product from deal chicken.  This is clearly not a memory foam dog bed and you guys continue to transfer blame.  I purchased from deal chicken, my credit card was charged from deal chicken.  Deal chicken facilitated the deal and now does not want to be responsible for slamming.  I will send this product to bbb and have them see what a sham of a company you guys are. Absolutely ridiculous.


Regards,

**** *****








Business Response: Good Morning **. *****, 


That is correct. They are the shipping company, our merchant, ********* ******. I have spoken with them this morning and they stated that unless the incorrect product was shipped or it was damaged they would not be able to reship. They also do not offer refunds only re-shipments. And all of this information has been made available to you one the DealChicken voucher under the Deal Details section, which I have included below. 

  • This is a Final Sale item. There are no returns except in cases of damaged items or merchant shipping errors. See Terms of Service for details. May purchase multiples for yourself or as gifts. Valid only for option purchased. Shipping included. Item will ship within 2 business days of purchase. No cash value or cash back. Not valid on tax. Merchant will abide by gift certificate state laws. Merchant's refund policy applies: **********************
Again **. *****, this is a Final Sale item for us. We will not be refunding for this item as it was not damaged or the incorrect product. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: This is called slamming.  I will send at my cost the product to kbb so they can see that this is not a memory foam dog bed.  Yes it is a foam dog bed, but by no means is it a memory foam bed.  Now you guys have me upset and I will expose your business, even if it means buying beds and sending them to media outlets.  Your customer service gave me a $5.00 refund which is a insult.  *** where can I send this product that tried to slam.  

Why would you tell me to call your shipping department and give me the run around when you already where going to reject a return.  Bogus customer service trying to slam a product. Time to prevent others from being cheated out of their hard earned money.


Regards,

**** *****








4/25/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: i bought a bracelet from them -- it was never delivered -- Order Number: ******* -- they do not answer email or phone calls

Desired Settlement: send the bracelet or refund my money

Business Response: Good Afternoon, 


We apologize you have not received your item. However we have no record of you reaching out to us directly for us to help you. We have checked on this product for you as the merchant directly sends you tracking information to your DealChicken account. The package was shipped via UPS, tracking number ********************** and if you check this information it does look like the bracelet was delivered on March 21, 2014 to:

***** **********
********* *** *****

If this is still not correct please let us know as we will contact the merchant directly for you and see if there is anything else we can do.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:the item was not delivered -- another item i bought was delivered that day with that tracking. this was not included


Regards,

******* ********








Business Response: Not a problem sir. DealChicken would be more than happy to reach out to the merchant for you. Please email us directly at customersupport@dealchicken.com or call us at ###-###-#### and we can get this taken care of for you by the end of the week. Without doing so however we are not able to reach out to the merchant as we do need to have written or verbal authorization from you in our system to reach out to the merchant on your behalf.

My team looks forward to speaking with you! And please reference that you spoke with me, ***** and this will further escalate the importance of the matter. 

4/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 11/6/2013 I purchased a deal from dealchicken.com for 3 days in ****** plus a $50 **********.com gift card and I followed the instructions on how to redeem the 3 days in ******. I tried contacting the company many times for a couple months and they either couldn't confirm anything or just wouldn't answer the phone or call me back when I left messages. I tried once more and they told me I would have to travel to one location to find out which hotel I would be staying at then have to drive again to that hotel to check in, but they could never guarantee my reservations. I did give them months notice as I was trying to stay the first weekend in April. So after 2 months, I called dealchicken.com to get a refund because the company was so hard to work with and they would only offer me a credit no refunds. They didn't seem to care about all the trouble I was having. So on 1/28/14 I was given a credit. Well on April 1st I got an email saying: Good Afternoon, DealChicken is committed to providing you with a great experience. We’ve heard from some of you that a few of our travel deals are difficult to redeem. As a result, we are offering refunds for customers who have purchased deals from ****** ***, one of our travel partners. If you have purchased an offer via DealChicken for a ****** *** travel deal and would like a refund, please follow the steps below to request a refund no later than April 21, 2014. Find your purchase records. Check your email for DealChicken receipts or use a computer to sign in to your DealChicken account and review your purchase history Send an email to customersupport@dealchicken.com with your name, the email address associated with your DealChicken account, daytime phone number, and the deal voucher number. DealChicken will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 21, 2014. If you have any questions or need further assistance with your refund request, please contact DealChicken at customersupport@dealchicken.com or ###-###-####. *** IF YOU HAVE REDEEMED YOUR VOUCHER(S) PLEASE DISREGARD THIS CORRESPONDENCE*** Thank you, The DealChicken Team So after seeing this e-mail I called them back asking for my refund instead of a credit since I really don't want the credit and they are saying it cannot be done. I called 4/2/14 and asked to speak with a supervisor and was told she would return my call by end of business day that day. I waited until 4/4/14 and called back since she never returned my call and was told there were no supervisors to talk to. So really I just want my refund that they are offering per their email.I

Desired Settlement: I would like Dealchicken.com to give me a refund that they are now offering for the same reason I originally called in the first place. I do not want the credit as I will NEVER use dealchicken.com again. They have been rude and unhelpful to me this last week.

Business Response: Good Afternoon, 

We apologize that you were not satisfied with your deal. However, in looking back at your case you gladly accepted DealChicken credits on January 27, 2014 when offered.
*************** 

Thank you for the credit!

Sent from my ******

When you asked for the refund on January 27th, the merchant was still actively accepting vouchers and scheduling trips. The reason that the mass email was sent out on April 1, 2014 is because the business was no longer cooperating with us or our customers. Because you had already accepted a DealChicken credit refund and DealChicken is only able to input credit into your account and can not reverse the credit from your account we are not able to give a credit card refund. You have been refunded, we apologize now that you have changed your mind and would like a credit card refund however we are not able to do that as it would be considered a double refund.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: At the time, the company said they could ONLY offer me a credit so I accepted it because I wasn't getting anywhere with the company itself.  The credit is still sitting there so I don't understand why the company can't take the credit back and offer the refund like in the email they sent out.  I will never be using deal chicken.com again so the credit is no good to me. I guess they shouldn't send out mass emails or if they do state in the email that if a credit was already given a refund cannot be given. The email only stated if the deal was used you could not get a refund. 


Regards,

********* ***********








Business Response: Good Afternoon, 

Again, once DealChicken credits are given we can not remove them; we do not have the functionality to do so. And that is correct the at the time of your refund you were only offered credits because the merchant was still working with us. Mass emails are only sent out when a merchant is no longer working with us and there are over 50% of the issued vouchers that have not been redeemed. We apologize that in hindsight you are not satisfied with your DealChicken credits however this was the offer that you accepted when it was offered. We are not able to reverse this process, as you were made aware in the email correspondence when you received the DealChicken credits. (Please see the below attached link)
***********************************

3/29/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered product from deal on DealChicken, 7-piece ****** accessory kit. The item was redeemed December 9 and I still have not received the product. I redeemed my voucher, ***************, for a 7-piece accessory kit for ****** ($18.95, not including P&H) on December 9 with an expected 2-4 weeks delivery. I received the following confirmation order #, ****** from ****************. After still not receiving the order on February 5, I sent a message via their site. I was told by ****** that my order was with logistics and I would receive it in 5-15 days. I was also told I would receive a tracking number which I never received. On March 4, I sent another email requesting follow up and got the exact same message as previous: "We have received your order information and your order has been processed, the product should reach you within 5 to 7 business days. I have requested the tracking information towards your order, as soon as it is available i will forward it to you." I have now searched review sites and see how many people are in this same situation and request a refund which they will not respond to.

Desired Settlement: I would like a full refund of the $18.95 plus the cost of postage and handling of $5. It would be nice if you could shut this fraudulent business down. It is a shame that they continue to scam so many people through secondary social sites.

Business Response: Good Morning ***. ******,

 
Our apologies that you have not yet received your product. However in looking into this issue for you we have no indication that you have reached out to DealChicken at all to help rectify this matter for you. We do have measures in place that do help to receive your product in a timely manner when situations like this with the merchant arise. In this case however, I do agree with you it has been entirely too long. DealChicken will be able to refund you for your purchase price however because we do not take the shipping cost we are not able to refund for it. 
 
The purchase price of $18.95 will be credited back to the original form of purchase for you in 3-5 business days. 
 
Please let us know if there is anything else we may assist you with. 

3/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a voucher from them for a restaurant. I paid 15.00 for the certificate. I was very surprised when I received two certificates instead of one for 15.00 each to be used on two different occasions. I used one of the certificates and decided to call them about a refund for the other certificate. I was told that they would not be able to refund me the money because they were sold as two certificates even though they were advertised as one. They claim in small print it said two. When I went to use the other certificate, the restaurant had closed. I spoke with **** today. By the way, I have called this company on many occasions and have never been able to get through. I was quite surprised when **** answered. He told me that I cannot get a refund because the voucher has expired. He said that he will credit my DealChicken account. I explained about the earlier call, He said that his notes only showed that I called and nothing else. This business is awful and I hope people will stay clear of them!

Desired Settlement: refund for 7.50

Business Response: Hi **** **,

 
Unfortunately the information that **** gave you over the phone is accurate, our promotion with the Merchant expired back in November which is why we're not able to process a refund on this deal. You mentioned that you were not aware that there were two vouchers, not only are there two vouchers when you log onto your DealChicken account and click on "My Deals" but if you read the deal or the vouchers you would have seen that this was broken into two:
 
Click here for a screen shot of one of your vouchers: **********************************
 
But again, according to our terms of service once the promotion has expired the oneness is on the customer (https://consumer.dealchicken.com/terms-of-service.html). If you did not redeem it in time that is not our responsibility, we gave you four months to use these.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: Your information is inaccurate. I called shortly after purchasing the voucher to explain my concern. I believed that I was purchasing one voucher not two. I have called back on two different occasions since than, one of those times was before the voucher expired. I have since looked at your return policy and it plainly states that I had 14 days to receive a return. I called with in that time frame the first time and the rep did not mention this when I asked about returning the vouchers.


Regards,

**** ** *********



Business Response: Good Afternoon, 

 
When your deal was purchased it was explained that the deal was to come with two vouchers. I only show that you called us from ###-###-#### twice. Once on November 14, 2013 and the second on January 29, 2014, therefore unfortunately again because this deal is expired and we did explain how it worked we will not be refunding you at this time. 

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

Unfortunately, Deal Chicken is not showing the earlier phone call that I made. I don't anticipate this company staying in business in the near future.  I would still like to have my refund, but ,may consider a credit. I really don't want to do business with this company anymore.  I believe it is illegal to just take your money and not offer you anything in return.


Regards,

**** ** *********








3/18/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased an Item from DealChicken which did not fit. So I contacted DealChicken--as well as the Merchant whose item I purchased--and both companies promised a full refund, as I returned the item within their 14 day Policy period. I received WRITTEN statements in email from both DealChicken and the Merchant with this promise of a full refund. However, once I returned the item (incurring shipping costs as well), they refused to honor the refund. I am now (a week later) receiving messages from both DealChicken and the Merchant stating that they will not refund the purchase price of the item I returned. So not only do I no longer have the item, but I paid $5 shipping AND they refuse to refund my money.

Desired Settlement: I fully expect DealChicken to honor their written guarantee of a full refund. I would appreciate an apology as well, and a check refund of any credits on my DealChicken account so I can discontinue my relationship with this company. I no longer trust their business practices.

Business Response: Good Afternoon, 

 
On February 14, 2014 DealChicken took an extensive look into your account to verify your credits with our company. It was discovered that you were give triple the amount of credits that you should have received for one refund. These were mistaken credits and can not be reinstated because you neglected to use them before they expired. We did however reinstate the original credit amount for you in the amount of $25.00 that hit your account on February 15, 2014. You have since used all but $9.05 of these credits and because credits are given when customers are outside of our policies for refunds we will not be "cutting you a check" for these as when you requested a refund it was outside of our clearly stated policy.
 
As for the purchase that was made from our website to our merchant, ****** *****, once a voucher is redeemed with the merchant DealChicken assumes the refund policy of the merchant as stated on the voucher and in the Deal Details before the deal is purchased. I have attached a screenshot where this is clearly stated on our vouchers.
 
**********************************
 
Furthermore, you did not pay cash/credit card for this deal. Therefore we can only refund the way that you initially paid which was in DealChicken credits. The merchant has NOT approved your refund therefore abiding by our policy we are not able to offer you a refund. It was stated on the email to you that if and when we were contacted by the merchant we would refund. We, to this day have not been contacted and this is because they do not refund deals that a customer is just not satisfied with. 
 
Therefore, again this is a Final Sale item. DealChicken will not be refunding or crediting for this deal as you do not qualify for a reimbursement per our Deal Details and the Merchatns refund policy.
 
We are considering this matter closed. 
 
Please let us know if there is anything else we may do to further assist you.

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Deal Chicken has not made good on $460.00 of restaurant vouchers.

Business Response: Good Afternoon,

 
We are not sure how we did not make good? You called within the the refund time frame and have fully refunded your purchase price. We have considered this matter closed. I have attached a screen shot showing that we have refunded this deal for you. 
 
http://***************************
 
Thank you and have a good day.
 
 

3/16/2014 Delivery Issues
2/25/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Bought teeth whitening pens December 16, 2013. Called them January 7, 2014 when I failed to receive anything. Told to allow 3 weeks more time since they had again contacted the merchant. Called them again today (February 3,2014) and was again told they would contact the merchant and to allow 3 days. Told them I think I gave them enough time and I want a refund.! They refused and said I must give them 3 days. I am a nurse and I work 12 hour shifts. I do not have the time to keep calling them! It takes about 15 minutes each time if they even pick up the phone. The first time in January when I called I got hung up on 3 days in a row after waiting 15minutes and never getting anyone on the phone. The phone would tell you they had other callers and your call will be answered as it came in and then after 15 minutes it said "all operators are busy, call again later". This is my first purchase from Deal Chicken and I only spent $14.95 to try them but I still hate to lose my money! I am filing this to see if you have better luck with them!!!

Desired Settlement: Want either my merchandise or a refund.

Business Response: Good Afternoon, 

 
I have taken a look into this for you and do see where you did email us once on the 7th of January and twice on the 8th of January. We did actually speak with you over the phone then as you had not placed your order properly. We did get this placed for you. On February 3rd I do see again where you called and we did inform you that because we are a third party merchant to both you and the online merchant that we did have to reach out to the merchant directly. This does take 3 business days. Since we did not receive a reply in those three business days we did offer you a refund on Thursday, February 9th 2014. I will go ahead and get this processed for you today. It does take 3-5 business days for it to clear and go back to your banking establishment. 

2/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Non Delivery of my 3 Android Tablets purchased through DealChicken. Purchased date 10/7/13 I purchased 3 Android Tablets from DealChicken.com on 10/7/13. Item Numbers *****, *****, ***** As of this writing I have yet to receive said products even though the payment has been processed. I have checked the tracking information provided and it still says "pending" and is waiting to be shipped. I have send numerous emails and have called several times, but I have yet to receive a human response. It was indicated that the expected arrival date was 2 - 3 weeks. This is especially annoying because they were gifts for my sons on November 24.

Desired Settlement: At this point, please return my money immediately so that I may purchase the products elsewhere.

Business Response: Good Afternoon **. ******, 

 
We apologize that you have not been able to receive the products in question. The reasoning for this is that the merchant has refused to send them out. Of course we have refunded you your monies and should receive them within 3-5 business days. 
 
In the future please reach out to us directly at customersupport@dealchicken.com and we would be more than happy to assist you right away. 
 
Thank you and have a great day. 

2/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have had a number of problems with Deal Chicken. Most recently, on 11/18/13, I was promised a refund for a ******** Tees voucher that contained false advertising stating it could be used online, when in fact it could not. I have in writing in an email that ***** supposedly processed a refund to my credit card, but 10 days later, it never happened. I was also promised that a supervisor would call me the next day. No supervisor ever called. In the process of seeking the refund, their customer service practices have been awful: failing to respond to email messages, getting a recording then being on hold for 10 minutes and then disconnected stating no one is available every time I call so never able to talk to anyone or leave a voicemail. I have spent hours trying to get this resolved, which is ridiculous. I had a problem with another voucher previously, and experienced many of the same issues. Their protocol seems to be to ignore and avoid you until the voucher is expired, then to say there is nothing they can do because it is expired, which is unethical and unacceptable.

Desired Settlement: I want the $15 I paid for the ******** Tees voucher that they lied and said they issued when they did not refunded immediately. I want a supervisor to call me so that I may discuss their horrendous service and dishonest business practices, so that I can also get a refund for the other voucher I got ignored then blown off about.

Business Response: We processed this refund on 12/2

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

 
They refunded one voucher, but no supervisor ever called me nor was a refund issued for the other voucher I had problems with.

Regards,

***** ******








Business Response: Hi *****,

 
When I look up your account I only see one purchase: *********************************
 
If you copy and paste that link into your browser you'll see a shot of my screen. Hence why you only got one refund, do you have another account with DealChicken.com? If so, what is that email address so I can look it up. And please refresh my memory as to what the issue is with this other voucher, I can't see your previous complaint any longer on the BBB website.
 
Thanks!

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because

The other voucher was for *****'s ***********, voucher #***************. 

Regards,

***** ******

Business Response: Thank you, just processed that refund for $15. Let me know if you need anything else!

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  No credit is showing pending or processed on my credit card.  What credit card account was the refund issued to? I may no longer have the card I used to purchase that voucher.


Regards,

***** ******

Business Response: *****,

 
This was refunded to an ******** ******* ending in ****. Let me know if that's not the correct account?

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  That appears to be the correct account number, but I just checked again, and no refund is pending or posted to my account.


Regards,

***** ******

Business Response: Have you reached out to ******** ******* to see if they have any information? I just checked and this still shows as successful from our side, so the funds haven't been returned (which only usually happens if the account is closed or if there's some kind of block on the account). If there is a block it would be worth touching base with ******** ******* to see what's going on, and I'll continue to monitor it on our side.

Business Response: *****, 

 
We have done everything that we can do. The monies have left our account and shows that it has successfully gone back to yours. We can not issue another refund because it has already been processed on our side. We have no way to process a second refund when the first one has already been issued. 
 
We will keep closing this matter as there is nothing further we are able to do. 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: 

 
And your horrible customer service continues.  Why don't you contact ******** ******* then, and find out why it has not posted?  All they can tell me is that no credit from deal chicken is pending or has posted to my account.  Perhaps you got a number wrong in the account number and posted it to someone else's account.  Why don't you check that?  I am appalled at the way I have been treated in all this, but I am not going to stop fighting this until I receive my refund.  And I have not!


Regards,

***** ******








2/15/2014 Problems with Product/Service
2/15/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a product and never received and the company won't answer to return emails on complaints

Desired Settlement: Would like to get money back on product that was never received since Oct 2013

Business Response: It looks like you spoke with one of our reps on 1/31 and he processed the refund for you at that time. If you need anything else please let me know .

2/12/2014 Problems with Product/Service
2/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal in November for a hotel stay and a **********.com gift card. I have already spoken to personnel at **********s.com and was told to contact DealChicken about the missing gift card. Since the deal clearly states that the gift card will be mailed to me, I expect this to be remedied immediately. It has been two months, and i have not received my card. I have tried to contact DealChicken.com multiple times to no avail. I have my hotel booked for a trip, however if this is not remedied I will be forced to cancel my reservation. I am very disappointed in the lack of communication from DealChicken.

Desired Settlement: I expect to receive a **********.com gift card code to redeem online or a $50 credit to my account to make up for the gift card that was never delivered to me.

Business Response: Hi ******,

 
I'm sorry, when I first read your complaint I processed a refund for you, but after re-reading it I unprocessed it. So you likely got some emails from DealChicken about your refund, sorry for the confusion.
 
We do not have any **********.com gift cards, I'm not sure why they sent you to us for them as we just promoted the deal, we don't have any thing to do with it though. So like you can't book your hotel reservation through us, and we don't have any **********.com gift cards.
 
If they're not able to honor the deal (which is what I initially thought you were saying) we can process a full refund for you.
 
Please let me know how you would like me to proceed.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

The customer service at dealchicken.com continues to be quite poor. First of all, my name is ****, not ******. Second, if dealchicken.com is unable to remedy this for me, I think I should be given contact information for the company that dealchicken is supposedly promoting for this hotel and **********.com deal. The wording of my response from ******** ***** at dealchicken.com was very unprofessional and was not helpful at all. At this point, if dealchicken cannot help me, I expect them to at least direct me to the company who can. 

 
Regards,

**** ********








Business Response: Hi ****,

 
Sorry for the miscommunication before, I didn't realize all you needed was the contact information for the vendor. I am copying this from your voucher (so if you lose this email you can always find it there): Email ************* or call ###-###-####.

Thanks!

2/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a neck massager called "neck-o-sag" voucher from Deal Chicken.com. I redeemed the voucher and was told the item was shipped giving confirmation,etc. I waited 3 wks with no call from the manufacturer or Deal Chicken no email etc. I called the manufacturer around 11/25/13 and was told the item was back ordered and has shipped. I received the neck massager between 11/29/13 and 12/2/13, when I opened the package the item is different than the description and doesnt function as given in the advertisement. I called the manufacturer and asked for a Manager, ******* ******, informed me on 12/2/13 at 8:20am Central Standard time, to request a return for refund as the item is not a "good quality" and certainly NOT a hot and cold massager. The manufactuer said I have to contact Deal Chicken for refund. I have called Deal Chicken.com several times/multiple times throughout the day at ###-###-#### and have been on hold for an enormous amount of time to NEVER speak with anyone only to be told there are no agents to speak with me. I tried to email the company as well and my email was returned undeliverable due to "unreachable for too long." I cannot reach anyone at the company and want resolution as soon as possible for this issue.

Desired Settlement: I want to ship the product back to either Deal Chicken, the manufacturer or someone for FREE. The manufacturer or Deal Chicken to email me a printable shipping voucher to return the product for full refund of the monies I paid. NO exchange.

Business Response:

I refunded her for the $14.95 that she spent. Please make sure that you’re emailing customersupport@dealchicken.com, that email address works and is the best way to get in contact with us.

 

Thank you!

Consumer Response: [ Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me pending refund posts to my account.  If said refund is not posted within 1 week - 7 days, I will contact the BBB again seeking assistance.

Regards,

******* ******

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

I was promised that my money would be refunded immediately to my bank card and sent numerous emails waiting and waiting and waiting and NOTHING!!!! I am furious at the neglect and poor service Dealchicken provides. No customer service phone number and to let you know I've tried the email address given for customer support it's BOGUS!!!
 
 
I will not close this complaint out until it's satisfied fully...I expect a FULL refund for the FAKE-O-SAGE Neck massager. ASAP---money refunded to my personal account or mailed to me and a CALL from the company NOT a credit on your website. I will never order anything else from YOU!
Desired Settlement: Refund-Cash



Regards,

******* ******





Business Response: Cynthia- the refund was processed on January 7th, here is a screen shot that has the reference number: *********************************

 
Bring that reference number to your bank and see if they can help you locate the refund. It has processed successfully on our side and the funds haven't been sent back to us. That process can take up to 30 days if it was going to send back to us, but I would again recommend asking you bank to see if they can see that it's pending.

2/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Dec. 17, 2013 I purchased a deal through Dealchicken.com, for a ****** cover priced at $11.95. I never received the product from ***********, the company who ultimately sells the product. ***** ******'s website only allows you to email, as there is no phone number listed on the website. Their website address is the***********.co/products. On Jan. 5, I followed up with another email to DealChicken.com indicating that I never received my product. They sent me an email with a request number of #******, indicating that they would have a response within 48 business hours. That never happened. I called on two separate occasions at their ###-###-#### number, but I waited each time over 10 minutes and finally hung up because no one ever came on the line. When I called the phone number listed on my bank statement, it went to a voice message that said the mailbox is full. There was no identification such as "thanks for calling DealChicken," and the system immediately went to voice mail. My bank told me that the amount already was debited from my account.

Desired Settlement: Please look into not only the validity of DealChicken, but also ***** ******. Both seem like fraudulent companies, who take the public's money and abuse their trust. I would also like to have ***** ****** or Deal Chicken refund my money, not in coupons or credits but actual cash. Thank you.

Business Response: Hi *****,

 
Looks like this was resolved with our support staff last week, please let me know if you need anything else.

1/30/2014 Problems with Product/Service
1/30/2014 Problems with Product/Service
1/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased Deal Chicken voucher *********** for $15 entitling me to $30 for fine Italian cuisine at ******* ******* ***** on **** *********. The Deal expired on 2/22/2012 however in the voucher it states: Your payment will not expire until five years after your credit card is charged. If you do not use the Deal by the Promotion Expiration Date the promotion is no longer effective and the Merhant will accept the amount that you paid toward your purchase of regularly priced goods or services until five years after your credit card is charged. When presented to ********'s they did not honor the certificate and sent me back to Deal Chicken. Deal Chicken is not honoring the certificate either. Therefore, I am out $15 and do not have either merchant willing to honor the certificate. This is the second time I have run into this situation with Deal Chicken certificates. Their customer support said they would call the resturant but is not willing to credit my account for the $15 or refund me my $.

Desired Settlement: I would like to be refunded my $15.

Business Response:

Unfortunately, ***** is referring to the Federal Gift Card Law which states that the amount she paid of $15 does not expire with the restaurant for 5 years, but it does not entitle her to a refund. Her voucher clearly states “Cash refunds up to 14 days after purchase date” and she bought this September 14th, 2012. What she’s quoting is again not something that DealChicken regulates but is regulated by the Federal government between the purchaser and the business she purchased the deal from (*** *******’s Restaurant).

 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:
my purchase was not from the restaurant directly, therefore, I have no recourse for the resturant to follow the National Gift Card Law.  My purchase was directly with Deal Chicken.  I have been told by two different establishments with which I've had the same issue that I am to deal with Deal Chicken directly.  Deal Chicken received my payment for $15.  If they can not issue a refund for a service they can not provide an account credit should be given so I am at least made whole for my out of pocket expenses for which I've received no services. 

Regards,

***** *******

Business Response: Hi *****,

 
This is the language that's printed on your voucher and is in our Terms of Service: **********************************
 
The Merchant, and not DealChicken, is solely responsible for the deal. Our promotion/contract with the merchant ended the day the deal expired, so the oneness is now on the Merchant. We allotted you plenty of time to use the deal while it was still a deal, but now it turns into a giftcard for the amount that you spent to the Merchant's establishment, not to DealChicken.
 
I hope that makes more sense, I tried to break it down so that it would be easier to understand. Let me know if you still have questions though.

1/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company has ignored all emails regarding the reason why my $67.90 refund they claim was submitted and processed on 01/01/14 has not been credited to my credit card. It has been 9 days as of today.

Desired Settlement: I want my $67.90 returned to my card ASAP since it's already days past due, further financial compensation for my troubles which have included numerous emails to Deal Chicken and taking a large chunk of my day away from me to do this. I do not want an apology from them, since it will not be sincere.

Business Response: Hi ***,

 
It looks like this refund of $67.90 was processed on January 10th by our accounting team, and everything looks like it went through successfully so you should see the monies back in your account in a few business days (if it's not already back in your account). 
 
Please let me know if there's anything else I can do for you.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

 
I replied to their email two days ago, informing them the money has not been returned to my account. As of today, 1/15, the money is still not in my account. The email they sent me on 1/10 about the refund said it would take 2-3 ADDITIONAL weeks before the refund hits my account. That would make this whole return process a total of 3 1/2 to 4 1/2 weeks since 01/01, the date I was informed my refund was processed. Deal Chicken is not being upfront and honest about their refund process time. I contacted my bank, *****, and they informed me that Deal Chicken has NOT successfully finished this return on their side. This matter will remain open until the day I receive my refund AND I am further compensated from Deal Chicken for this ordeal. I expect your company to send me a check for my ongoing troubles with this return process. 


Regards,

*** ******








Business Response: The reference number from our bank on the refund is Reference Number: **********************


I'm not sure why ***** is telling you that, it shouldn't take 2 to 3 additional weeks. Let us know if you don't have it back in your account by end of day Monday (the 20th)

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

 
1. The refund of $67.90 has STILL not hit my account as of 1/21/14, 20 days after requesting it.
2. Attached are 3 emails from your company. One showing that I requested this refund on 01/01/14, the rep said it was processed and should take 3-5 business days which it hasn't, the other two CLEARLY showing that your company, NOT *****, states that the refund process takes two weeks. Care to explain?


Regards,

*** ******








Business Response: Hi ***,

 
Here is a screen shot of your processed refund: ********************************
 
Unfortunately there's nothing else I can do as it's processed on our side.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: Your company CAN correct your return process of 2 weeks, as shown in my attachments.


Regards,

*** ******



1/23/2014 Delivery Issues
1/16/2014 Advertising/Sales Issues
1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company billed and sold a certificate for laser treatment as a "*********** Special" meaning that it was available in ***********. Upon trying to redeem the certificate the closest location to redeem the certificate was a 6 hour round trip.Spoke with DealChicken who refused the refund the money but rather said they would extend the expiration date from 12/28/13 to 1/16/14. The representative was unwavering saying it was "against their policies and procedures."This is a clear case of fraudulent and false advertising.

Desired Settlement: I would like a refund of my $179.

Business Response: Hi ****,

 
I've issued you a full refund for the $179 that you spent, I'm sorry about this. You should see that back in your bank account in 3-5 business days at the latest.
 
Please let me know if you need anything else!

1/13/2014 Problems with Product/Service
1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I would like to report a complaint regarding Deal Chicken. Below is a summary of my dealings with Deal Chicken and they have NOT responded in any manner. I simply want my money back, and will count this as a lesson learned. I also tried to contact them at ******************************, which is listed on your web site, but they have not answered that as well. I simply want my money back. ***** *** From: ******************** Sent: Monday, October 28, 2013 4:07 PMTo: DealChicken ; customersupport@dealchicken.com Subject: Re: Your DealChicken.com purchase was completed! Can you advise the status of this order please, and or reimburse my CC for the amount paid for the two whiskey rocks Thank you ***** *** From: ******************** Sent: Wednesday, October 23, 2013 12:33 PMTo: DealChicken Subject: Re: Your DealChicken.com purchase was completed! I redeemed my order for these rocks on Sept 18th. It indicated 2 4 weeks for delivery....We are now October 23....beyond the 4 weeks in fact.Can you advise when these will be delivered. We are leaving Canada October 29th an are concerned they will be delivered while we are away for the next six weeksRegards ***** *** From: DealChicken Sent: Wednesday, September 18, 2013 3:57 PMTo: ******************** Subject: Your DealChicken.com purchase was completed! DealChicken.com You got a great deal!Your purchase of Whiskey stones (set of 9) has been processed. If you haven't yet redeemed your deal, follow the instructions below to complete the order on the merchant's website. HERE'S WHAT YOU NEED TO DO To redeem, go to ******************** Read instructions before submitting Enter voucher code information Fill in address and related information and click submit Select option Color, Type, Etc Click submit to skip - insurance and expedited shipping page Click submit to skip - recommended products page Continue to proceed until arriving at shipping payment page If shipping additional Pay shipping fee and checkout Product will arrive within 2-3 weeks Enjoy Customer Service questions: please call ###-###-#### or email ********************* VoucherNumber ********** VoucherNumber ********** REDEEM MY DEAL PROMOTION EXPIRES: January 16, 2014Thanks for purchasing your DealChicken.com deal and don't forget to check the site every day for other great deals. ORDER DETAILSEmail: ********************Name: ***** ***Purchase Date: 09/18/13Credit Card: ###########****For customer support use this Certificate ID #: ***************, ***************NOTE: The Merchant, not DealChicken, is solely responsible for this Deal. This Deal is subject to the Terms of Service and How DealChicken Works. Cash refunds available up to 14 days after purchase date. See Terms of Service for refunds details. You Purchased deal image Whiskey stones (set of 9) EPacificMall.com Value Your Price Quantity Total $49.99 $14.95 2 $29.90 Amount charged to card $29.90

Desired Settlement: I simply would like my money returned

Business Response:

Hi *****- I’m sorry that this was your experience. I have refunded you for the $29.90 that you spent for the whiskey stones, which you should see back in your account in 3-5 business days.

 

Please let me know if you need anything else.

1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a product thru Deal Chicken, paid the money to them & never received the order. The place that sends the order did not get my money & they told me to ask Deal Chicken for my money. I had placed the order on September 11th, 2013. I think I should have a refund. I just get the run around from Deal Chicken.

Desired Settlement: I just want a refund to my credit card.

Business Response:

I have refunded her for the $12 purchase which she should expect to see in her account in 3-5 business days. Please let us know if you need anything else.

 

1/10/2014 Delivery Issues
1/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I did not receive a product I ordered through Dealchicken.com. via ***********. Ordered on Dec 4,2013, Funds were taken out of my accout on Dec 5, 2013. Never recieved any shiping/tracking information from either company. After several attempts to contact both companies, I finally talked with*****, A representative from ***********. He states that Deal Chicken.com never paid *********** for product and therefore they can not ship the product.

Desired Settlement: I would like a refund or the product shipped to me ASAP. This is a time sensitive issue as it is a Christmas gift

Business Response: Hi ********,

 
We processed an email for you back on December 18th so you should see it now. Please let me know if you need anything else.

1/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I spent $80.00 on two items. I never received the items and have tried multiple times to contact Deal Chicken and ******** (the product vendor) to get my items. I get no response or I am told to call the other company. Deal Chicken says to call ********, and I cannot get any response from ********.

Desired Settlement: I would like my $80.00 back.

Business Response: Hi ****,

 
I've refunded you for the $29.00 you spent on this product, I'm very sorry that this was your experience. Please let us know if you need anything else.

1/6/2014 Delivery Issues
1/2/2014 Advertising/Sales Issues
12/29/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On November 9th,2013 I signed up and ordered from dealchicken.com. I ordered a mini rainbow loom kit for $12.95. Apparently it was supposed to ship from ***************. I finally received information that my product had shipped on 11/27/13. I was given shipping info including a tracking number. The email stated that I could check the status of the tracking number within 24 to 48 hours. Today is 12/05/13 and there's still no information on the package ever being shipped. I've called ******* numerous times to which I only get an automated system, there's no way to get in touch with a live person or to leave a voicemail. I also emailed them on 12/04/13 and surprise, no response. They claim you can chat with a live person on their website, but they are never available to live chat. I also tried to call dealchicken since they are the ones advertising for this business, but haven't been able to get in touch with anyone. I'm really frustrated because this item is a hot item for Christmas this year and I had the opportunity to buy it eslewhere, but decided to try dealchicken. com instead. I'm thinking this was a huge mistake, I'm pretty sure I've been scammed and now noone has it in stock for me to purchase for a 9 year old litte girl who had her heart set on it. copy of emails...Thank you for your order! This email confirms that your order was received at **** ** ** **. You will receive an additional email once your order is shipped with tracking information. However, please feel free to contact us by email at ************************* or toll free at ###-###-#### during call hours of 9-5 M-F EST. Our pieces are all handmade by us, please allow up to 21 business days for your order to ship. If this is a time sensitive purchase you "must" notify us immediately to see if your order can be expedited. *************** is a subsidiary of ******* Jewelry. Thanks for using **** ** ** **. Order number: ****** Order Date: 11/9/2013. Thank you for your order from ******* ****! We wanted to let you know that your order (#**) was shipped via USPS, USPS First Class Mail on 11/27/2013. You can track your package at any time 24-48 after the ship date using the link below. Track Your Shipment: ******************* This shipment includes the following items: Item # Description Qty 31 Rainbow Loom Kit 1 Thank you for your business and we look forward to serving you in the future! *************** Phone: ###-###-#### Email: ************************* Website: http://***************

Desired Settlement: I would either like the order deliverd by 12/10/13 or I want a full refund immediately.

Business Response: Hi *******,

 
It looks like someone on my team recently took care of this for you as  I already see a refund on your account for this product, I'm sorry you were not able to receive it.
 
Please let me know if you need anything else.

12/19/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On the 16th of October I purchased a voucher for a product offered in an email to me on that date, order # *****. The product was from a Canadian firm, ************.com. The product was a set of photographic lenses to be used on an Iphone. The cost of the voucher was $21.95. Shipping would be in 2 to 3 weeks. DealChickens' refund policy was a request would have to be made in two weeks. After seven weeks I have received nothing from ************ and contact has resulted in no contact being made. My contact with DealChicken was likewise ignored. ** PLEASE DO NOT REPLY TO THIS EMAIL ** Order Number: ***** Order Date: 11/16/2013 Shipping Information: ****** ******* *** ********* **** **** ********* **** ** ***** US Order Details: Item Code Redeemed: *********** Please record this email as a confirmation that we have received your order and are currently processing it. After you order has been processed, it will take about 2 to 4 weeks for shipping to be completed. Thank you for your purchase. Please like us on facebook for your chance to win a ipad at www.facebook.com/******** Thank You, ************.com

Desired Settlement: I want either the product (which ************.com still shows on their website as being available) or a refund. Most importantly I would hope anyone contacting the BBB would find the issues that they should protect themselves against. Thank you for your assistance.

Business Response: Hi ******,

 
 I have refunded your purchase, I'm sorry you were not able to get the product.
Please let me know if you need anything else.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

****** *******

12/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a half-off deal as advertised through the DealChicken site for a restaurant. The restaurant went out of business before the deal expired. I have had too many communications with this site trying to rightfully collect my money back, more than I can count, and all contacts have proven extremely ineffective and frustrating. I began by requesting a refund in the form of a credit to the credit card that I used for the purchase. They told me that they can't and won't give me my money back per their policy. I proceeded to go to the Terms and Conditions portion of their website and copy and paste the language in it back to them in an email, which stated that money would be refunded in the original form of payment if a business closed before the deal was able to be used. They replied back and said that their policy had changed and that a refund was only allowed if it was requested within 14 days of the purchase. I went back to their site, and they had literally changed the language to reflect this after I sent them them the policy on which I based my purchase and original email. They finally, through more struggle, gave me a credit on my account with them, which was not satisfactory to me since they weren't honoring their refund policy for me. Recently, less than six months after this debacle, I unwisely decided to make another purchase for a deal on their site. I tried to use my credit against the purchase, but it was nowhere to be found in my account when I logged in. After wasting even more time to complain again, they told me that the credit had to be used within 180 days. Firstly, it was within 180 days, and secondly, I have email proof from my last communication with them that the credit wouldn't expire for five years. They then told me that they changed their policy again subsequent to the original credit issuance to me and that the credits are being changed to 180 days, yet they first forced them to expire on my account, so they didn't exist at the time that I made this other purchase. They still aren't on my account, which shouldn't even be relevant since I should have received a refund in the first place. I have wasted a ton of time and effort as they have multiple times now changed their policies retroactively and applied them however they so desire, always to my detriment. I just want my simple refund that is rightfully owed to me.

Desired Settlement: I want my refund back on my credit card of original purchase, as was stated in the terms on their site both when I made the purchase and when I made the original communication to receive it. They also need to improve their terrible customer service.

Business Response: Hi ****,

 
This merchant closed for a few weeks to remodel and open as a slightly different business, ** ******. They were still honoring the DealChicken.com vouchers, which is why you were not offered a cash refund. 
 
I hope that makes more sense. Your $10 credit has already expired as they are only good for 180 days, or 6 months. If you plan on using it I can re-add it onto your account for an additional 180 days?

Consumer Response:  Complaint: *******

I am rejecting this response because:

 
Wow, it truly never ends with this joke of a company.  DealChicken has worse customer service than my cell phone and cable providers.  
 
I literally laughed out loud when I read the comment that they "closed shortly for remodeling and opened as a slightly different business."  HAHAHA.  You couldn't be more wrong.  They were two totally different restaurants with different owners, completely unrelated.  I bought the deal for *****'s on *****, which closed before my deal expired.  ** ****** opened up after that in the same location, but that is irrelevant since it is a completely unrelated business venture that just happens to be in the same location that I didn't buy the deal for.  Are you kidding me!?  Just give me my ******** $10 back.  You changed your policy multiple times on me and lied about it while I had the deal.  You also didn't give me access to a credit when I already made a subsequent purchase, and it expired before the 6 months you claim anyway.  
 
I wholeheartedly reject your joke of a response and excuse.  DealChicken is the worst company ever.  Give me my $10 back now.  I will not be stopping until I get my money back and until I am done telling the world that DealChicken is the worst company ever and should never get anyone's business.  


Regards,

**** ********








Business Response: Hm, I'm not trying to argue with you but I can see the ownership change papers in our sales management software, and it looks like the owners of ** ****** purchased *****'s on *** in February. We also have the communication records with the new owners that they're going to continue honoring the DealChicken vouchers, again why we didn't cancel the deal when we were told about the change 7 months ago.

 
It sounds like this wasn't explained well to you back in March when you requested a refund, and I apologize for that. I can see that your credits expired 3 weeks ago so I've put them back on your account (these also will expire in 180 days). We're not able to change or reverse a refund once it's been processed, so because your refund happened as DealChicken credits there's no way to change that. 
 
Let me know if you have any other questions, I'd be happy to help!

Consumer Response:  Complaint: *******

I am rejecting this response because:

 
Garbage.  I reject your response.  You said it wasn't "explained well to me" back in March.  On the contrary - it wasn't explained at all.  I bought a deal for *****'s on *****, an American-style restaurant, not ** ******, an overpriced Mexican restaurant.  That's like buying a deal for *********s and telling me I can go use it at ********'s.  No - I reject your response, your lies and your worthless expiring credit.  I want my $10 refund now, which you have complete control over authorizing, again contrary to what you stated.  


Regards,

**** ********








Business Response: Hi ****,

 
I know it may seem like an easy switch to do, but like I have explained it is not. I gain nothing by lying to you or by not refunding your $10. It would clearly be easier for us to just give you the refund if we could, and I'm very much about efficiency. 
 
There's no way to prove that I'm not lying about our credit card processing system (besides agreeing with you that it's ridiculous and I have better things to do than keep replying to your BBB complaint) but I did find an article about how *****'s on *** was purchased by ** ******: *********************************************************************************************************************
 
This is more just proving that I should have some credibility and that I'm not making things up to thwart your attempts at an argument. 
 
To get your money back, you need to dispute the charge with your credit card company. That is literally the only way, and I wouldn't make up hoops for you to go through if you didn't have to. We're part of ******* Media and have no need for your $10, that's illogical. 
 
Again, I apologize that I was not able to give you what you were asking for but I hope I was able to get you to slightly see that we're not against you. 

Consumer Response:  Complaint: *******

I am rejecting this response because:

 
By showing me an article that says it is a brand new, unrelated restaurant, you have proven my point, yet you still won't refund me the money as is rightfully owed to me.
 
I still reject the response, and I want my money back.  It is amazing how inefficient your company is that you are willing to waste this much time in not refunding $10 that you essentially stole based on your policies.  I am pissed enough that you have forced me to waste all of this time doing so myself.     


Regards,

**** ********








Business Response: ****** ******** ************************2:23 PM (0 minutes ago)to me Hi there, We processed this back in March, if he doesn’t see this back in his account he needs to contact his bank but this went through on our side and you can see that it did not come back to us. Everything was successful and we gave him his money back. Let me know if you have any other questions! ******** *****Senior Manager Customer Loyalty Click here to Reply or Forward1.23 GB (4%) of 30 GB usedManage©2013 Google - Terms of Service - Privacy Policy - Program PoliciesPowered by Last account activity: 2 hours agoDetails

Consumer Response:  Complaint: *******

I am rejecting this response because:

 
I have no idea what you're talking about.  You claim to have tried to give me a credit to my account on your site, but you even screwed that up.  That is irrelevant anyway since I am owed a refund in the form of payment (credit card).  I haven't received this refund.  I still want it.  I reject your response for what I think is the tenth time by now.  


Regards,

**** ********








Business Response: I spoke with the BBB about this issue last week, I will wait to hear back from them as to where we go from here.

11/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've asked repeatedly, for Savvy Shopper to remove my address from their mailing list. I am signed up with the mail preference service and have opted out of all such mailings. I do not want my mailbox cluttered with junk mail. I get these mailings constantly. They instead address mail to "Valued Reader at" or "Current resident". Enough. Remove me from your mailing list permanently.

Desired Settlement: Stop mailing junk mail to my home. Waste of paper and not welcome.

Business Response:

I have made out mailing manager aware of the request to have this adress added to the do not mail list.

There are times when certain mailings/products go out without address' on them and the postal system then distributes the pieces in the areas to every home until they run out.  We apologize for any inconvenience this may cause but assure you that this specific address has been added to the do not mail list.

11/22/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a bracelet for $15 advertised on Dealchicken. The value was $69 per deal chicken and i spent the $15, received a voucher and went to the merchants website to purchase the bracelet. The merchant has the bracelet listed as $89 and asked me to spend an extra $20. I expected to spend $15 on a bracelet per deal chickens deal but now i am expected to spent $35. more than DOUBLE the price. I have called and emailed to no response. i want my money refunded.

Desired Settlement: Please refund my money. This is false advertising.

Business Response: Hi ****,

 
I didn't see any emails from you in our email queue, were you emailing customersupport@dealchicken.com? Please make sure this is the email address you use in the future so you don't have to wait so long for a response/resolution.
 
I have processed a full refund of $15 back to the CC you used to make this purchase originally, and I'm sorry that the vendor marked up the price. I have put in a ticket for this so this doesn't affect anyone else.
 
If you need anything else, because of how long it can take for BBB messages to come through I would recommend emailing customersupport@dealchicken.com or calling ###-###-####.

11/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have issues with the merchants that deal chicken has on their website. I could never reach the merchant to make an appointment, I called deal chicken in September to tell them my problem and they issued me what they say is a credit on Sept 3 as certificated number ***************. On October 20th I attempted to purchase something using my credit and their website said that my credit is invalid. I am made several attempts to contact them. I first sent an email on Oct 20th. I then made several phone calls to their customer service number only to be on hold for over 15minutes and then discoed. I sent another email on October 21 and I received an automatic message saying that my request (******) was being considered. I attempted to email them again on Oct 22nd and received no reply. I also tried calling twice and was disconnected again after 15 minutes today . I am not sure was is going on but I can't seem to get anyone to pick up the phone or even follow up.

Desired Settlement: I have tried being patient and now I just would like to get a full refund and would also like register a formal complaint against this business!!!!

Business Response: ****- it looks like you got a hold of ****** at the end of October, hopefully he was able to successfully help you out. If you need anything else, please let us know.

11/12/2013 Problems with Product/Service
11/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 Doubletake Trip Incentives Deals and took trip and did Not receive the Products told and in black and white print. Also there were other things told had to do when got there that were not mentioned ahead of time. I was not put in hotel that was stated either. Very Dissatisfied with Product and would never do or recommend again. Was for the 3 day/2 Night Daytona Beach Stay

Desired Settlement: I am just requesting Amount Paid for Both Deals of $59.00 each.

Business Response:

This claim should be directed to the merchant ***** **********.  Our refund policy is that we only refund for businesses being closed or not honoring.   Unfortuantely we cannot refund deals that are used.  We cannot guarentee that our users will be 100% satisfied.  We wish we could, but we cannot.     What one person loves another hates.   We see it eveyday.

We are only an advertiser, and do not provide goods or services.   The customer may want to speak with the merchant as only they can correct the issues they percieve.

Any issues or claims arising from the use of a deal must go to the merchant themselves.   We note on all our deals and certificates that the merchant, not DoubleTakeDeals is the issuer of the certificate and the merchant is soley responsible for redemption and any or all claims arising from the deal.

 

www.doubletakedeals.com/termsofservice

Thank You

***** *******

User Interface Support

DoubleTakeDeals.com

Contactus@doubletakedeals.com

###-###-####

10/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal through deal chicken. I asked for a refund through deal chicken. They will not refund my money.

Desired Settlement: Just want my money back...

Business Response: We processed this refund for **. ******* last month: ***********************************

 
This was approved and has successfully returned back into his account. 
 
Is there another issue?

8/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased an MP-3 "Shuffle" through DealChicken, voucher number **********. The company who sold the fake "Shuffle" was **********. The picture in the ad was clearly intended to look like an ***** Shuffle along with the name of the product MP-3 "Shuffle." When I received the fake shuffle, I had to purchase a memory card for $11.00 before I could even try the product on ITunes. I just attempted to download songs on to the fake shuffle which of course did not work......there were no instructions with the fake shuffle. An authentic Shuffle works immediately when ITunes is selected on the computer. To date I have approx $26.00 invested in a useless cheap fake "shuffle" that does not work. I would have been much better off purchasing an authentic ***** Shuffle at a reputable store at twice the price and have a quality product that works. Once again, any reasonable person would have thought that they were purchasing an ***** Shuffle because of the appearance of the ad as well as the name "Shuffle." Sincerely, **** *********

Desired Settlement: DealChicken can either send me an ***** Shuffle or refund the $26.00 that I currently have invested in this internet rip-off.

Business Response: Hi ****,


A few things, first is that you paid $12 for the MP3 shuffle so the disputed amount of your claim should be $23 instead of $26. Wanted to clear that up first!

Secondly, I do not agree with you that we did any kind of false advertising on this deal. Since this deal is still live we can look at it together:
**********************************************************************

1.) Look at the attached screen shot of the deal titled MP# 1. If you look at the picture, this is exactly what the item looks like. If it was an actual ***** iPod shuffle it would have to say that for copyright reasons, but no where on the deal do we say it's an ***** product. 

2. What we're calling it in the title of the deal is exactly what it's called on the ********** website: *******************************************************************
We pull that information directly off of the product page, and it's called a Mini MP3 player shuffle. As I also purchased this product, I know that it does shuffle the songs randomly, hence the name.

3.) We put on the deal in two places that the product will require an SD/TF card, so you should have realized there would be an additional cost when you bought the deal. 

Another attached screen shot called "Refunds" shows that our refund policy was not only on the deal when you purchased it, but is also on your voucher. If you are having an issue getting yours to work, I can reach out to the merchant and have them send you some troubleshooting tips or even see if they can send you a new one. 

Hopefully that clears up a little bit why we denied your refund when you emailed us originally. We're very sorry that the product is not working correctly and would love to help you get that fixed!

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

From: **** ********* **************************
Date: Thu, Aug 15, 2013 at 5:14 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
To: "info@mybbb.org" <info@mybbb.org>


To the BBB,Please open the "Deal" and you will see that the picture is "in all intent and purposes" a copy of an "***** Shuffle." I have oneso I know. There is not an "*****" insignia on the front of the actual ***** Shuffle, it is on the back of the Shuffle, so I would NOT be looking for an ***** Insignia on the fake pictures. (There is one picture of the back of the fake shuffle but it is not a "straight-on" shot so it would be hard to see any detail.)It is very clear to me that the intent of the advertisement  was to make the customer believe that they were purchasing an ***** "Shuffle." Even the "retail" cost reflects the cost of an ***** Shuffle. Since DealChicken will never admit that was their intent, we are at a stalemate. My recourse was to notify you, the BBB that DealChicken was misleading customers through false advertisement. For my part, I will never make another purchase through DealChicken.  Thank you for looking into my complaint. I hope that you were able to view the advertisement to see the basis for my complaint and hopefully compare the pictures of their "Shuffle" with an actual ***** Shuffle. The shape, size and even the colors would lead any reasonable person to assume that they were purchasing an ***** Shuffle.

Regards,

**** *********








Business Response: We have over 1000 people who have purchased the MP3 shuffle and this is the only example of someone who thought they were buying an ***** product. It does look similar to the ***** product, but there are noticeable differences. First being that this product has no internal memory, hence why we show a picture of the SD/TF card: ********************************


If you look at an actual shuffle, it's a sleeker design:
*********************************

Ours is clearly different, the most notable difference is it doesn't have the signature chrome buttons on the top: ************************************

It's also just good for this customer to know that ***** doesn't discount it's product, the only way we'd be able to run an actual ***** product would be for a marketing push, i.e. we purchase a bunch of iPods at full price but offer them to the customer at a discount. This is completely hypothetical though, and if we ever did that the deal would 100% say that it's ***** because we would want people to know. Again, if you look at the deal, it never says it's an ***** product. That this was designed to look similar to an ***** product is not in any way a legal or false advertising issue. It's the customer's responsibility to read the details of the deal.

Here's an article for the customer on why ***** only discounts it's products when they have a newer model coming out: ************************************************************************************

Just so that this doesn't happen to him again in the future.

8/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a vacation voucher from ****** ********* ******* through Deal Chicken and have had considerable problems through that company in regards to using the voucher. I contacted Deal Chicken as I felt that the information about the vouchers and the availability of resorts was misleading and to let them know that I was having trouble with the company. They responded by sending my concerns to the company but when I emailed them again asking for follow up as i had not been able to resolve anything they did not respond in a timely fashion. When they did respond it was the actual company responding through Deal Chicken's customer service email. I emailed them again stating how dissatisfied I was and have not gotten a response.

Desired Settlement: I would like a refund of the voucher price of $395.00 either through Deal Chicken or ****** ********* ******* as the voucher was not able to be redeemed due to lack of available product and also due to the poor customer services that I received when dealing with this problem.

Business Response: Hi *****,


I am very sorry that this was your experience with this merchant. We've started to change our language on these travel deals that the resorts listed and times listed are not guaranteed because even if the resort itself has room, there usually are only one or two rooms available to be used by ****** ***** **** customers. We're also urging people to reserve their stays as early as possible and not waiting until the end of the promotion because once the promotion is expired we are not able to give refunds. Our credit card processing system does not allow it. The only thing I would be able to do is give you DealChicken credits in that amount, which it doesn't sound like you would want, but we're restricted to the limitations put on us by the bank. 

This is exactly the type of situation we're hoping to curb in the future, and I wish we had been able to speak earlier than after the promotional expiration date because then either I or my team would have been able to do something more for you. I am very sorry that we're not able to give you more or do more in this instance.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  I had no reason to contact you as I thought that ****** ******* would have better customer service and would take care of this themselves.  We bought this last June not knowing that the voucher would be offered for sale later for a trip we wanted to take in November.  When no suitable accommodations were available we had to postpone taking our vacation until our schedules could accommodate one which was late June, early July.  I had no reason to believe this would be a problem as it was ADVERTISED that the voucher could be used to travel up to 14 months after purchase because of the 60 day booking window.  However, inventory in the 3 states we could travel to were not updated and did not extend out more then 30 days at any given time until the one week that we could have used, which was then unavailable when we booked it.  I never dreamed that the company itself would have such poor customer service or I would have contacted you sooner.  I'm very sure that a refund can still be issued.  I purchased this with a debit card and I worked for a credit card company, credits can be processed at any time or you can send me a check.  I can provide copies of bank statement if needed.  This voucher was very falsely advertised and your company should be standing behind it if you are going to agree to sell it.  I have only received contradictory answers from ****** ******* trying to cover up their mistakes and false advertising and I contacted you about this on the day that the voucher was due to expire.  I will also note that ****** ******* extended the voucher until 6/30/13 but no inventory was added, in fact Maine, NH and Massachusetts were removed from the list.  If you had followed up on the email that I sent you yourselves instead of just passing it off to ****** ******* you would have known this.  I contacted your company in response to my complaint 2 more times following my initial complaint.  You I did indeed contact you before the voucher expired.


Regards,

***** *******








8/17/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made a purchase through dealchicken.com and of course my credit card was charged and I have never received my item. I emailed them multiple times and received avoidant responses.

Desired Settlement: I want my money refunded immediately.

Business Response: Hi ******,


******** shipped your product which you can track by going to USPS.com. The tracking number is **********************. You should have the product this week.

Please follow back up with us if you do not receive the product this week.

Thanks!

8/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 deals on Deal Chicken for $99.00 each for a total of $198.00 on November 8, 2012 for house cleaning for a company called *** *** ********. I gave one to my daughter and had one for myself. We both contacted the company to make an appointment and left voice mails. A week later we called again due to no response from them and left another message, once again we did not get a call back. As I wanted the cleaning done I continued to call for 3 months to no avail. I then got on Deal chickens web site, went through the complaint and refund process and sent in a compliant asking for a refund. I did not hear anything back for a 2 weeks so I sent another one. Now I am not getting replies from Deal Chicken either. I finally found a number to call them and did so. I told them about my frustration not getting phone calls returned from *** *** and that each time I called them there was a different message stating they would call back. I asked to speak with a supervisor or manager and was told they did not have one and that there were some at different sites around the country. I asked to have my name sent to them for a call back, I was assured that they would be calling within 48 hrs. A couple of weeks later, with no call back from Deal Chicken, I called them again. Explaining my situation again, even though it was in my file notes, and again asked for a call back. Both time telling me the credit had not been issued as a credit reversal on my credit card account. I again waited a few weeks for a call and did not get one. I went thru the process for the 3rd time, again being assured that I would get a callback, this time I was told that would be from ****. I was also told that the person who handled the disputes was no longer with the company and they were backlogged. Again no call back. Two weeks ago I noticed a $198.00 credit on my Deal Chicken account. I called and was told I could not get a cash refund because the credit was now on my account. I CANNOT SPEND THAT MUCH MONEY ON THEIR PRODUCTS, or in the 3 months that they have as an expiration dates seen below, nor do I want to any longer do business with Deal Chicken. My first call to Deal Chicken I was advised I had 2 weeks to ask for a refund, i stated I would not have known in 2 weeks that it was not going to work out, one because of the holidays so I did not get worried until Feb 1, 2013 and two I was giving them time since it was a coupon order and I thought that they would be busy with all that were sold, at that point giving them the benefit of the doubt, they agreed and set up the first request for a refund to my debit card

Desired Settlement: I want the credit removed from my Deal Chicken account and applied as a credit adjustment made to my credit card # on file at this time. I had to seek the housecleaning elsewhere because it was never done by *** ***, I want my money back to cover that cost which was more money straight up. Up until this point I had been a loyal customer to Deal Chicken, no longer. I am not spending any more money with them. I am not taking a chances on this happening again, nor should I have to. I have included you in the email I am sending to them. The call I made on July 8th, I informed them that I would be making a complaint regarding this matter. This is unacceptable business behavior. Again I did everything I could to have this resolved clear back in February early March. Thank you and I look forward to your assistance getting this matter resolved. Below is the response I received from *****. So I was able to obtain an answer very quickly. Unfortunately, because you have already received the credits we are not able to issue a cash refund. I explained everything to Finance and our operating system just will not allow it. As much as I hate to say this you may need to dispute this with your credit card company. We will comply to any questions that they have in order to make that process has smooth as possible for you however, again there is nothing DealChicken is able to do at this point. ***** ******** Consumer Loyalty Supervisor Sincerely, ****** *****

Business Response: Hi ******,


Unfortunately I'm just going to be repeating what it sounds like other reps have told you already about this situation, which is that our system will not let us reverse a refund of any kind. Once it's been issued as refunded, no matter the way it was refunded, our accounting system sees it as a debit and there's no way to issue the refund again or anything.  I wish I had another solution because I know you've been communicating with our team for a long time and trying to get another solution. Were you able to dispute the charge with your credit card, as I see ***** recommended? That bypasses our system as it is just bank to bank and is the only way the system allows a "double" refund, which is why she suggested it. 

I know this isn't the solution you were looking for, but hopefully it clarified that we're not just telling you something because we don't want to help, if we could reverse this and process it again we would have done that weeks ago for you, but that we're stuck with our current system. 

7/30/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal from dealchicken.com 3/26/13 for a manicure/pedicure from ******* *****. I attempted for 3 days to reach the salon to schedule - they did not answer phone, emails. Finally, I got a response from email where the owner of salon wanted my dealchicken voucher number before she would even schedule me. Since it all seemed very unprofessional (and shady) I emailed dealchicken and requested refund. SInce i was in the time frame for the refund, they said they would refund my money. I waited over a month, then contacted them. There was never a credit back to my bank account. My bank ** **** verified this. I sent an email to dealchicken in May asking about the refund. Their agent (***** ******.) stated it was refunded, that they had a confirmation number. I called my bank again, plus reviewed my bank account from April - June, neither of us found a refund credit. I then emailed dealchicken AGAIN, their agent **** * simply stated "the money has been refunded please contact your bank". I even suggested that perhaps we should verify they have my credit card number correct, but never was any sort of assistance offered at all. My bank, ** ****, can verify that this money was never received. I offered my bank phone number when I sent the emails to this merchant. I also advised that the merchant, whom I purchased the deal for, has numerous complaints for not scheduling appointments or being unavailable after she collects the voucher. The merchant had a message on her answering machine stating she did not allow messages on her phone, that you had to text or contact her through email. I have done numerous purchases with other daily deal sites with no issues. I just want my $25 returned as I was well within their refund time frame AND I never received any service for my money.

Desired Settlement: I want a refund of my $25. If they are unable to process this through my credit card (I now have a new card that is not the same I used with the original purchase) I would like a check sent to me in 10 days or less. I have been beyond patient and i feel their customer service was not acceptable on this matter.

Business Response: Hi *******,


I'm sorry that this has been your experience. This is not an issue I've ever experienced before, but let me show you what the refund looks like from our end: 
************************************

if you click on that link, you'll see a screen shot where I approved the refund back in April. Sometimes if customers have gotten a new credit/debit card number since their purchase it can take a little longer for their bank to find their account, or they send the money back to us if they can't find it. But that always happens within 30 days and our system updates when that happens, which if you see in that screen shot it's still showing as 100% refunded on our end. That said, the reason **** didn't want to review your CC info is that we don't have any visibility into credit cards on our end and reading off CC information over the phone is something you have to be bonded for, which we are not.

I emailed our accounting team to confirm that they have not gotten the money returned to us from this refund, and they confirmed that they have not. We cannot "double" process a refund, meaning that since our system is showing that this was already refunded it won't let us do an additional refund on top of it as everything on our end looks like it's been processed.

Again, I've never heard of this before. I know you said you're working with your bank, if you're just working with the teller/branch manager, it might be better to call them and talk to the people on the back end as they might have more insight into pending or failed transactions. Or see if they can help you dispute the charge, because I'm not sure if that would work but it might. But again on our side there's no way for us to push through another refund, which I'm very sorry about. Hopefully this clarifies a little bit more into why and what it is that we're seeing.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:
The attached screenshot the business sent, the link did not work.  That is probably because it is an internal intranet system, which those of us on the outside would not be able to access.  Therefore, I could not see anything you stated in your response.
If you will give me the exact date you sent the refund and the credit card number (last 4 is all my bank needs), I will have my bank either dispute the charge and take their advice on where to go from there.  The branch manager is the one who reviewed two months of transactions on my account (** ****) and there was never a refund from your company.  My bank has stated they would be more than willing to discuss this with you on my behalf, as the error is not on their end.  I have had credits issued to my account and cards multiple times with no issue.  My banks phone number is **************

Regards,

******* *******








Business Response: Hi *******,


You can view that information yourself. If you log on to DealChicken.com and sign in, then on the upper right-hand side hover over "Your Account" and go down to "Your Deals".  There you'll see the refund information for $25 for the manicure/pedicure.

Like I mentioned before, we don't have credit card information so I cannot provide you the last four digits.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I have went back to my bank, ** ****, and they have never recieved any credit to my account.  They reviewed 3 months of transactions.  I have received other refunds with no issues.  The bank advised me that the credit could not have been processed or it would have hit my account at this time.  I have offered the business my banks phone number, who would verify this info with the merchant.  I just want my money back for services I never received and was well within time frame requesting a refund.

 Complaint: *******

I am rejecting this response because:


Regards,

******* *******








Business Response: Hi *******,


I've attached screen shots to this reply showing you that the refund was processed on our end and that it has not come back to us as it is still in the "processed" status. If the refund doesn't go through the status changes to "rejected" which you can see it is clearly not.

I am not able to see the account that you used, is there any chance you used a different bank/credit card account on your DealChicken account? Unfortunately we cannot do anything else here as again the refund shows successful on our end. 

7/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have contacted Dealchicken about a vacation i purchased on thier website. I enterted a agreement to purchase a vacation with Dealchicken/**********. I have fullfilled my part of the agreement and sent in my deposits in and been waiting for over 9 monthes with no response. I sent $85 in to secure the vacation package.I have not recieved any responses from Dealchicken/**********. I want my money and I want it now .

Desired Settlement: I just want my money back

Business Response: Hi ****,

 
We have refunded you the money that you paid for us, we processed this back in March. Here's a screenshot showing this: *********************************
 
Have you emailed dealchicken**************** and asked ********** for the money you paid them? We're not able to refund you any money that you paid to another company but let me know if you're not seeing the refund that we gave you for $59 back in March?

7/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: 1. I purchased 4 Iphone cords and they were supposed to be for Iphone - yet when they were plugged in they were not compatible - therefore zero use. 2. I purchased a 2 night stay for 2 adults at ***** ******* Chicago and I have faxed in - per their instructions- request for reservation three times without a reply. This started back in June since I wanted to stay in August, 2013, which expires in September, 2013. Failure to reply is failure to stay, therefore useless.

Desired Settlement: refund for the iphone cords in the amount of $20.00 and a self addressed stamped mailer to return them. either a reservation or refund for the hotel. It's under voucher number ********

Business Response: Hi ******,

 
I am struggling to find your account, the email address you provided shows a purchase for tickets to the creation museum but I can't find any other account for you. 
 
Can you email ******************************* or call us at ###-###-#### and we can take care of these issues for you? It'll be a faster response time.
 
Thank you,
 
********

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:


Regards,

****** ****




****************   I have claims in locally with ******* ****** whom never bitgered to reply



Business Response: Ok, I have processed these refunds for you. Unfortunately both of these are older than 6 months and refunds older than 6 months our bank sometimes will not process. If you do not see a refund within the next 30 days for these, the best advice I can give you is to dispute the charges with your credit card company. It's an issue with our system that we're trying to fix (by switching banks) but for now this is a problem.

 
We do have a centralized call center, no more local reps, so if you do want to reach out and get an update on your refunds please feel free to call us at ###-###-#### or email at *******************************.
 
Thanks!

7/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased an item from Dealchicken, it was supposed to be $39.95 with the coupon code I used, it went through for that cost, and my credit card was initially charged for that cost. Later, they charged me an extra $5, the cost without the coupon code, which I never authorized. The company admitted the error, but is only willing to give me a credit to their business, as opposed to a refund for the amount the overcharged me. This is the second time they overcharged me for a purchase, out of two purchases from them, so I do not want a credit to their business, as I will not be buying from them again.

Desired Settlement: I want the $5 difference credited back to my credit card, not a store credit. I would also like the record on the BBB website that this company overcharges customers without their permission.

Business Response: Here are the facts, as they have already been explained to **. *******:


1.) Our promo codes for $5 are for first time buyers only. His first purchase with DealChicken was on 2/27, so that is why the $5 did not apply when he made a second purchase on 5/4. Here's where it says on all of our promo codes that this is for first time buyers: ********************************

2.) We offered the customer a $5 credit on his next purchase since he did not read/understand the stipulations on the promo code, which we did not have to do.

3.) As was explained, we cannot do a partial refund of any purchase, so it's all or nothing. But because **. ******* has already redeemed this product and it's already been shipped to him, no refunds will be allowed on this purchase.

We have nothing else to offer this customer, but we do not charge customer's without their consent or for more money then we promote the deal for. If you ever get a promo code for a business as a customer, please be sure to read the fine print.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

The promo code was accepted when I made my purchase, then you upped the charged, thus charging me more than I authorized.  I do not understand how it is not possible for you to refund the $5 that you charged me without my authorization.  A $5 credit to your business is unacceptable, because I have no interest in doing business with you again.  I do not care if you send me a $5 in cash to my mailing address, but you charged me more than I authorized, and more than the amount said when I went to check out, so I demand the $5 refund.  You can't simply charge people more, after they place an order with you, without notifying them.

Regards,

***** *******








Business Response: I wish there was something else we could do here, the credit doesn't apply if it's not going to work and if that was happening, we'd have more examples of it. Which is why there's not a great way to solve this issue for him, which is unfortunate.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

You overcharged me by $5, please just refund my credit card $5 and this issue will be over.  You overcharged me twice, I do not want to do business with you again, so the $5 credit you offered me is not acceptable.  You have my credit card information and name, a $5 refund is all I'm asking for, so I'm paying the amount advertised for the product I purchased.

Regards,

***** *******








7/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The Merchant, Deal Chicken, sold a voucher to me for **** *****'s ****** *****. I am within the applicable promotional timeframe to redeem the voucher, but the **** ***** ****** group is unable to fulfill my request. I reached directly out to Deal Chicken informing them of the issue and they informed me that I was outside of the refund policy (30 days) and that I would have to work directly with the Merchant for any refund. At this point the merchant has responded to me, stated that any refund would need to come through Deal Chicken, since they are unable to fulfill the voucher. This feels very fraudulent and I thought that Deal Chicken was a reputable business so I didn’t think twice about buying the ****** deal. The 30-day refund policy does not take into account the fact that the promotion is valid for a year and that the merchant may not honor it afetr the 30 days, even though it is still a current voucher, that I am unable to use. **** ***** is saying to go to Deal Chicken and Deal Chicken is saying to go through **** *****, while I am sitting here with an active voucher I am unable to use, having spent $189. Please let me know if you need any other information. My number is ###-###-#### and my email is *******************. Thanks, ***** ********

Desired Settlement: The only way to recolve this would be for a full refund of the $189. I also think that Deal Chicken is acting fraudulently by having a 30-day return policy, but having items that are active/valid for over 1 year. Unless you try and book to travel within 30-days, which is not required based on their voucher they sold, we will never be able to return a voucher if thereis an issue. The other issue is taht they work with company's like **** *****'s ****** ***** which do not honor the vouchers, which are sold through Deal Chicken.

Business Response: Hi *****,

 
I'm very sorry about your experience. I have issued a refund for you in the amount of $189 which you can expect to see in the next 3-5 business days.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I have received my full refund, and while I am disappointed it took me coming to the BBB to get this resolved, I do appreciate the quick resolution.

Regards,

***** ********

7/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a discounted service through this online "deal" website, Deal Chicken. The purchase was for hair salon services that I wished to have done before a vacation. I attempted to contact the salon repeatedly and left three different messages for a return call. I never received any response at all from this salon. I contacted Deal Chicken to report this and to request a refund of the $40. I had paid for the "deal". The stated policy on their website is that refunds are available up to 14 days following purchase. I made my request after five days. Their response was that they need time to contact the merchant to attempt to resolve the issue. In the meantime, I left for vacation without receiving the desired services. Upon my return, I received an email stating the merchant wished to make it right and that I should contact the salon to schedule. I did attempt to contact the salon again and again was unable to reach anyone. I received an email from the salon asking me to provide them with my phone number so they could call me. I replied with my phone number and now that it is 14 days later, I have yet to hear anything. Deal Chicken refuses to refund the money now because the merchant wanted to resolve and too much time has passed.

Desired Settlement: I just want Deal Chicken to honor their policy for refunds and I'd really like to see them stop promoting the salon, ********* ***** ** *** ****** ********.

Business Response: This has already been refunded.

7/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought 2 vouchers from dealchicken.com. When going for my appointment with the dealchicken.com voucher the business was out of business. I called dealchicken.com and of course no one was there to answer phone calls for business hours in the western states. They close at 2 p.m PST. The next day early I spoke to ***** with dealchicken.com explained the situation. I advised ***** the business was no longer operating and asked for a refund. I advised her that the credit card (debit card) had been compromised by a business and could not receive refunds She tried to tell me the card could accept a refund. (***** promised to call me back that day with a reference number for a refund! ***** never bothered to call me back.) I called ***** bank (my account holder) and they assured me that the old compromised card COULD NOT receive refunds. That I should provide the business with the new card information. (Which I had tried to do with ***** during our phone conversation.) I emailed dealchicken.com my new and correct credit card information. From day one I informed them the card number they had was no longer valid!! Then the next day I get an email that the refund was issued to the old card number. I called dealchicken.com and received terrible customer service from a representative (******) and a manager named *******, they could not understand why I was upset!! I think dealchicken.com is trying to stall sending me my refund, collecting interest on my money. They are very nice when you are giving them money for vouchers. But when the business is no longer operating, the attitude and the refund process is a joke!! Dealchicken.com takes your money right away out of you account... but try getting them to put your money back into your account especially when giving them all the correct information from DAY ONE!

Desired Settlement: Refund should be credited to the correct account with-in 24 hours!!!

Business Response: Hi *****,


I'm sorry that this was your experience. We're not trying to keep your money, as you can see in this screen shot we have already refunded your money: **********************************

I followed up with our bank, which is **** ** *******, and they said that since you still have an account at ***** one of three things is going to happen:

1) They may apply the credit to an outstanding balance on your previous account
2) They may issue you a paper check which is sent directly to you
3) The credit will be sent back to us

Unfortunately we have to wait around 30 days before we'll know which of these options will happen. Usually the receiving bank gets the funds to their customer, which is why we still process refunds the same way even if accounts have been closed, it's usually faster than if our accounting team has to issue the check. 

Hopefully that clarifies a little more about what happened here. Thank you!

6/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a deal from this company and I'm having a hard time redeeming the deal. I followed the instructions but for some reason they never contacted me to complete the process to redeem my voucher. I contacted dealchicken directly to get assistance but they couldn't get a hold of the company and couldn't even locate a good working telephone number for *****************. One of the dealchicken rep instructed me to email ***************** again and send her a copy but I never heard back from her. One of the rep stated that she couldn't get a hold of ******* so she will just refund my money. I told her that I'm not looking for a refund because I need the deal for a reason. I planned a trip to Lake Tahoe w/ my kids already and my vacation is already approved in July. Deal is for 3 day, 2 night vacation to Lake Tahoe voucher *************

Desired Settlement: I would like to request dealchicken to replace my deal by providing 3 day, 2 night hotel/vacation to Lake Tahoe if they're not able to help me redeem my voucher from fun time travel shop. I'm a single mom of 3 and I look for deals like this to be able to take my kids to places because I can't afford to pay full price. Just like what I mentioned above I already planned our trip in July 4,5,6. I'm not looking for refund at all. I really need this deal.

Business Response: Unfortunately businesses sometimes go out of business which it looks like we found out is what happened with *** **** ****** just a few weeks ago. We have processed a full refund plus $5 DealChicken credit to this customers because of the inconvenience.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:


From: *********************
Date: Wed, May 29, 2013 at 1:15 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
To: "info@mybbb.org" <info@mybbb.org>


Per report dealchicken is stating that ************* closed their business weeks ago.  I don't understand why they're saying this now while I contacted them back in Feb to try to redeem my deal but all they could tell was they can't find a contact number for them, which doesn't make sense because they advertised for that company and they shld have a contact number for companies that they're advertising for.  I hope you can help me have deal chicken provide a replacement for my deal.  Pls advice what should I do next to make this happen.   Again I'm NOT seeking for refund.   Thank you very much for your time.   



Regards,

***** ********








Business Response: Hi *****,


We're following our terms of service as far as what we do when a business goes out of business, which is to refund the money. We do not have any other deals currently for a trip to Tahoe so we aren't able to switch your promotion to another deal at this time as there aren't any other options available. I'm very sorry, but hopefully with the refund you're able to take that money and use it towards your trip.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:


---------- Forwarded message ----------
From: <*******************>
Date: Wed, Jun 5, 2013 at 1:53 AM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
To: "info@mybbb.org" <info@mybbb.org>


I saw a deal right now for 3day, 2 night sizzling summer getaway, it's the closest deal that your company can replace my deal. I understand it's more  than what I paid for but again this is the only one that is also 3 day 2 night deal at this time.  For all the inconvenience and time that I had to put on this issue I'm hoping that you will consider what I'm asking for. Thank you!  


Regards,

***** ********








Business Response: Hi *****,


We cannot guarantee that this deal or the hotels it's with will have availability in Tahoe for when you have already taken time off to go, so that is a very risky resolution that will likely still result in you not being able to get your hotel reservations complete in time. Also, a lot of these hotels want our customers to give them reservation dates that are longer than 30 days out, so if we're getting close to the 30 day mark this also might not be a great solution. If you really want to try this deal, I will put $64 in DealChicken credits in your account (the difference between $99 and $35) and you can buy the deal for the same price as the other, and try to get your stay booked. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

From: <*******************>
Date: Thu, Jun 6, 2013 at 12:52 AM


Ok when will I see the credit?  Can u apply it ASAP so I can purchase the deal?  Thanks.  



Regards,

***** ********

6/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I submitted a previous complaint, I never received a satisfactory response from the business. I am also yet to receive the product I ordered.

Desired Settlement: $5 refund that they overcharged me.

Business Response: This merchant emailed ***** today letting him know he should expect to receive the product tomorrow. Hopefully it arrives then, otherwise we can always help him receive his product by reaching out to the merchant on his behalf.

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

This still does not solve the problem that the company overcharged me $5 and refuses to give me a refund.

The first time I made a purchase from the company, I used a promo code and they overcharged me, then refunded the entire amount, and gave me a promo code to use for my next purchase.  On that next purchase (the one I'm disputing now), I used that promo code, when I checked out, it was applied, however, when the charge hit my credit card, it was $5 more than I authorized.  They said I could only use a promo code on my first purchase, even though they gave me one to use on the second.  I would have ordered elsewhere for cheaper, if I was unable to use the code provided.  They offered me a $5 credit, which I do not want, because I am not going to order from the company again.  I have twice tried to order from them and twice they overcharged me.  So, a $5 credit is not acceptable to me, I demand a $5 refund be issued to my credit card.  I simply do not understand why it is so difficult for the company to refund me $5, when they overcharged me.


Regards,

***** *******








Business Response: There is nothing further we can do for this customer as we have shown multiple times why the $5 did not work. If this was an issue, more customers would be complaining to us and the BBB that their credits weren't applying, but that is simply not the case. Which is also why we don't have a way to fix this issue, as it appears to be a user error since it can not be replicated. Luckily ***** did get his product and was able to save over 50% using a DealChicken voucher.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

I'm unclear why you are not understanding the overall issue here.


I placed my first order, and I was overcharged, your website accepted the promo code, however, when I checked my credit card statement, you billed me the full price.  I spoke with customer service then, they cancelled that order, and gave me a promo code to use for my next order (which would then become my first purchase from you, since you had to cancel my initial purchase, because you overcharged me).  I used that promo code your company provided on the order we're talking about now, your website accepted my promo code, however, I was charged full price, once the charge posted to my credit card.  If you have the ability to charge my credit card, you have the ability to refund me the $5 you overcharged me an owe me.  You overcharged me without my permission and I will not drop this issue until you refund me.  The fact that I saved 50% on the product does not matter to me, the fact that you overcharged me without my permission is illegal and a poor business practice.  As I said, I will not drop this until you refund me.  I do not want a credit to your company because I refuse to do business with you again.  If you simply refund me the $5 you overcharged me, you will not hear from me again, if you do not do that, you will continue to hear from me.

Regards,

***** *******








Business Response: ***** this is the last time I'm explaining this, and you can continue to harass us but we will no longer respond.


Even though you had gotten a refund on your first purchase, the system and promo codes are not smart enough to know that, they just see that you already had purchased something and so on your next purchase when you tried to use the promo code you got the attached message on your screen. If you didn't notice it and completed your purchase, that's why you were charged the full amount.

Because of the user error, we offered you $5 credit that would have applied automatically to your next purchase, no promo code needed and is a lot easier to use. According to our terms and conditions, that was not something we had to do. I've also explained that we cannot give partial refunds on products, nor can we give refunds on deals that have already been redeemed.

Again, this is our final response on this issue.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

The simple fact that you are refusing to communicate with me and the BBB as well as accusing me of harassing you proves you provide poor customer service and are not a trustworthy company.  I'm not harassing you, I'm demanding a refund after you fraudulently charged my credit card.


I contacted my bank and filed a claim with them, they will be demanding the refund.

If you refuse to work with them, I will contact my attorney and we can meet in small claims court.  With that, you would then incur my legal fees, travel fees, and the court costs associated with the case, that I will win, because I have proof you overcharged me.

I will also use my powerful and long-standing presence on social media and the internet to make sure other people do not fall victim to your company.

Regards,

***** *******








5/27/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have not been receiving their Rewards Magazine. Their customer service is rude and will not insure that I receive this magazine. They have it printed and mailed. They should make the effort to see that I receive it. There is nothing I can do with the **********, **** Post Office, they never pay attention to any problems. One former ********** Postmaster had said it is the worst post office in the state of ****.

Desired Settlement: Insure that I receive Rewards Magazine in the mail.

Business Response:

We are happy to hear that *** **** would like to receive our Rewards Magazine.  Unfortunately, we are not able to add one specific address to our mailing list.  Rewards Magazine is a saturation mailer.  We select specific postal routes within zip codes and mail to every address within those routes. Also, we do not mail to specific individuals but rather to an Occupant list, e.g. we mail to an address not an addressee.

*** **** can take advantage of our advertisers' offers by logging on to DoubleTakeOffers.com. There he can find the current local Rewards Magazine posted as well as offers from other areas that might be of interest to him.  Thank you for allowing us the opportunity to respond to this request.

 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  They say "Rewards Magazine is a saturation mailer. We select specific postal routes within zip codes and mail to every address within those routes." My postal route *****  is a specific postal route within zip code ***** to which they mail. They are mailing to every address except mine in an area they cover.  Again, they do not want to really look into this to seeewhat the problemm is, or ensure I receive these as everyone else is in my carrrier route and zip code. Apparently they have not even bothered to check to see if may area is covered. My specific postal route is covered within my zip code, everyone except my address.


Regards,

****** ****








Business Response:

*** **** has an in depth understanding of how mail works.  Most readers do not.  I apologize for my generic response.

Many of our  magazines mail with a DAL card (detached address label).  The address is placed on a postcard that is to accompany the magazine for delivery.  We are diligent in following the rules outlined by the USPS' Domestic Mailing Manual.  We began seeing changes when the mail starting going through automation.  The postal service is separating the DAL and sorting it with First Class Mail.  Even though the skids, bundles, and individual magazines are marked with zip code and postal route, we find the many post offices do not deliver the magazines as intended.  They do not monitor when the DAL card is returned to the DDU trayed with First Class Mail and instead deliver the magazines in a fashion that we can only refer to as random delivery.  We believe this is happening in Miamisburg. 

We have complained to our BSN.  We have put postal watches on addresses to assure delivery.  We call local post offices prior and once delivery is in process.  Addresses such as the one provided still often do not receive a magazine when a DAL card is part of the package. 

We have used every method available to us from the USPS to assure proper delivery.  We will continue to be diligent in our efforts of obtaining the proper outcome.  I am very sorry that this continues to happen to *** ****.  He was correct in addressing it with his local post office.  That's where this problem lies.

 

5/7/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a travel voucher for an eight-day/seven-night resort get-away on April 19, 2012 with a three year period for redemption. I was charged $99 for this certificate. In February of this year, I began the attempts at redeeming this voucher for a get-away in June of this year, actually for my honeymoon. I have been tossed around different websites such as ******************, ***************, in addition to the root website of dealchicken.com. You cannot reach a human at the customer service line. You have to leave a voicemail. I have called the National Travel/Golf Director, ***** *****, who has a FULL voicemail box. I have called ************* ******* Area Director ******** ***** who referred me back to the 800# saying he couldn't help me. I have called ******* ******* Area Director ***** ************ who I spoke to once and he said to give him a couple of days to work on it. That was nearly a month ago. The rest of the time I reach voicemail. I thought this was a great deal but it is a rip-off and now I am out that money. I receive e-mails that says "fax the reservation form and someone will contact you" which I did and no one contacted me. Send the serial number, send the voucher number, all of which I did and absolutely no one contacts me. I'm afraid that I'm probably not the only one that has happened to either.

Desired Settlement: At this point, I don't trust this merchant anymore and the parent company, ******* *****, needs to know that Deal Chicken is ripping people off by selling phony travel vouchers that you can't redeem yet they charge your credit card anyway!!

Business Response: We have provided this customer with a refund on 3/20, here is the proof:


Title:
Deal Id:
Deal Amount:
Business:
Vendor Number:
Expiry Date:
Deal Category:
Book By Date:
8-day/7-night resort getaway for 2 at 3,500 resorts worldwide
*****
$99.00
********* **
******  
4/25/2015
Travel
4/24/2015

Order Information:

Username:
Cardholder Name:
Token #:
Credit card #:
Order Date:
Order Number:
Order Amount:
Discount:
DC Credit Amount:
Charge Amount:
Certificate(s):
******************
******* ******
**********************
N/A
4/18/2012
******
$99.00
$0.00
$0.00
$99.00
************** 

Refunds Associated With This Order:

Refund ID Status Notes Refund Amount Certificates Affected
***** processed Requested 3/15/2013 4:56:01 PM by ************************
Comments: Has tried to book vacation since last April & hasn't gotten a response
Approved 3/20/2013 8:30:53 AM by **********************
Comments: Approved By **********************
Processed 3/20/2013 4:36:00 PM by ***********************
Reference Number: **********************

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

This is not proof at all!!  For one, it doesn't state when a check was issued.  Two, it doesn't state a credit card number to which it was refunded.  I used a credit card to purchase this voucher as well.  It states "token number" which I have no idea what that means.  It states that my "voucher" was refunded on March 20th.  What does that mean?  That means nothing.  As of today, April 4th, I have no paper check and this money has NOT been credited back to my card.  Therefore, this matter is still open as I do NOT have the money I paid for this back in my pocket.  I still contend that this business is conducting fraudulent transactions and selling vacations at deep discounts in which you are unable to book the vacation and this business just KEEPS your money!!

Regards,

******* ******








Business Response: ******* reached out to me last week and let me know that the funds did finally appear back to his account. His bank had placed a 30 day hold on the funds before finally depositing them back into this account, and I am happy that this was finally resolved for him.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

However, I am not satisfied with the situation that got me here in the first place.  The bottom line still remains that I purchased a travel voucher off the website that I was never able to use.  No one ever responded to e-mails and, when I was successful in reaching a human, all I was told is to "give it time and [I] would work on it and get back to you".  This never happened.  I was planning to use this for my honeymoon and I'm extremely disappointed that a website that sells a product makes it virtually IMPOSSIBLE to redeem it.  Then, it takes nearly three months to even get your money back.  This is utterly unacceptable and, even though I received my money back (finally), it should still be investigated by the BBB.

Regards,

******* ******

5/4/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i placed an order on line, their system was not working correctly as my order ws not showing as placed, so in trying to get the order to take i kept hitting the submit button. well low and behold I placed the order for my product 15 times. I called immediately after becoming aware of the situation, I did not receive a phone call back after leaving a message. So I called and got a hold of *****, she said I would receive credit for the over charges to my account. I recived many emails stating the refund was approved and would be credited to my account. After one of the charges was credited to my acccount, i became worried and emailed ***** and was told that it would take up to 2 business weeks to get my refunds. Well after 2 weeks I called and emailed and ******** let me know that it would take awhile for my refunds. since then ******** has either quite or has decided to stop returning my calls and or emails. So I have been calling and emailing the DealChicken headquarters. No response to my emails or phone calls. at this point they still owe me 260.00 and I would really like my money back. I also spoke with another person and I unfortunatley forgot her name, but she told me they had credited my acount on 3/4, I told her yes they did but only for 20.00 and not the entire balance, she said she would check into this and return my call, well you guessed it. I have not heard back from her. I called again today to the headquarters, and the Gentleman (**** was his name I beleive) said he would take my name and number and some one would contact me within 10 minutes, well that was 5 hours ago, and guess what? no call...

Desired Settlement: I would like to have my entire purchase amount refunded. At the time of the order, I had asked that we keep one of the charges open so that I could receive the product that I had ordered. After this fisaco, I would just like all of the transactions credited to my account

Business Response: Hi,


This is a screen shot showing that we have processed all of ******s refunds: *********************************

I'm not sure what else we can do for her, but I have sent her another attachment showing the refunds have all been processed.

Consumer Response: From: **************************
Date: Thu, Apr 11, 2013 at 10:25 AM
Subject: RE: ******* ******* *** ** ******* You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********
To: info@mybbb.org


Thank you for the update.

However, they are providing you incorrect information.

They have given me 2, separate $20.00 credits and they still owe me 13 more $20.00 credits.

They keep saying they have “processed” the credits, yes they have processed them on their side,  however, they have not credited my account for the money that is due to me.

Thank you

 

 

***** ***** **** ************* **** **** ******** ****** ************ ************************ **************** ************ **********************************

Business Response: I have verified with Accounting that *****'s bank did reject the refunds initially but when we sent them back through they went successfully. They were sent back through on April 15th, and I have emailed ***** to make sure that she has seen all of these funds back into her account finally. This was just flagged because it was so many refunds trying to process at the same time.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** *****

4/19/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: In Sept 2012 I purchased 5 Lanyards for Christmas gifts. I received the certificates and requested the lanyards. I did not recieve my lanyards by Christmas. After Christmas I called Deal Chicken. The representative apologized and said he needed to review further and call my the next day. I agreed to speaking to them the next day. I never heard back from anyone from Deal Chicken. In early March I contacted Deal Chicken via their help website asking for a refund for the 5 lanyards. I was contacted 9 days later and was told she would give me a Deal Chicken credit to make another purchase. I replied and asked for a refund to my credit card not a deal chicken refund because I no longer want to use Deal Chicken. She said I have 5 years to use the credit. I asked to be transferred to a manager. Again I have not heard from Deal Chicken for 11 days. I do not want to use this company and just want all my money back.

Desired Settlement: Give me a full refund for all purchases made and not yet redeem. I do not want anything to do with them anymore.

Business Response: Hi,


After we've issued a credit in the form of Deal Chicken bucks it's set as that. I have asked our accounting team to mail her a check for $24 to cover the cost of the voucher.

4/19/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We signed up with Deal Chicken solely to purchase a $49 carpet cleaning. The service provider failed to show twice and never provided services. We purchased a cleaning from another company for $100. Deal Chicken refuses to process a refund despite their failure to perform. ******* ********, contacted through their customer support stated that their 'system' will not allow them to process a refund. They will only provide a credit for another purchase with them. This is not acceptable, we will not order other services through Deal Chicken. Our account is under ***************** so they can research.

Desired Settlement: Deal Chicken should refund the $49 to our credit card.

Business Response: We're mailing a check for $49 to ***** and have sent an email to them letting them know.

4/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal and the merchant did not honor the deal because "the manager has to be on site to honor the deal", according to the staff at the restaurant. This is not listed anywhere on the voucher and was not told to me by the merchant until after we ate our meals. I wasted money and tried to deal with the merchant directly to settle my issues. I filled out the dealchicken customer service form so a representative could get back to you and provide me with a refund for my purchases. It had been less than 14 days since I purchased the deal, so DealChicken should have provided a refund. I followed their policy. I contacted them via the contact form, email, and telephone. I still have not had any response or refund.

Desired Settlement: Please refund my ********** for the $40 I spent on the deals for 50% off sandwiches and more from ******** **********. *************** *************** *************** *************** Thank you

Business Response: We processed a refund for her and let her know on April 1.

4/12/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Several months ago we purchased a deal voucher from Dealchicken. We used the voucher to place an order with ***** *********. When ***** ********* did not honor their end of the purchase we tried to contact them with no luck. We then returned to Dealchicken asking for their assistance in this matter. Dealchicken continually exchanged emails with me regarding their correspondence with ***** however the issue was never resolved and upon asking for a direct contact for this company Dealchicken refused. We not only paid for and did not receive the merchandise but Dealchicken would only continually respond to our emails with "Issue Closed" responses. Upon speaking to a local sales person for Dealchicken they asked that we do try their services again that this was a rare situation and they would do their best to regain our business. We then purchased a voucher for an item offered through another Dealchicken vendor. This was with ************. The item listed was priced at $15. We went to the ************ website to purchase the item displayed on the Dealchicken website with our already purchased voucher. When placing that exact item pictured into our cart and proceeding to check out the amount owed for the item on the Dealchicken site was $59.00 rather than $15.00. We then contacted ************ and they advised us to contact Dealchicken with this being their error. We have now spent over 1 week trying to contact Dealchicken via phone and email. We have never been able to speak to anyone via phone with Dealchicken therefore we contacted *******, the parent company of Dealchicken. When speaking to ******* we were told that they would contact Dealchicken and have someone respond immediately. After 4 conversations with ******* at ******* and no call from Dealchicken to resolve our issues we have contact the BBB. We have been billed by Dealchicken for items that were not the items listed on their site and also for items we never received.

Desired Settlement: We would like either a credit with a worthy vendor, our already purchased and paid for items or the delivery of the items presented in photographs on the Dealchicken website for the cost promised by Dealchicken. The two items purchased from ***** ******** were never received with a total loss of approximately $20. The ************ items were three gift baskets which were not priced at the Dealchicken advertised price. Instead of three gift baskets for $45, the pictured gift baskets totalled $179 for three.

Business Response: We've processed a refund for **** and emailed her to let her know.

Consumer Response:

We did receive the refund for the ************ deal purchased through dealchicken.  We still have not received the merchandise or a refund from the deal voucher purchased from Dealchicken for our ***** ********* order.  This item was purchased in January, 2013.  We have been in email contact with **** from Dealchicken many times, and he has informed us that he has been in touch with ***** ********* regarding our merchandise and has been told himself that the items were backordered.  It is now four months later and no merchandise and no refund.

**** *****

 

 

4/12/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: We ordered a two night hotel stay in ******* on 3/10/13. I researched the hotel and its reviews prior to making the purchase. The next day we called to book our dates. We called the number on our voucher for several days. We never got an answer on the phone. Not a person, not an authomated system. Nothing. After trying to call this number for several days we emailed Deal Chicken per their policy on complaints. They called us back several days later only to inform us that they would not refund our money since we did not file within 48 hours of purchase. We tried to resolve with the company that the voucher was for, but no one ever answered the phone. We then tried to resolve with Deal Chicken and the refused us our money.

Desired Settlement: I want our money back, a formal apology, and for deal chicken to honor their deals in the future. How can they stay in business if they do not provide the service/product that people are paying for??

Business Response: We processed a refund for this customer on 3/21. Here is the proof from our system:


eal Information:

Title:
Deal Id:
Deal Amount:
Business:
Vendor Number:
Expiry Date:
Deal Category:
Book By Date:
$59 for a 2-night stay in ******* plus $100 **** Dine Around
23453
$59.00
Trips Incentives
******
3/12/2014
Travel
3/12/2014

Order Information:

Username:
Cardholder Name:
Token #:
Credit card #:
Order Date:
Order Number:
Order Amount:
Discount:
DC Credit Amount:
Charge Amount:
Certificate(s):
****************
******* *****
**********************
N/A
3/10/2013
*******
$59.00
$0.00
$0.00
$59.00
*************** ********* ***** ********)

Refunds Associated With This Order:

Refund ID Status Notes Refund Amount Certificates Affected
49480 processed Requested 3/21/2013 2:05:54 PM by **************************
Comments: 
Approved 3/21/2013 5:34:26 PM by **********************
Comments: Approved By **********************
Processed 3/22/2013 10:25:33 AM by ***********************
Reference Number: **********************

4/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have not been able to get a response from anyone - I have tried emailing ****( see below ) and called number on the website as well as complaining, requesting refund on the site - again, no response.my orginal email to company contact- THESE VOUCHERS HAVE BEEN WORTHLESS. I HAVE NOT BEEN ABLE TO APPLY THEM TO ANY ORDERS. ALL I GET IS CAN NOT BE VALIDATED ON THE **** ******* ****. PLEASE ISSUE A 100% REFUND TO MY CREDIT CARD FOR BOTH VOUCHERS. I HAVE ALSO TRIED TO CALL IN THE VOUCHERS WITH A REPRESENTATIVE AND AM TOLD THERE AS WELL THAT THEY CAN NOT BE VALIDATED From: **** ****** Sent: Thursday, February 07, 2013 4:03 PMTo: *************** Subject: Request received: ************* Voucher Numbers ##- Please type your reply above this line -##Your request (#****) has been received and is being reviewed by our support staff.To add additional comments, reply to this email or click the link below:******************************************* **** ****** (DealChicken) Feb 07 14:03 (MST) Hello, Thank you for contacting DealChicken.com. I have looked up your two voucher numbers for ************* and they both are valid. I have attached both of your vouchers to this email. If you follow the directions on the voucher you should be able to apply this to a purchase. Please make sure to enter this in the promotional box and not as a gift card since that is a different field and will not accept your code. If I can help you with anything else please feel free to contact us at anytime. Thank you**** - DealChicken.com Attachment(s)********************

Desired Settlement: Please file a report of fraud against this company - as they took my money and "sold" me vouchers that can not be used at merchant.******* **** ******************** ***** ****** ****** ******* ** ********** ***********************I saw this deal orginally on the o************ news channel - ********************************

Consumer Response:

I have asked, that I be refunded for the monies I have paid.   I have made complaint to company -requesting refund and to date have not been acknowledged.

Bottom line --- I would like you to help / aid me in getting that refund for the certificates purchased.

I would also like a complaint filed against the company for "selling" services that can not be provided.

Business Response: We have issued a refund for this customer, due to a backlog we did not see her initial email but I have replied to let her know to expect a refund shortly.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

***** I did dispute the charge with my credit card company and the next business day 4.8.13 I got an email from the company saying they are going to issue refund. - I do find the reply they gave you as untrue - without you helping to resolve this matter -- I do not think they would have ever issued refund or acknowledge my concerns. *****

THANK YOU !!

Regards,

***** **************

4/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: in january i signed a contract with deal chicken to run a deal promoting my business. As soon as they sign me up i had trouble getting a hold of my point of contact when i was trying to find out the date my deal was scheduled to run. when i finnally got a hold of them they told me they had no plans to run my deal anytime soon and to check back in a month. I waited and now i cannot find anyone and have summitted requests through their website but there is no phone number posted anywhere for me to get any answers.

Desired Settlement: i need to know if we can still do business with them

Business Response: I've forwarded this on to our sales team to reach out to this merchant.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******* *******

4/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 4 vouchers for admission to the ****** **** in *********** **. I did not realize when making the purchase that each voucher was valid for 2 admissions. I immediately made attempts to contact DealChicken.com for reimbursement for three of the four vouchers since the voucher clearly states on it "Cash refunds up to 14 days after date of purchase". I have called the number listed on the the voucher that states "Have questions or problems with your deal? Call DealChicken Customer Support at *************" I have called 3 times and each time I have called the message states that for a quicker response, and email should be sent to a specific email address. I have left a voicemail and I have sent 4 emails to the specified email address. It has been a week and a half of trying to contact someone and I have received no response whatsoever. It is impossible to reach anyone by phone regardless of when you call...the message leads you to believe that an operator will pick up; however, you are eventually redirected to the message to send an email or leave a voice message. At this time, I feel strongly that this site is not legit as their customer service does not exist.

Desired Settlement: I simply want a refund for 3 of the 4 vouchers as we did not use them and the voucher states that case refunds will be given if within 14 days of purchase. I have been trying since the day of purchase to contact anyone I could get a hold of but no one exists as a contact.

Business Response: We have issued her a refund for $26 and let her know that we've issued it.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  Thank you for your assistance with this issue, it is greatly appreciated.   The business contacted me yesterday evening to notify me of their intent. 

Regards,

******** *****

4/2/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a MP3 player on December 7, 2012, followed the procedure to order from them and waited at least 6 weeks before I contacted the company. I still do not have the MP3 player.

Desired Settlement: I would love to have the MP3 player, and I was going to use it with my workout sessions, but if they cannot produce the MP3 player, then I will accept a refund.

Business Response: We processed this refund on 3/28. Here is the proof:


Deal Information:

Title:
Deal Id:
Deal Amount:
Business:
Vendor Number:
Expiry Date:
Deal Category:
Book By Date:
Up to 63% off a 4GB or 8GB Super Shuffle MP3 player in your choice of 5 colors
*****
$12.99
Super Gadgets
******
2/3/2013
National
N/A

Order Information:

Username:
Cardholder Name:
Token #:
Credit card #:
Order Date:
Order Number:
Order Amount:
Discount:
DC Credit Amount:
Charge Amount:
Certificate(s):
**************************
****** ********
**********************
N/A
12/7/2012
*******
$12.99
$0.00
$0.00
$12.99
*************** (Merchant Code: ***********)

Refunds Associated With This Order:

Refund ID Status Notes Refund Amount Certificates Affected
***** processed Approved 3/28/2013 5:05:22 PM by **********************
Comments: Approved By **********************
Processed 3/28/2013 5:48:11 PM by ***********************
Reference Number: **********************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

****** ********

3/31/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Following the last mailing with Clipper in December 2012, we informed the Clipper local market representative (******* ******** that we would not be running in the edition mailing late January/early February. She then called our COO in late January indicating that she still had space available in two editions of the Clipper Magazine (one in *** County and one for ***** *****) and she was re-informed that we did not have an interest in running. We informed her that our decision not to run was based on (i) the mail date was indicated for the week of February 4th (which fell after the Super Bowl, the largest day of the entire year for pizza businesses such as ours) and (ii) less than expected response rates on the prior mailing. *** ******* informed our COO verbally that this edition was actually going to be mailed early and that it would, with 99% certainty, be in homes prior to the Super Bowl. Based on the information that it would be in-home prior to the Super Bowl, and solely on this information, we agreed to run in both editions. This verbal statement was supported by an email received from *** ******* on January 2, 2013 stating that "I have the back cover available for our first issue if the new year and thought of you because the magazine will be out by the Super Bowl weekend as it will be in the mail January 31 through February 4th." This further re-enforced our confidence that the issue would indeed by in homes for the Super Bowl and served as a written confirmation (in addition to the verbal statements) from an official at Clipper that the in-home date would be prior to Super Bowl. Contrary to what she wrote in an email and verbally stated would occur, the Clipper Magazines did not actually arrive in homes until the middle of the week following the Super Bowl. When the magazine arrived, we were surprised to find that we were the only pizza company in the magazine that ran a Super Bowl related ad in the issue (which, looked quite silly given it arrived after the Super Bowl). We believe *** ******* intentionality misled us to fill empty space in the Clipper magazine. As the other pizza operators int he magazine ran non-Super Bowl ads, they must have been informed it would not arrive in time for Super Bowl weekend. The belief that she was simply desperate to sell ad space is further supported by the fact that for the ***** ***** edition, she stated she was days away from final layout with space left and was willing to offer a discount if we would run in the ***** ***** edition. Once we contacted her regarding our significant displeasure that we had been misled and indicated we would be contacting the national office, she began harassing our COO by calling his cell phone as well as calling our stores. We believe she contacted his cell phone and our stores 12+ times over the span of a handful of days. Furthermore, she would typically call during our dinner rush hour, which tied up phone lines for customers attempting to place orders. In addition to our issues with Clipper and *** ******* on the aforementioned matter, we have also had problems with Clipper on a product sold to the prior owner of these **** ****’s pizza stores (there were acquired by us in August 2012). Clipper sold the prior owner *******-type certificates through Clipper’s www.doubletakedeals.com product. Under this transaction with Clipper, the prior owner collected the cash at the time the certificates were sold in exchange for future prepaid pizza orders. Once we saw these certificates start coming in, we informed *** ******* (as an official of the Clipper organization) that we would not be honoring these certificates and that Clipper should immediately issue refunds to these customers. She has yet to issue the refunds and these certificates continue to arrive in our stores. As a result of our desire to maintain good relationships with our customers, we continue to honor the certificates resulting in us realizing costs without any offsetting revenue.

Desired Settlement: No billings should be due as Clipper's sales representative indicated in writing and verbally that the edition would be in-home for Super Bowl, which did not occur and was the only reason we agreed to advertise in this edition. We also request (as we have done before) to issue refunds to all outstanding customers that have un-redeemed www.doubletakedeals.com certificates and provide a refund to us for certificates that were honored by us.

Business Response:

it has been agreed to waive the balance on the account.

email from sales rep's manager to customer:

Good morning *******,

 I would like to introduce myself to you. I am the Area Sales Manager for the ********** ******* Coast. I have spoken at great length with **** ******** in our corporate office regarding the most recent ads you ran for your *** **** ****** and ***** ***** locations.

 I understand you were given mail date information from ******* that indicated the magazines would be in home a few days earlier than our actual mail date. I am sorry for any inconvenience this has caused. Juan has let me know he is waiving the cost for both of these ads from your account.

 Up until this time, and for many years, we have had a very solid and successful working relationship with **** *****s here in the ******* Coast. I would welcome the opportunity to talk with you in hopes of continuing to assist you in promoting **** ****'s in our area. I offer my personal attention to servicing your account from this point forward. I would be glad to meet with you or ***** in person at your convenience.

 I look forward to hearing from you.

 Thank you,

 ******* ******

 

3/27/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a birthday party through DoubleTakeDeals. The deal said that the party was for up to 12 children ages 6 and up. I e-mailed them twice to book the party; I finally had to call and when the person answered the phone he stated that the party was "too juvenile" for 12 year olds. He said that I should ask DoubleTakeDeals for a refund since they wrote the advertisement. I went to the DoubleTakeDeals webpage only to find the exact language "for ages 6 and up" posted there. I very carefully researched this company's advertisement prior to booking the party and used this as a guide for appropriate activity for the kids. He referred me to a regular party priced at $43.00 per person "with a credit for the $125.00 I paid". I think this is a bait and switch advertisement. I would like my money refunded.

Desired Settlement: I would like a refund of $125.00 which is the price I paid for the party. I have not utilized the services yet, so they have not incurred any costs.

Business Response:

We initiated refund for $125.00 on 2/26/2013,  so it’s likely already back on her card ending in  0237.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:  I have not yet received a credit to my card or a check in the mail.  As soon as I receive a refund I will accept the response.


Regards,

***** ****








Business Response: Attached is a receipt showing a credit card refund(credit) transaction back to credit card ending **** on 2-28-13 in the amount of $125.00

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I have not yet seen the credit card statement with the credit, but the receipt sent appears to have accurate account data.

Regards,

***** ****

3/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased DealChicken.com deal for an $11 10-piece manicure set ($22 value) on February 13, 2013. DealChicken charged my debit **** account and sent me a voucher/link to the ******* ******* ***** ************************************************** and when I put in the voucher number that was given ********** I get a blank page, no confirmation, nothing. I have tried several times and feel like I have been scammed. I am upset that I've ever been involved with DealChicken.Com. I have made numerous attempts to contact our local DealChicken.Com representative, ******* ******** at ************ AND a number provided on the voucher for ******** ***** ************. Nothing but answering machines with no return calls. I have left messages at all of these numbers and just informed them via voicemail that I am filing today with BBB. All I would like now is a refund.

Desired Settlement: I feel that someone including our local newspaper representing dealchicken.com (******* ***** *******) needs to see how credible their advertisers are before they promote them in their newspaper.

Business Response: ******* ********, our area manager of *******, contacted the merchant regarding the redemption issue. The merchant has emailed the customer in order to provide further assistance. Please see copy of email the merchant sent attached. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******.  The owner of the company called me 2 weeks ago and I finally received the merchandise.  It held all of the manicure tools that were advertised in a tan case but when I tried to close it the latch was broken and all of the tools fall out..  It was only $11 (advertised half off) but I certainly wouldn't take advantage of this special again.  It was comforting to know that all parties were involved and eager to correct the problem on order to get the order processed.  Thank you for your assistance. 

Regards,

***** ******

3/5/2013 Delivery Issues