BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Clipper Magazine, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Clipper Magazine, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 221 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

221 complaints closed with BBB in last 3 years | 91 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 51
Billing/Collection Issues 5
Delivery Issues 32
Guarantee/Warranty Issues 8
Problems with Product/Service 125
Total Closed Complaints 221

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Clipper Magazine, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 20, 2000 Business started locally: 08/01/1983 Business incorporated 05/01/2008 in PA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Hauber, CEO Ms. Lisa A. Cassino, Credit/Collections Manager Amy Hackman, Executive Assistant Ms. Donna Mumma, Collections Manager
Contact Information
Principal: Mr. Steve Hauber, CEO
Customer Contact: Ms. Donna Mumma, Collections Manager
Business Category

Advertising - Periodical Advertising - Shoppers Guides Coupon Services Internet Marketing Services Internet Selling Services Internet Shopping Advertising - Internet

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
Method(s) of Payment



American Express


Refund and Exchange Policy
Each Merchant may impose its own terms and conditions on the use and/or redemption of any Discount Certificate(s). Except as otherwise stated on a Discount Certificate or required by law, the following terms and conditions apply to all Discount Certificates from all Merchants:
Discount Certificates cannot be combined with any other coupons, discounts, or promotions.
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No refunds, cash back, or credit will be issued for the difference between the Value of the Discount Certificate and your Payment;
No refunds, cash back, or credit will be issued for any partially used Discount Certificate;
Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, we will refund the Payment amount for any unredeemed, unexpired Deal voucher for any reason within the first fourteen (14) days after purchase. To request a refund, you must contact within the fourteen (14) day period. We also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if, after your reasonable efforts to redeem the Deal voucher (i), the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. The Merchant is solely responsible for the Deal. We are not responsible for the Deal. All Deals are subject to the Terms of Service.
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Use of Discount Certificates for alcoholic beverages is at the Merchant’s discretion.
Alternate Business Names
Clipper Graphics Home & Decor LocalFlavor Menu Company Mint Magazine Savvy Shopper Total Loyalty Solutions

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.