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Yellow Pages Online

Phone: (866) 976-9976 11350 Random Hills Rd Ste 800, Fairfax, VA 22030

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Description

Small businesses across the county have contacted the BBB regarding complaints concerning billing contacts for unauthorized purchases for directory advertising listings.  Customers that dispute the transaction report that they are provided recordings of telephone conversations that the company purports to be authorization to purchase, but which the customers assert were yes and no answers to confirm their company name and location. According to the company, all transactions are originated in telephone conversation,  without any written contract documentation.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Yellow Pages Online include:

  • Length of time business has been operating
  • 624 complaints filed against business
  • Failure to respond to 5 complaints filed against business
  • 1 serious complaint filed against business
  • Government action(s) against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

624 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 136
Billing/Collection Issues 318
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 167
Total Closed Complaints 624

Additional Complaint Information

Complaints in BBB files allege that billing was presented for payment when no purchase was authorized.  The company responses usually state that it does not engage in questionable sales practices and that it will write off the invoice after examining the transaction.  Sometimes, the company initially maintains an order was placed and payment is due and will offer to reduce the invoice amount to settle the account.

BBB files indicate that this  business has a pattern of complaints concerning billing for services that had not been authorized, and the use of telephone recordings that complainants allege were altered to indicate that an order was being placed when it had not been.  The BBB wrote to the company in April, 2013 regarding these issues, asking that it address these practices and modify them to reduce the complaint volume generated from the practices and to correct its marketing practices.  The company has failed to respond to the BBB about these overall issues to date.

Additional Information

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BBB file opened: June 29, 2011 Business started: 01/01/2010 in VA
Business Management
Mr. Michael Donohue, President Mr. David Bowman, Complaint Analyst
Contact Information
Customer Contact: Mr. David Bowman, Complaint Analyst
Principal: Mr. Michael Donohue, President
Business Category

Yellow Page Advertising

Additional Information

Although the company invoices show the address in Fairfax, the firm is not at that location.  The physical location of this entity is unknown at this time.

Industry Tips
Phony Invoices

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    11350 Random Hills Rd Ste 800

    Fairfax, VA 22030 (866) 976-9976

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Complaint Detail(s)

4/5/2014 Problems with Product/Service
4/5/2014 Problems with Product/Service
1/3/2014 Billing/Collection Issues
12/20/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Yellow pages has unauthorized information on the internet. We don't advertise with the yellow pages. We have never authorized yellow pages to post any information about our company. We are requesting that this site be removed completely from the internet.

Desired Settlement: Complete removal of link on internet.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

12/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In early spring of 2012, our business was contacted by Yellow Pages Online and was solicited to renew an advertising agreement with their company, I began by stating that we had not ever had any type of agreement with their company. They then asked me a series of yes or no questions confirming the business name, address, and phone number and who had authorization to make financial decisions. I confirmed that the business information was correct and denied having authorization to make financial decisions, and ended the call stating that we would not be interested in their services at this time. From there, we began receiving collection calls and faxes from Yellow Pages Online stating that we had an unpaid invoice in the amount of $667.35 for advertising services they claimed they provided. At that time, the owner of our business, ***** ****, stepped in and denied any transactions with the company as well as anyone other than himself having authorization to make financial or advertising decisions for the company. They claimed I had stated that I was an authorized financial officer and could prove as much with the recording, At that point, they threatened to damage my credit as well as that as the business, if we refused to pay. He instructed them not to contact anyone but him in the matter from this point on and that Crow's Alignment would not be paying for unsolicited services, at which time said they would be able to speak with anyone other than myself because this was a matter between myself and Yellow Pages Online. Since then, I have received harassing phone calls and fax messages and invoices to our business. I have repeatedly asked them to stop contacting me but they refused to do so and continued to threaten to harm my personal credit and the business' if the invoice was left unpaid. Our company has it's own website and online advertising that is handled by the webdesign company and have no reason to solicit outside advertisement. We have had no previous dealings with this company as they stated we have and do not plan to do so in the future. After listening to their recording, I feel they have taken my responses to their yes and no questions and applied to them to where it fits for them. We have no intentions of paying this outstanding bill for services never rendered or requested and are very concerned by the threat of negative credit reports for me personally and the business. We would like this company to stop contacting us, as requested.

Desired Settlement: Stop contacting me and not negatively affect mine or our business' credit.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

11/22/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In March 2013 Yellow Pages Online called to update information and renew online advertising service. I had recently taken over my position and assumed it was a continuation of an existing service--the company sounded legitimate. However, I was skeptical when told of the fees and was aware of scams involving fake Yellow Pages "affliated" companies in the past and intended to research. They sent a few invoices in quick succession, which we did not pay. I researched the company and learned it was involved in many complaints for the same reason. I informed them we would not be paying the charges due to what I had found, and to close the account and not contact us again--and that I would file reports with authorities. Further, I have seen no evidence that we actually received any product or service from this company. All of the calls from various individuals, in different departments, have had the same voice--although the customer service rep usually identified themselves as ***** *****. I have had not heard from this company for several months, until today. An unidentified person in the legal department saying they had filed a complaint with BBB that we failed to respond to and the case has been closed. At this point they say we owe $750. I informed them we have received no notice from the BBB, and as I stated previously I believed they were a fraudulant company, would be filing my own complaints with authorities and did not wish to be contacted again.

Desired Settlement: Removal of all charges billed; close account and remove our company from database (place on do not call list). I will also file reports with the Attorneys General for the states of Virginia and Florida.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 11/10/2013 4:32 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place and while we acknowledge concerns expressed by the client, we must stress the fact that our organization is not engaged in a fraud as allegedly stated by **. ******** in her complaint to BBB.

Unfortunately though, we do understand that there are other unrelated and/or of no association, online business listing/advertising companies that may perhaps be using misleading formats as implied by **. ********. Once again, these are not our solicitation practices or the format we conduct business with.

We have thoroughly reviewed the above mentioned account and the information submitted to BBB by the client and we agree that the usual high standards of our services were not met in this case and in an effort to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******* ******** shall have no further cause for any concern in relation to this matter.


Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email:
************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/8/2013 Problems with Product/Service
10/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Our church pastor received a cold call for a 2-year listing in Yellow Pages Online in the amount of $599.95. He did not authorize this contract, even though the recording purports that he did. The church has received numerous calls requesting payment for the original price plus delinquent fees. ******* ***** was the "pre-legal collections" agent. During my conversation with her on 9/30/13 she stated they were BBB accredited and resolved all complaints with the BBB.

Desired Settlement: This was not an authorized transaction. No billing should be allowed. There should not be any collection efforts undertaken, nor should there be any reporting made to any credit bureau regarding this.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 10/6/2013 2:15 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******* ***** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email:
************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Yellow Pages Online contacted the pastor of the church by phone stating that we had agreed to 2 years of advertising with them. The first year was free and it was now time to pay for the second year. The pastor wasn't sure how to handle and felt pressured to make payment so he provided payment via credit card. After discussing the matter with the chair person of the Finance committee, and the secretary it was decided that no one in the church had authorized the agreement and that this was a scam. We worked with the credit card company and was able to cancel the credit card payment. The church has subsequently received collection notices and attempts to contact the collection department have been unsuccessful. A member of the church who is an attorney has informed this company that any attempts to contact the church regarding this matter must be made to her.

Desired Settlement: We would like the company to remove from their books all charges and late fees associated with this unauthorized transaction and ensure that no collection action will be taken.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 9/8/2013 8:53 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. ******. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** ****** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email:
************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was contacted by this company to continue an ad in the yellow pages online website. The initial conversation led me to believe that our church already had an ad with them and that we needed to pay for the previous two years and that we could continue for 2 more years for free if we wanted to do so. I was somewhat skeptical, but I said that we would do so. Several weeks later, more than 30 days, I received a phone call that we needed to pay the invoice. When I told her that we had changed our mind and that we wanted our ad removed, the lady told me that they could not do that and that we owed the money ($599). She emailed me an invoice. I discussed this w/ our church treasurer and she said it was a scam. I called Yellow Pages Online back and got another person on the phone, who was very rude, attacking and hung up on me - 3 times! So I emailed Yellow Pages Online that we did not want the ad due to the fact that the person was very rude, we were sold the ad under false pretenses and that we had not received any notification w/in 30 days of the original conversation as was promised. I told her that we would not pay the bill with its increasing charges. She has since sent 2 bills threatening legal action if we do not pay the invoice.

Desired Settlement: I would like for the yellow pages online to stop contacting me, to remove our ad and to close our account.

Business Response: From: <cs@yellowpagesonline.net>
Date: Mon, Sep 30, 2013 at 6:08 PM
Subject: Response to complaint # ******* - Response Link Not Available
To: ****** ******* ********************


Dear *** *******,

We are writing in response to the email message that was forwarded to our office on Sun 9/8/2013 8:53 PM regarding the above referenced complaint.Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by *** *******. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.

On behalf of  Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and *** ***** ******* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/15/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call saying that a former pastor had signed up for their services and that payment was due. When I told them to send me the bill, the bill came in my name. This bill did not arrive until after the 30 day cancellation date. I did not agree to purchase their services. I have attempted by phone and by mail to cancel the contract. I have told them to take our name off their website and they continue to list us. When calling I have been told that the person I am speaking to does not have the authority to remove the listing, but I cannot speak to someone who does.

Desired Settlement: We do not want their services and we will not pay for their services, so they need to stop sending us bills.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 9/8/2013 8:54 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. ****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******* **** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email:
************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In November of 2012, I was contacted by someone claiming they were from Yellow Pages and asking to verify our church's contact information. Two months later, I started receiving phone calls, faxes and mailings from YellowPagesOnline.net, saying that our church owed money for previous placement on their website. When I discovered that this was a scam and refused to pay it, they played a doctored phone conversation, stating that I was approving the billing for their services, but the recording only had me saying "yes" and the person who called me - going by the name ***** ***** - stated this conversation took place on December 19, 2012. (I was out of the office that day) After several attempts by them to get my money or my church's money, they have recently ended conversations with, "Okay, we'll see you in court." Today, I have gotten the latest mailing from them, stating that this is a "Notice Before Legal Action" and that my account "will be transferred to a third party debt collection agency."

Desired Settlement: The only thing I want is an apology from them for wasting my time and for trying to scam money from a church, and then I want them to delete our record and stay out of my life.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 9/8/2013 8:53 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. ******. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable. On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ****** ****** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email:
************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Our business has been receiving calls, and invoices saying we have overdue bills through YellowPages Online but we have never agreed or had a contract with this company to provide any sort of advertising at all. This seems to be a scam

Desired Settlement: We would like this company to stop contacting us about money we do not owe them and or opportunities to have them do any sort of service in the near future.

Business Response: From: <************************>
Date: Wed, Sep 25, 2013 at 6:37 PM
Subject: Response to complaint # ******* - Response Link Not Available
To: ****** ******* <******************>


Dear **. *******,

We are writing in response to your message regarding the complaint # *******.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place and while we always acknowledge concerns expressed by our clients, I must say that **. *******’s complaint is not justified. Following are the facts  concerning this matter;**. * * ******* from “****** * **** **” spoke with our sales representative on Dec 31, 2012, as the President of the business and setup an online business listing. For mutual benefit, protection, training, quality control and contractual purposes, all verifications of the phone orders are recorded with customer's consent. **. ******* provided all the information that was listed and published online as well as he clearly agreed to the services and authorized the charges confirming that he is authorized to do this on behalf of the business. In order to verify all of the above, we are offering to play back the recorded phone authorization on file for **. ******* and the representative from the BBB.
  
The initial payment made on the account covers the period of 2012-2013. In January 2013, the online listing for “****** * **** **” automatically renewed as specified in the terms and conditions which are clearly marked on the back of the invoice and are also available on our website.  According to the terms, clients are obliged to inform us in writing 30 days before the start of the renewal term in order to cancel the account. Our office did not receive any such written notification from the client. If **. ******* no longer wishes to continue with the services, we can close the account upon payment for the services rendered and thereafter place “****** * **** **” on the "No Call List" for any future products and services.The current balance on the account is $717.66. In order to amicably resolve this matter, we are offering to waive all the late fees and accept a one-time full payment, in the amount of $599.95 to settle this account. Upon payment the account will be officially closed and we will provide **. ******* with a formal letter of closure that would prevent any further renewals in the future.

The agent assigned to this file has been authorized to take a settlement on this account. Pending the settlement discussions, we have suspended reporting of this account to the credit reporting agencies.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: **** **** *********** ***. is a general contractor working in the Multi-Family Housing Industry. We only advertise in Multi-Family Housing publications. We have never advertised to the general public for our services. A representative for “Yellow Pages Online” called our office stating that we had a past due balance for an ad we had placed with them for $599.95. I explained that we had not placed such an ad and we do not advertise for the general public because we only do Multi-Family work. The representative said that *** ****** (Owner) had placed the ad and there was a recording of the conversation. I asked about a signature or contract and they said it was a verbal recorded agreement. I disputed the agreement again knowing we do not advertise anywhere except for Multi-Family Housing publications. They proceeded to say we had a past due balance and the account would continue to accrue charges until cancelled. I said I wanted everything cancelled and we did not owe anything because we had not placed an ad. I was transferred to a different person and back to the original several times like they were playing games with me. I was told the only way to dispute the charges and cancel the account was by paying with a credit card to close out the account or they could send an invoice and then I could dispute the charges. I said I would not be paying for anything but they could send an invoice. That is when they asked me to give our billing address to verify they had it correct. I had been badgered into frustration between two representatives and told the account would accrue another annual charge for the ad if not resolved so I gave our billing address. When we call to dispute the charges they play a recording of only the part of our conversation when I told them to send an invoice and provided the billing information. I have never seen a “Yellow Pages Online” ad for our company and they do not have a signature of approval from anyone in this company. We were not shown an ad “proof” to approve or given a link to view our ad if it existed. There is no evidence of our approval for this ad before the billing. There are hundreds of very similar complaints listed online about this false billing from “Yellow Pages Online” and “Yellow Pages”. Sincerely, ***** ***** Vice President

Desired Settlement: The account needs to be closed with a "0" balance owed.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sat 9/14/2013 10:03 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** ***** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email:
************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They have contacted me several times and faxes stated that i said "yes" to a charge of $599.99 for a online listing a year ago and that now I must pay plus the extra fees and that they have sent me to collection agencies, to which ****-***** ******* threaten me that if I don't pay today that it will wreck my business and credit card credit for 7 years.

Desired Settlement: Would like a letter to inform my busniness that they will no longer contact me ever again nor anybody else's business and sorry for wasting peoples time and hopefully not anybody's money!!!!

Business Response: From: <************************>
Date: Thu, Sep 19, 2013 at 10:25 AM
Subject: Response to complaint # ******* - Response Link Not Available
To: ****** ******* <******************>


Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Wed 8/21/2013 12:14 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by the client. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we feel that **. *******’s complaint is unjustified. Following are the facts concerning this matter;

**. ******* ******* from “******* ************” spoke with our sales representative on August 07, 2012, as the owner of the business. For mutual benefit, protection, training, quality control and contractual purposes all verifications of the phone orders are recorded with customer’s consent. **. ******* confirmed all the information that was listed and published online as well as she clearly agreed to purchase the services and authorized the charges confirming that she is authorized to do this on behalf of the business. In order to confirm all of the above, we are willing to play back the recorded phone authorization (purchase order) on file for **. ******* and the representative from the BBB. However, if **. ******* no longer wishes to continue with the services,  we can close the account upon payment for the services rendered and thereafter place “******* ************” on the do not renew list for any future products and services.

The current balance on the account is $815.90. In order to amicably resolve this matter, we are offering to waive all the late fees and accept a one-time full payment, in the amount of $599.95, to settle this account. The agent assigned to this file has been authorized to take settlement on this account. Pending the settlement discussions we have suspended the reporting of this account to the credit reporting agencies.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:
I DID NOT nor would EVER agreed to pay$599.95 for an online listing due to the fact that we are a small woman owned business with NO employees and live in a town of maybe 600 people to which all of are business is LOCAL and spread by "word of mouth". They have played back this "so called" message of I saying "yes", although that is not my voice, nor do you every hear in that audio EVER stating my name! In doing severally researches on this so call company, they "pop" up, with several other companies complaining of the EXACT same this as I am!!! So please research this as well. 

Regards,

******* *******






Business Response:

Dear **. Freeman,

We are writing in response to the email message that was forwarded to our office regarding the complaint # 9673445.

Our office have further reviewed the relevant account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account. On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******* ******* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email
* ************************


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******* *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/5/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was contacted by phone in March, 2013. The caller informed me that my company had an outstanding invoice. I questioned what is was for and she proceeded to explain that we had had their service for several months. She further stated that once payment for the outstanding invoice was made, they were going to extend our service for free for one year. She went so far as to verify that our company had received over 99 hits in the past few months. I told her to please send me the outstanding invoice for review and I would get back to her. I was then connected to another person to tape our agreement. The questions were basic 'yes' until I was asked: 'if I was authorized to ok the payment'......I hesitated then I replied: I am not authorizing any new payment....only authorizing that the outstanding invoice be sent to me for review'. She immediately stopped the tape and told me that I had to answer either 'yes or no'. She started the tape again and asked me the question again.......I stated again...I am not authorizing any new payment....I only want the outstanding invoice for review. The tape was stopped again and I explained to her that she was not asking me to authorize what I had been told about the situation. She said that this is how the questions are asked.......I said....I refuse to authorize any new payment....so my answer is 'no'. Silence and then we were disconnected. I had no further contact from them until April, 2013 from their accounting department. **. ******* ***** told me that our invoice was past due and there was a interest charge and the amount due went from: $599.95 to $658.08. I told her that I had never received any invoice and I at this time I did not even want the year free service. She let me know that this was a NEW subcription and that if I wanted to cancel I had to do so within 30 days. I told her that is not what I was told.....I was misinformed. I did not know I could cancel for services already rendered. The invoice was suppose to be for a previous subscription. She said she had a tape recording.....she played it for me and I tried to tell her that I never, ever agreed to the new subscription and that I never said 'yes' to it. I explained to her what was told to me and she said that they would not do that. I said: then why would they not disclose that this service could be canceled within 30 days if they were on the up and up. No where in the conversation did that come up. I asked her to cancel the service because we did not want it. She canceled it and then told me that I still had to pay the $658.08. I said if it is canceled why am I paying for it not to mention I was totally misinformed. I told her that since we had had the service for 30 days, I would be willling to pay $50.00 even though I did not feel we owed it........she would not accept it. From April to June, I received a total of approximately: 7 calls from **. *****. She called me on twice and I asked her how many times was she going to call me and she stated she could call me up to 3 times a day. Of course, each time she called the the cost was more.....the last time I heard from her it was over $700.00. I don't know if this company is legit or not but I do feel they are unethical. They stretched the truth...or I guess I should call it like it is......I was lied to and now they want money for services that are not being rendered. I filed a complaint with the FTC on April 9th and I told **. ***** to please stop harrassing me. She accused me of not filing the complaint or else she would have heard back from them. I sent her a copy of the complaint and my reference number and once again offered to pay for the one month service only. No

Desired Settlement: Even though I don't feel we owe them anything, we are willing to pay them $50.00 for the one month's service.

Business Response: From: <************************>
Date: Thu, Sep 19, 2013 at 2:21 PM
Subject: Response to complaint # ******* - Response Link Not Available
To: ****** ******* <******************>


Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Wed 8/21/2013 12:14 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by the client. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we feel that **. ********’s complaint is unjustified. Following are the facts concerning this matter;

**. ***** ******** from “** ********” spoke with our sales representative on February 05, 2013, as the office manager of the business. For mutual benefit, protection, training, quality control and contractual purposes all verifications of the phone orders are recorded with customer’s consent. **. ******** confirmed all the information that was listed and published online as well as she clearly agreed to purchase the services and authorized the charges confirming that she is authorized to do this on behalf of the business. In order to confirm all of the above, we are willing to play back the recorded phone authorization (purchase order) on file for **. ******** and the representative from the BBB. However, if **. ******** no longer wishes to continue with the services,  we can close the account upon payment for the services rendered and thereafter place “** ********” on the do not renew list for any future products and services.

The current balance on the account is $748.94. In order to amicably resolve this matter, we are offering to waive all the late fees and accept a one-time full payment, in the amount of $599.95, to settle this account. The new agent assigned to this file has been authorized to take settlement on this account. Pending the settlement discussions we have suspended reporting this account to the credit reporting agencies.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

I appreciate them getting back to me, but regardless of the recorded phone authorization (which is not completely inaccurate), I know what was told to me and I know the truth. 

I will state what happen once again. I was mislead to believe this was a previous bill, an outstanding debt that was due from the year before. I questioned her as to who authorized the service and she stated...the Owner's name. I explained to her that I had not received any invoice for their services and I questioned what the services were for.  She told me it was a directory service and then she proceeded to check online and told me that we had received over 99 hits. I asked if that was a good thing and she said...YES!!  She purposely said more than once:  this was not a call to sale me anything it was for the year before, services already recieved and that they were giving us a year free.  She said, isn't that a great thing to get something for free!  I requested that the invoice be sent to me for review.  I never pay an unfounded bill without investigating it first. I needed to see the bill....go over it with the Owner to see if he remembers what happen and then we go from there.  She told me she would send me the invoice and she transferred me for the authorization.

The questions started out basic but then I was asked if I was authorized for this purchase.  I  hesitated and said, "I am not authorizing anything new...just asking for the existing invoice".  The tape was stopped and I was told that I had to answer the questions: Yes or No.  I said, You are not asking me what we talked about....."I just want the existing invoice for review, nothing new".  She said, I understand but this is how was are trained to ask the questions.  She started the tape again and asked me the same question: I repeated what I said, and the tape was stopped again.  I told her that if this is the way they ask the questions then my answer is: NO!  and we were disconnected.

Never heard anything back from them until March 18th,  at which time I was told that the bill was not only outstanding but that I owed a finance charge.  I stated, "How can I owe a finance charge when I never got the invoice and questioned again, just what is this service"? At that time, I was told how to go online and look it up.  After I saw what it was, I stated:  "I don't want the free service and asked that the account be canceled".  I was told if I wanted to cancel, I should have canceled within 30 days to avoid any penalty and cost.  It was at that moment I realized that I had been had.  How in the world do you cancel a service supposely received the year before and how could the sales person tell me that ********** recieve more than 99 hits if I hadn't purchased the service yet?  On March 18th , I requested **. ***** to cancel the service and she said...it was canceled that day.  I will not pay $599.95 for an account that ********** only had for a month.  I will state again, even though I do not feel that this company is justified in getting any money, I will authorize payment for the month's service received, which should be somewhere in the ball park of $50.00.

I am sure that this organization aims to deliver professional services but the person who called me was not an honorable person.  ********** takes great pride in the fact that our company represents and has a reputation of being  honest and trustworthy, as well as having employees with the same values and standards.  We pay our subs / vendors on time and have developed great and lasting relationships with them as a result of this. 

I'm hoping that this issue can be resolved at this level but if not, I will continue to reach out to any  federal / state organization, consumer affairs, etc. whatever it takes, because I  refuse to allow anyone to take advantage of this company...and maybe there are other companies that have been victimized by this organization that will come forth.

Regards,

***** ********
**********







 

Business Response:

Dear *** *******

We are writing in response to the email message that was forwarded to our office regarding the complaint # *******.

Our office have further reviewed the relevant account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account. On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and *** ***** ******** shall have no further cause for any concern in relation to this matter.


Sincerely,

***** ******
Complaint Analyst
Yellow Pages Online
Email:
************************


Consumer Response:

October 4, 2013

Dear Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

I truly appreciate your efforts in assisting our company.

Regards,

**** ***** ********
Office Manager * **********

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/2/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: 4-24-2013 Sales rep “*****” who said she was from Yellow Pages on-line met with ******* ******* and *** *******-*********, owners of ******* ******** ******** ***. We were told: 1. for $679.95 we would receive 2 years of "top-page listings" through search engines and on YP on-line 2. to fax a descriptive paragraph to YP on-line when we received an invoice within 24 hours. 3. That a receipt would be sent in the mail with a confirmation number, as well as a fax number to use with a descriptive paragraph to be put on the YP website 4. The basic service listing with “top of page” search engine treatment would start immediately upon the charge with or without receipt of the descriptive paragraph 5. The charge would be made in 2 payments of $289.98 each on 4-24-2013 and 5-24-2013 to our credit card 6. We were connected by phone with “Melanie” presumably from YP on-line who told us that reference # *********** would be on the invoice and that 2 payments of $289.98 would be charged to our card and that the vendor might appear as “EBS” for YP on-line. The charges were said to be scheduled for 4-24-2013 and 5-24-2013. 7. "*****" told us that we would not be competitive if we didn't "renew" our service which we didn't know we had ever subscribed to and paid for in the first place. We feel subjected to high pressure and that we were taken advantage of 7-24-2013 Problems identified with the supposed service we paid for: 1. 2 payments of $289.98 were charged to our card with the vendor appearing as “EBS”. The charges were made on 4-24-2013 and 5-24-2013. 2. No receipt was ever sent in the mail with a confirmation number or fax number to use with the descriptive paragraph 3. When contacted today, EBS said they were just a billing company and didn’t know what service BPT was being charged for. They were unable to provide any contact information for the company for whom they were doing the billing. The person I talked to said she guessed it might be Yellow Pages 7-31-2013 1. On the Yellow pages listing, ******* ******** ******** *** is the 15th listed, actually near the bottom rather than the “top” of the listings for physical therapy businesses in *******, CT. 2. Phone call with Yellow Pages customer service: (###-###-####) informed us that listings are actually free, and that whoever was charging us was scamming us for a service that shouldn't be charged for. They suggested that we cancel payment through our credit card company, and appeal the charge which we have done. 8-14-2013 1. High pressure collection messages from ********* ******* at ###-###-#### allegedly from Yellow Pages Online, asking for $679.95 invoice # **********, account # ******** 2. BPT no longer listed at all on Yellow pages 8-18-2013 1. High pressure collection messages from ********* ******* at ###-###-#### allegedly from Yellow Pages Online, now asking for $828.06 8-22-2013 1. Phone call with the real Yellow Pages customer service: (###-###-####) informed us that listings are actually free, and that whoever was charging us was scamming us for a service that shouldn't be charged for. They told us that the account number was the wrong format to actually be truly from the real YellowPages. They suggested that we register a complaint with Better Business Bureau

Desired Settlement: Refund-Credit Card Credit, Stop contacting us. Protect others from such false advertising and bill-collecting by prosecuting these impostors.

Business Response: From: <************************>
Date: Wed, Sep 25, 2013 at 6:56 PM
Subject: Response to complaint # ******* - Response Link Not Available
To: ****** ******* ********************


Dear *** *******,

We are writing in response to the email message that was forwarded to our office on Thu 8/22/2013 8:01 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by *** *******. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable. On behalf of  Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and *** ******* Lindsey shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 
Thank you very much for your assistance in resolving this matter.

Kind Regards,

******* *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/1/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: we were taking advantage of by there sales department they made it sound like I had been in contract with them since 2009 and that I owed them $599.95 but in the recording they were actually setting up an account which i was not aware of

Business Response: From: <************************>
Date: Wed, Sep 25, 2013 at 6:21 PM
Subject: Response to complaint # ******* - Response Link Not Available
To: ****** ******* <******************>


Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Wed 8/21/2013 8:31 PM regarding the above referenced complaint.

We are writing to inform your office that above referenced account is paid and up to date. There is no further obligation to the client. Also we have received a formal request from the client to close the account which has been noted on the file. I thank you for bringing this matter to our attention and rest assured that your office and **. ***** ***** shall have no further cause for any concern in relation to this matter. 

Truly,

***** ******
Complaint Analyst
Yellow Pages Online

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Yellow Pages Online sent an invoice last March. I contacted the company by phone, faxed in a letter stating that I no longer owned the business, and was told in a follow up call that my account had been -0- out. I just received another invoice from this company with the threat of turning me over to collections within 15 days if payment is not received. This invoice starts with charges dated Nov. 1, 2012 to present. I did not received any invoice prior to this one dated in August 2013. When I called the number to the "Collections Department", I was told by ********* ******* that there was no documentation of my correspondence in March and April.

Desired Settlement: I have read many reports of this being a scam. I think that these people need to face criminal charges.

Business Response: From: <************************>
Date: Thu, Sep 19, 2013 at 2:03 PM
Subject: Response to complaint # ******* - Response Link Not Available
To: ****** ******* <******************>


Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Wed 8/21/2013 12:14 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable. On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** ***** shall have no further cause for any concern in relation to this matter.

Truly,***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company invoiced me for a second year in a row for services I, the owner, (and only person authorized to make an agreement) never agreed to. At first I contacted the company and disputed, they claim to have a contract that someone who no longer works here agreed to but never did. They seem to take bits of a conversation and put them together stating we agreed to service of advertising we never did online. They claim they bill after the 1 year service of advertising is complete. I never authorized nor would I authorize and they are ruthless now sending collections notices for a bill that keeps growing with interest and fees. It's absurd that any company can get away with these actions, and hound you for money you don't owe and never contracted.

Desired Settlement: stop billing me for a service I never contracted, received or will ever pay for as it is a false bill! This company should be shut down and not allowed to harass legitimate businesses.

Business Response: From: <************************>
Date: Wed, Sep 18, 2013 at 6:12 PM
Subject: Response to complaint # ******* - Response Link Not Available
To: ****** ******* <******************>


Dear **. *******,We are writing in response to your message regarding the complaint # *******.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place and while we always acknowledge concerns expressed by our clients, I must say that **. ******’s complaint is not justified. Following are the facts  concerning this matter;**. ******** ******* from “******** ******** ******* ***” spoke with our sales representative on October 20, 2011, as the office manager of the business and setup an online business listing. For mutual benefit, protection, training, quality control and contractual purposes, all verifications of the phone orders are recorded with customer's consent. **. ******* provided all the information that was listed and published online as well as she clearly agreed to the services and authorized the charges confirming that she is authorized to do this on behalf of the business. In order to verify all of the above, we are offering to play back the recorded phone authorization/purchase order on file for **. ******* and the representative from the BBB.
  
The initial payment made on the account covers the period of 2012-2013. In November 2012, the online business listing for “******** ******** ******* ***" automatically renewed as specified in the terms and conditions which are clearly marked on the back of the invoice and are also available on our website.  According to the terms, clients are obliged to inform us in writing 30 days before the start of the renewal term in order to cancel the account. Our office did not receive any such written notification from the client. If **. ******* no longer wishes to continue with the services, we can close the account upon payment for the services rendered and thereafter place “******** ******** ******* ***” on the "No Call List" for any future products and services.The current balance on the account is $744.01. In order to amicably resolve this matter, we are offering to waive all the late fees and accept a one-time full payment, in the amount of $599.95 to settle this account. Upon payment the account will be officially closed and we will provide **. ******* with a formal letter of closure that would prevent any further renewals in the future.

The agent assigned to this file has been authorized to take a settlement on this account. Pending the settlement discussions, we have suspended reporting of this account to the credit reporting agencies.

Truly

***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/30/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a call from yellowpages online claiming I authorized advertisement of my business. They provided a "taped" conversation that was garbled and not at all proof of anything other than my contact information. I told them I wouldn't have authorized such an ad. We work on a retained basis for corporate clients and have no need to advertise to the public. They sent a bill with fines and interest charges for $875. and threatened to file a bad debt with the Credit Bureau

Desired Settlement: They should be fined and put out of business. This is a scam

Business Response: From: <************************>
Date: Mon, Sep 16, 2013 at 4:55 PM
Subject: Response to Complaint # ******* - response link not available
To: ****** ******* <******************>


Dear **. *******,

We are writing in response to the email message that was forwarded to our office on  8/12/2013 5:48 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by the client. We have thoroughly reviewed the above mentioned account and the information submitted to BBB by the client and we do not agree with **. ******’s complaint. Following are the facts concerning this matter;

**. ******* ****** from “****** * **********” spoke with our sales representative on September 2, 2012, as the owner of the business. For mutual benefit, protection, training, quality control and contractual purposes all verifications of the phone orders are recorded with customer’s consent. **. ****** confirmed all the information that was listed and published online as well as she clearly agreed to purchase the services and authorized the charges confirming that she is authorized to do this on behalf of the company. In addition, to confirm all of the above, we are willing to play back the recorded phone authorization on file for **. ****** and the representative from the BBB. However, if **. ****** no longer wishes to continue with the services,  we can close the account upon payment for the services rendered and thereafter place “****** * **********” on our do not call list for any future products and services.

The current balance on the account is $887.63. In order to amicably resolve this matter, we are offering to waive all the late fees and accept a one-time full payment, in the amount of $400.00, to settle this account. 

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/30/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Yellowpagesonline.net used deceptive practices when soliciting my business for advertisement on their website. They called and spoke to my business partner **** ****** and asked to verify our address along with other public information about our business. They recorded the call. The purpose of this was to get my Partner to say “Yes” to “is your address…., Are you located in….” and so on. At no time during the call did they ask for or permission to list us on their website, the charge for such listing, or approval for charges. Shortly after this phone call they started to bill us $599.95 for a listing on their site. I contacted the business and was told they had a recorded authorization for the listing. When they played back the recording you could tell that they had edited the recording splicing in my brother’s “Yes” answer to verification of address. I informed them at that time I felt it was a fraudulent billing and I was not going to pay their invoice. Since that date they have sent numerous invoices and have called my business asking for payment. Recently I received a letter from them stating they were going to enter into legal action against my business if the bill and interest charges of $727.52 were not paid before August 7, 2013. I am asking for your help in this matter. I wish the false billing statements to stop along with the phone calls. Should you have any questions on this matter please contact me at ###-###-####. Thank you in advance for your attention to this matter.

Desired Settlement: I wish the false billing statements to stop along with the phone calls.

Business Response: From: <************************>
Date: Mon, Sep 16, 2013 at 5:48 PM
Subject: Response to Complaint # ******* - response link not available
To: ****** ******* <******************>


Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 8/13/2013 5:12 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. ******. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable. On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ****** * ****** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
Email: ************************

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a call from one of a yellowpagesonline.com agent (I believe his name was *****) on July 17 and spoke to him again on July 18. He informed me that the service to list my business on yellowpagesonline.com is just a one time fee of $5.00. After speaking to him on the phone for over an hour, giving him all of my business information, him reassuring me numerous times that this would only be a one time fee of $5.00 and nothing more, once I gave him my credit card information for the one time fee of $5.00, he then told me it was a $35.00/month fee! I am absolutely disgusted at how this company and its agents flat out lied...numerous times! I demand a full refund and for them to get rid of my credit card information!!!

Desired Settlement: I want them to send me a refund receipt and let me know if there is anything else they need from me in order to complete this refund asap.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Fri 8/2/2013 11:31 AM regarding the above referenced complaint.

Based on the information provided, we are unable to locate **. ****** ****** or any business associated with her name in our client database. Perhaps **. ******  was contacted by a different Yellow Pages provider and this complaint is being forwarded to us in error. We kindly ask **. ******  to review the paperwork she has received from the company to verify and obtain the proper contact information and direct all inquiries to the appropriate organization. 

Sincerely,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ***** ********
Fax: ***** ********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/30/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In July of 2012 we received an account statement from Online Public Yellowpages, total amount due $676.80. The postmark on the envelope was July 27, 2012, the invoice date was Feb. 23, 2012 with a due date of Mar. 22, 2012. We never sought out their advertisement or services. They claim to have a recording saying an employee authorized this transaction. I as the president of the company am the only person authorized to enter into contracts. They contacted me in August of 2012 and I spoke with ***** ****** and told him the transaction wasn't authorized by me and to remove the services. As of July 2013 the advertisement remains on their website and we received another statement wanting $1015.41.

Desired Settlement: Take our business off their website, forgive bogus debt, and stop contacting us.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Fri 8/2/2013 11:31 AM regarding the above referenced complaint.

Based on the information provided, we are unable to locate **. ****** * ******** or any business associated with his name in our client database. Perhaps **. ******** was contacted by a different Yellow Pages provider and this complaint is being forwarded to us in error. We kindly ask **. ******** to review the paperwork he has received from the company in order to verify and obtain the proper contact information and direct all inquiries to the appropriate organization. 

Sincerely,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: (**** ********
Fax: (703) 884-9166

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/30/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We have received several paper invoices and faxes containing invoices for advertising. Most contain an initial charge of 599.99 and then several other fees totalling around 640 dollars. The problem is we never approved of such advertising. Upon doing some research on independent scam websites and the BBB we discovered scam activity linked to this address. They make several initial calls and record you replying "yes" to questions such as "is this your address____" or "is your name_____". Then they edit your recording into an audio recording which sounds like you agreeing to pay for advertising charges. I have responded several times on the phone that we know they are scammers and they threaten to take action wtih collection agencies. Their phone number shows up as private when they call.

Desired Settlement: We are hoping to help stop these people. I got ripped off by them last year by the same scam. I would like to stop the faxes, letter invoices, and threatening phone calls.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Fri 8/2/2013 11:31 AM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place and while we acknowledge concerns expressed by the client, we must stress the fact that our organization is not engaged in a scam as allegedly stated by **. ****** in his complaint to BBB.

Unfortunately though, we do understand that there are other unrelated and/or of no association, online business listing/advertising companies that may perhaps be using misleading formats as implied by **. ******. Once again, these are not our solicitation practices or the format we conduct business with.

Furthermore, we have thoroughly reviewed the above mentioned account and the information submitted to BBB by the client and we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** **** ****** will have no further cause for any concern in relation to this matter.


Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: (**** ********
Fax: ***** ********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/27/2013 Problems with Product/Service
8/27/2013 Billing/Collection Issues | Complaint Details Unavailable
8/20/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: They called to update may information and lend me to be-leave they where the yellow pages. after answering a few yes and no questions. after that i told him i did not what to continue advertising because i was inactive could not advertise till i changed my statis. He said he would take care of this but i needed to talk to his associate and watch me. i then was asked more yes and on and information questions. then got the impression they where trying to sale me something. i stated again i could not advertise at this time. I told them I was to busy and needed to go and hung up. Then the bills started come and I decided to called them. I talk to the accounts receivables told them there must have been a misunderstanding but could not get anywhere with her. So I asked to speak with the Manager. Left a message and he called back. I explained everything to him and all he could say was buyers remorse. I new then i was dealing if a scam. so to try and resolve this issue I even offered to pay a portion of the bill and settle this now. But he would not have it. calling it buyers remorse. So i started to google. Yellow pages online and the first page that came up had a site all about the SCAM. This company should not be-able to stay in business. They are first misrepresenting the real yellow pages. Taping the conversation and change the recording to suit them. I never agreed to any service but when they replayed it to me it sounded like I did. the recording is fixed. Any decent repeatable company would not do business like this. The invoice started at around 500.00 then quickly ran up form there. the last bill was in the upper 700.00. they are threatening to report to credit agencies. How do you get SCAMERS like this to STOP. and who else can I report them too.

Desired Settlement: They need to be put out of Business. Zero out the Bill and leave me alone. remove anything they placed on my credit report. apologize

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 7/30/2013 5:31 PM
regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place and while we acknowledge concerns expressed by the client, we must stress the fact that our organization is not engaged in a scam as allegedly stated by **. ****** in his complaint to BBB.

Unfortunately though, we do understand that there are other unrelated and/or of no association, online business listing/advertising companies that may perhaps be using misleading formats as implied by **. ******. Once again, these are not our solicitation practices or the format we conduct business with.

Furthermore, we have thoroughly reviewed the above mentioned account and the information submitted to BBB by the client and we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and ** . ***** ****** will have no further cause for any concern in relation to this matter.


Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** ******

 
 
P.S. thank you BBB for helping me solve this matter. I could not have done this with out you.

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I made arrangements to pay bill for online ad. After 3rd payment was made I stated clearly to the person taking my credit card that I no longer wanted any contact with this company and was told she made a note of it. That was 2011. In June of this year I received an email containing "the information I had requested". Attached to the email was an invoice for an ad that including past due charges. The total I supposedly owed was over $600. I immediately answered the email saying I never requested the information because I had not authorized an ad. Since that time I have received numerous calls from **. ***** *****. At first she offered to reduce the amount owed if I would pay the total by credit card at that time. I did not agree to. She called again, this time more forceful. I again said I was not paying for something I did not authorize. I asked for a supervisor's name and number. She said there was no way in such a big company that she could give me a specific person's name and number because she would have no way of knowing who would be there and that she in fact was a supervisor and that was why she was handling my account. She said it was auto-renew and that I could not end the contract unless there was a written letter with their letterhead stating such information. I told her no one had indicated that was necessary. The next week she called while I was out of town and asked the employee here to give her my cell phone number. When the employee said she did not have it, **. ***** said she did not believe her. She called me again yesterday and played my conversation with the sales rep from 2011 at which point I ended the conversation by saying I could not do the ad. She insisted that because it was stated in the "terms and conditions" online that auto-renew would happen, there was nothing they could do. She also said this amount was due January, 2013, and it was 7 months overdue. I said I had heard NOTHING from this company until the email in June. She threatened a collection agency if I did not settle the debt this week.

Desired Settlement: 1. stop harassing me 2. dismiss charges for the ad I never authorized.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 7/21/2013 10:00 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. **** **** ***** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

Consumer Response:

 Complaint: *******

I am rejecting this response because:

Check Message tab or see attached.


Regards,

**** *****








Consumer Response: From: **** **** ***** <******************************>
Date: Thu, Aug 8, 2013 at 5:08 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #*******.
To: "info@mybbb.org" <info@mybbb.org>


I just went in to accept the resolution from Yellow Pages Online and I must've been too late.  I had not responded because we faxed a bill to **. ******* that I received the same day as the email and wasn't sure what to do.  Please know that I will gladly accept the company's resolution.  Let me know what I need to do. Thank you **** **** ************** ****** **** ***************** ** ***** **************** ***************** *** ****** ******** ************* ******** ** ***************************************

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 8/6/2013 10:41 AM regarding the above referenced complaint.

Please advise **. **** ***** to disregard the collection notice. All monetary debt on this account has been cleared with no outstanding balance or further obligation to the client.


Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

**** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Yellow Pages Online called us and asked if we would like to sign up. Signed up for a year and told Yellow Pages Online we do not want another year. Keep receiving harassing calls from sales trying to get us for another year. Will not yield on the phone. Sales people keep on pressing for us to buy the service and we don't want it. Already had trouble over the first year and dis-satisfied with their service. They misrepresented our phone number on the listing after charging us, phone reps wouldn't help/assist or were flat out rude. Would like a refund, apology, and to stop calling and harassing us. Received another call today and sales rep acted like a 5 year old. Would not let up, would not refund, and was overall rude with strong arm type tactics. Originally thought they were affiliated with **** yellow pages, but after some asking they finally said they weren't associated with them. Stated that **** does not have yellow pages and they have what they call **** YP. **** YP stands for yellow pages in our local area. Tired of being deceived, harassed, and charged for something I do not want. When asked for a refund I am giving a run around, subject is changed, or denial with no way of speaking to a manager.

Desired Settlement: Charged 618.08 2/28/2012 Seeking a refund for the service, an apology for harassing calls, and for the calls to stop altogether for account no. ********

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 7/2/2013 10:58 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by ** ****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all further charges on this account. 

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable. On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** **** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

No refund.
Regards,

***** ****








Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Mon 7/22/2013 9:02 AM regarding the above referenced complaint.

We  have cancelled ****** **** ******** renewal account for the 2012-2013 year term however services have already been rendered for 2011-2012 and in my opinion its abuse on **.****'s part to try and use BBB platform and get a refund for a service that was ordered and used by **. *** **** (owner) more than an year ago. Technically speaking **. ***** **** is not even authorized on this account and it is a company policy  not to discuss any account related issues with individuals that are not authorized on the accounts.

We are sorry but we feel that **. ****'s request is not justified and we are unable to issue a refund a year and half after the business has used the services.


Sincerely,


***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd.
Suite 800
Fairfax, VA   22030
Toll Free: ###-###-#### ext  ***

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/10/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Yellow Pages Online has sent us bills saying we owe for an advertising service we never agreed too. They continue to send mailed invoices, faxes, and frequently call requesting a credit card number for payment of the services we did not agree to.

Desired Settlement: We would no longer like to receive any contact from this business.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 7/21/2013 10:00 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *******. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** ******* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Over the course of approximately 2 years and 6 different telephone conversation, we have been contacted by Yellow Pages Online. Every time the call their representative said they are "updating our free listing". They have recorded our employee answering questions to update this "free listing", and have taken that recording and rearranged the recording to make it sound like we are agreeing to their service and a charge of $599.95 . At NO time have we ever agreed to there service or being charged $599.95 although there recording sounds like we have. There business practice is unethical and is a SCAM. They continue to call and fax us bills that we have NEVER agreed to. Their representative calling to collect on this bogus bill are rude and try to badger us into paying it.

Desired Settlement: Stop calling and fax us bills that we have not agree to pay, and NEVER call us again.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Mon 1/28/2013 10:42 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by *** ********. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and *** ****** ******** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/3/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am ******* *******, whom is secretary for our church ** *** *** *** Church and my father is Reverend ******* ****. There was an unathorized individual whom represented herself as an authorized individual to ** *** *** *** Church to conduct business under our no-profit organization. The ONLY authorized person is Reverend ******* ****, which my father has currently a medical condition that leaves me as his caretaker and POA. As I spoke to this YPonline they recorded a conversation with a ******* ****** whom claimed she was the Associate Pastor and authorized to have said charges. I found this quite suspicious as no information of verification was done on this recorded conversation this company had with said forth person. This YPonline then went on their OWN instinct to make said charges of $686.91 which included interest/adminstrative fees just by speaking to someone randomly and taking it in their OWN hands to make said assumptions that ******* ****** had any authorization to make said any charges. The church has a phone service under Hawaiian Telcom and NEVER agreed or seen a contract saying we are bind to YPonline. All they have is a recording of a UNAUTHORIZED person to make ANY CHARGES or DECISIONS for ** *** *** *** Church.

Desired Settlement: We will NOT take responsibility of a bill that was not AUTHORIZED by the right individual and we have NEVER inlisted into the YELLOW PAGES. The bill which we have never received, until July 3, 2013. Keep in mind this started in January 2013, per the conversation I had with the RUDE people of this company YPonline. It is quite interesting how we never received a bill till this month and was not able to address it accordingly which it would have been if this was sent to us back in January!

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Thu 7/18/2013 8:14 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. ****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******* **** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/3/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Use of deceptive telemarketing to charge companies an astronomical amount for a bogus posting on their website. Then sent an invoice 4 months later with late fees after never sending a previous invoice. When I spoke with them and said that we did not agree to this service they played a portion of a phone conversation leaving out the start and main portion of the phone call. I asked to have our posting removed immediately, and they said they charge on a yearly basis and do not prorate. Extremely shady business.

Desired Settlement: For our balance to be wiped out.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Mon 7/15/2013 11:47 AM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. ********. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. **** ******** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/3/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: The ****** Secretary for ***** ***** ****** (***), *****, MT received a call from Yellow Pages Online on December 20, 2012 stating that the Pastor had authorized listing of the church with them. That was a false statement as the Pastor had not authorized any services and had not even talked to them. The Yellow Pages Online representative stated the services had been authorized and we would be sent a bill. The Secretary again stated we had not ordered it and we would disputed it. The Secretary did however provide the information the representative was requesting. *** did not receive any billing or hear from Yellow Pages Online until April 9, 2013. The Secretary returned the call on April 11. The representative from Yellow Pages Online stated there was an outstanding balance due and threatened to turn the church over to a collection agency if payment was not made. Not sure what she should do, the Secretary provide the church credit card information. The church has paid for the services that it had never order and did not want. It was done so by intimidation of the ****** Secretary by Yellow Pages Online representatives.

Desired Settlement: Since this was fraudulent billing for services we did not want and did not authorize, I would like the church's credit card reimbursed for the full $600.00.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 7/21/2013 9:59 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *******. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have issue a full refund on the account. Please allow 3-5 business days for the refund to reflect on customer's account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******* * ******* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

On August 1, 2013 I ask the ****** Secretary to review our credit account and she informed me that the money has been refunded. I wish to thank you for your involvement in correcting this issue.

Regards,

******* *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/3/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My company, *** *** *********** ***, recently received a bill in the mail from YPOnline, claiming that we owed them for online advertising services. My wife, ******** ********, called the company to inquire on the nature of the bill since we have never signed up for services with them. During her call, they played a minute long recording of a phone conversation stating that we had signed up with their company in April of 2013 and had accepted charges of $599 plus fees. In April I did receive a call from this company, trying to get us to pay on services they claimed they had already rendered. I explained to them that we had not signed up for their services and that we were not interested in signing up for their services. I made the mistake of being polite with them on the phone and answering their general questions (such as the address of my business, etc). They used this phone call to splice together the recording that they played for my wife, since I never accepted their offer at any time. My wife called the business back and told them that we would be fighting their erroneous claim and to make sure that we would not be charged for future services.

Desired Settlement: If this is not actually a scam, which we believe it is, we would like the billed amount to be reversed and no further claims by the company to collect this supposed debt from us, since we never agreed to their services in the first place.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Mon 7/15/2013 11:50 AM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. ********. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******** ******** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/3/2013 Advertising/Sales Issues
7/31/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: These people are saying we okayed their on line advertising. We were cancelling all our advertising with all companies. at the time. We know we didn't do this. They have a recording but we feel it was doctored.

Desired Settlement: They have already stopped calling us. We are okay with that.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 7/21/2013 10:01 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *********. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******** *** ********* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

******** *********

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Yellow pages online is claiming that we signed up for their service through telephone acknowledgement. However, the person who they billed does not exist at our church, no one at the office ever remembers agreeing to said service, no bill was ever sent until three months later, and when called, yellow pages refuses to close the account.

Desired Settlement: We would like Yellow pages online to close the account which we never signed up for in the first place.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sat 7/6/2013 7:03 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *********. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. **** ********* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/28/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: My Church and myself are being charged for advertising that we did not authorize. This company has what they say is a valid recording. I however do not have the authority and did not authorize to bind us into any new advertising. I was assured that this was something we have done for years. Turns out this was not true. I was under the impression they would be sending me more information to pass on to my pastor. They did not even make clear on the phone what type of advertising they were selling. They were very pushy, and behaved as if I were the one who called them for services. I still do not know exactly what services they are billing me for. Only that it is some type of advertising. Both my pastor and myself have spoken to them on the phone. They only threatened collection or other legal problems.

Desired Settlement: We don't owe this bill. I want it erased and anything filed on credit agencies erased as well. Their predatory sales practices could use some examination as well. After all, good products sell themselves!

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 7/2/2013 10:58 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. ***** After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ******* ***** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received a bill in the mail on July 2, 2013, from YPonline in the amount of $667.35. I called the company, and talked to ****** ****** in Accounts Receivable, to ask where these charges came from. She proceeded to tell me that I authorized the company in a phone call, dated March 13, 2013. She then played the recorded phone call. In the phone call, the operator, or "sales person" asked me several questions about my business. She asked if the name and address she had was correct, I responded by saying yes. She asked if the phone number they had was correct, again I said yes. She then proceeded to ask if I would like to make the payment of $599.95 on that day, to save a percentage off the total amount. I had no clue what she was talking about, I said no. She then said she would send out the invoice, and she asked if it was being sent to 1368 Norwich Rd, if that was the correct address, to which I said Yes. When ****** ****** came back on the line, I asked her, where in that conversation was this operator selling me a product? And when did I say yes to wanting the product? She said I just heard the recording, I authorized it in that phone conversation. After arguing back and forth, she hung up on me. I called back, we went back and forth more, she said there was nothing she could do, I agreed to these services. I asked to speak to her supervisor, and she REFUSED to allow me to talk to anyone but her. Please let it be noted, that on July 3, 2013, I, ***** *********, requested that they stop all services immediately, and I do not want any further services. She told me, she would make note of it on the account, and once the balance was paid in full, they could put that request through. AGAIN, I DO NOT WISH TO HAVE THESE SERVICES, I NEVER AGREED TO THEM IN THE FIRST PLACE. I feel this company scammed me, and their antics will not be accepted. This is not the way you sell your product. You do not con people into agreeing to your services. Not once in the phone call in March did the operator EVER say she was trying to sell me the services.

Desired Settlement: I want this bill to be non existent, I do NOT want to pay for services I never authorized. And I would like to see this companies sales operators to immediately state they are selling a product as soon as they start talking to a potential customer. It's not legal what they are doing.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sat 7/6/2013 7:04 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *********. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** ********* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/28/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: http://consumerist.com/2011/08/12/offices-beware-the-yellow-pages-online-scam/ I felt that my company could not carry anymore expenses. They had not given me any contact information at the first phone contact so I felt that it was another telemarketer so I didn't give it a second thought. Then someone called about two weeks later to set up some type of payment arrangement. I told them at that contact my company didn't want anything and to cancel everything. I was told that someone would contact me later. A week or so went by and I get another call again wanting me to set up a payment plan. I told them I told someone last week I didn't want your service they then said It must have been another service it wasn't them. Then I talked to first person they said I had 15 days to cancel the service and said they have a recording that she could not play because it was corrupt. She then transferred me to a *** ***** ***** that tells me you had 30 days to cancel and she they didn't have to tell me this at all. At this point I had not received anything such as an invoice, email, letter or any other method of communication that I could use to contact them. Once we had this conversation then I get a letter in the US Mail which I have not opened. After this last contact I will not do business with this company now or in the future. At this point they had not performed any service for me pending payment arrangement.

Desired Settlement: Delete all of my company information from their system, shred all hard copies of my company and do not ever contact me or my company again.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 7/2/2013 10:59 PM
regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by the client. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we regretfully conclude that *** ******’s complaint is inconsistent and  unjustified. Following are the facts concerning this matter;

*** ***** ****** from “******* ****** ***********” spoke with our sales representative on May 06, 2013, as the owner of the business. For mutual benefit, protection, training, quality control and contractual purposes all verifications of the phone orders are recorded with customer’s consent. *** ****** provided the sales department with all the information that was listed and published online as well as he clearly agreed to purchase/order the services and authorized the charges confirming that he is authorized to do this on behalf of the business. In order to confirm all of the above, we are willing to play back the recorded phone authorization on file for *** ****** and the representative from the BBB. However, if *** ****** no longer wishes to continue with the services,  we can close the account upon payment for the services rendered and thereafter place "******* ****** ***********"  on our do not renew list for any future products and services.

The current balance on the account is $741.10. In order to amicably resolve this matter, we are offering to waive all the late fees and accept a one-time full payment, in the amount of $599.95, to settle this account.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In using a play on words and entrapment the telemarketer got an unauthorized employee of the business to agree to an advertising invoice in a recorded conversation. The words and speed of the conversation were very confusing and the answers given we misused.

Desired Settlement: Cancel invoice and advertisement that was unauthorized.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 7/2/2013 10:59 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by *** ****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and *** **** **** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The YP online has scamming my business for billing with false contract they modified through recording I didn't authorize them or sign any papers that indicates legal contract. Please help me to resolve this Scam advertising which has a lot of negative feedbacks from other business owners online http://www.givemebackmycredit.com/blog/2012/03/fraudulent-yellow-page-listing-scam---beware-its-back.html

Desired Settlement: Need to stop this scam company from harassing and false billing practise

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 7/2/2013 10:59 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *********. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ****** ********* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company called my house, (not even the business phone number) and had a member of my family authorize a transaction where they were offering advertising for said fee. When contacted they played a recording to me that just had the agent asking yes or no questions and verifying the billing information.. They also hung up on me 3 times because what I was saying made sense and they had no explanation for it. This persons name was ****. They would not let me speak with her supervisor or anyone else. Basically they don't care who approves this and whether or not the person even understands what they are paying for. I don't believe they even placed any advertisement for us because we never saw it.

Desired Settlement: I don't feel that we owe them any money. They should write off the balance that they are trying to collect and from now on have people come to them to purchase advertising instead of calling people that they don't even know to authorize such a bogus transaction.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Mon 1/28/2013 10:42 PM
regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by the client. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we feel that **. *******’s complaint is unjustified. Following are the facts concerning this matter;

**. ****** ******* from “******* ******** & **********” spoke with our sales representative on Nov 27, 2012, as the Manager of the business. For mutual benefit, protection, training, quality control and contractual purposes all verifications of the phone orders are recorded with customer’s consent. **. ******* provided all the information that was listed and published online as well as he clearly purchased the services and authorized the charges confirming that he is authorized to do this on behalf of the business. In order to verify all of the above, we are offering to play back the recorded phone authorization on file for **. ******* *******, **. ****** ******* and the representative from the BBB. However, if **. ******* no longer wishes to continue with the services,  we can close the account upon payment for the services rendered and thereafter place "******* ******** & **********" on our do not renew list for any future products and services.

The current balance on the account is $689.30. In order to amicably resolve this matter, we are offering to waive all the late fees and accept a one-time full payment, in the amount of $599.95, to settle this account.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The company contacted an elderly trustee, ****** ******, at our church and told him he owed money for a website that they alleged someone from the church agreed to. They asked if the gentleman would pay for the bill, since he is the one who handles the finances. He exclaimed that he knew nothing about the bill and would like something sent in the mail. They used that encounter as evidence that he agreed to payment for a website, when he did not agree to anything. Nothing was ever signed and there was not "on the phone agreement" either. This is a scam, trying to scam a church out of 676.76. In addition to the claimed bill, they continue to add money to the value claiming that it is interest for not paying.

Desired Settlement: We would like documented proof that we do not owe anything.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 7/2/2013 10:59 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** ***** ***** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/25/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On January 21, 2013, We received a call from YPonline stating that we had a contract with them to do online advertising with them for our business, ***** **** *******. They said that the first year was free and the second year was $599.95 and they have sent us many bills and we now owe them late fees. I told them that we never authorized this and we do not owe them anything and that I have never received a bill. They said they would send another bill but never did and they did not contact us again until May 24, 2013. They recorded our conversation on January 21 st and then cut and pasted it to make it sound like I set up a contract with them. We asked them to send us a copy of the contract and they send they would mail the contract but still have never mailed a copy of it. On July 2 nd, we received our first bill from them was for $686.91 for listing price and administrative fees. No where on this bill says our contract dates or where this online listing actually is. We are not paying for something we never authorized and I don't believe there is an online ad ever set up for our company.

Desired Settlement: We want them to stop calling us and threatening us to pay for a service we never authorized.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Mon 7/15/2013 11:49 AM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *******. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ****** ******* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** **** ***** ****** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/24/2013 Billing/Collection Issues
7/24/2013 Billing/Collection Issues
7/19/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This company called us last year and said we had authorized online advertising which we did not feel we authorized. We disputed this with them and they produced a voice acceptance for this service that we felt was suspicious. Against our better judgement we went ahead paid them by credit card on 3-2-12 for $627.85 and cancelled services. They NOW are billing us again 5-13-13 for $696.60 saying that we did not cancel services with a letter last year, so we owe for continued services which we cancelled. I have tried to explain to them that I did not authorize automatic renewal and that we dispute this harassment of trying to bill us again. We made it clear with them last year that we cancelled. We never signed up for automatic renewal and when we asked for our signature documentation they do not have it. They just say we must pay. I have since discovered that many business have been harassed by this company with the same tactics put upon us. They are using the Yellow Page name as part of their business scam. It is unfortunate that we already paid them $627.85....but we do not want to pay them anymore money.

Desired Settlement: I only want you to intercede for us and have them stop harassing us for future payments or calls. We cancelled last year and will not be scammed again.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Fri 6/21/2013 3:17 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by the client. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **** ***** ** ***. shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This is in reference to my initial complaint filed on ***** 24, 2013 on behalf of the ************, OH ****** ****** ********* Church. That complaint was assigned ID ******* and involved harassing phone calls and billings from Yellow Pages Online for a listing not authorized. Our desired settlement was for this entity to stop contacting the church. Recently, a collection department representative by the name ***** ****, from Yellow Pages Online, has called our church at least twice, the latest on June 20, 2013. Also, an updated billing, dated June 4, 2013, for $737.81 was received at the church from Yellow Pages Online, accompanied by a letter again threatening to transfer this billing to a third party debt recovery agency and filing this a a bad debt with Credit Reporting Agencies. This problem has obviously not been resolved, so I am updating this complaint.

Desired Settlement: Yellow Pages Online should desist from continuing this false billing for a listing not requested, discontinue harassing phone calls to the church, and quit sending the church ever-escalating billing statements.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Tue 7/2/2013 10:58 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and *** ***** ***** ***** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Yellow Pages Online indicated we owe them 599.95 for services we were unaware of and did not authorize in the first place.

Desired Settlement: We wish to cease all services and contact with Yellow Pages online.

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Fri 6/28/2013 10:01 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by the client. We have thoroughly reviewed the above mentioned account and the information submitted to BBB by the client and we feel that **. ******’s complaint is unjustified. Following are the facts concerning this matter;

**. ***** ****** from “******* ******* ***” spoke with our sales representative on Dec 01, 2011, as the Office Manager of the business, to setup an online business listing for the company. For mutual benefit, protection, training, quality control and contractual purposes, all verifications of the phone orders are recorded with customer's consent. **. ****** confirmed all the information that was listed and published online as well as she clearly agreed to purchase/order the services and authorized the charges confirming that she is authorized to do purchase this on behalf of the business. In order to verify all of the above, we are willing to play back the recorded phone authorization on file for **. ****** and the representative from the BBB. Mr. ****** made a payment on the account on April 5, 2012 in the amount of $667.95 that covers the period of 2011-2012. In January 2013, the online listing for "******* ******* ***." automatically renewed as per the terms and conditions which are clearly printed on the back of the invoice and are available on our website www.yellowpagesonline.net/terms. As per these terms client are obliged to inform us in writing 30 days before the start of the renewal term to cancel the account. Our office did not receive any such written notification from **. ******. If **. ****** no longer wishes to continue with the services, we can close the account upon payment for the services rendered and thereafter place “******* ******* ***” on the "No Call List" for any future products and services.

The current balance on the account is $696.60. In order to amicably resolve this matter, we are offering to waive all the late fees and accept a one-time full payment, in the amount of $599.95, to settle this account. Upon payment account will be officially closed and we will provide **. ***** ****** with a formal letter of closure that would prevent any further renewals in the future.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd.
Suite 800
Fairfax, VA   22030
Toll Free: ###-###-#### ext  ***

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/19/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Foolishly, I advertised my business on their website.Come to find out it is a fake.I called them and they are denying my accusations.I would like your help getting my money back.

Desired Settlement: full payment

Business Response:

Dear **. *******,

We are writing in response to the email message that was forwarded to our office on Sun 6/30/2013 9:37 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by **. *********. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and **. ***** ********* shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was contaced in November of 2012 from YellowPages online. The lady who called asked me a few basic yes or no questions verifying my name, company name, address, and asked if I was authorized to accept invoices. After I answered yes to all the questions, I was told that I owed them $599.95 for online advertising. I mentioned to her that I did not recall ever doing business with their company. She offered to retrieve an audio recording of the agreement and would contact me at another time. Approximately 2 months passed and I was contacted again stating my account was two months past due and the account was acruing interest charges. I again informed her I did not agree to do business with them and I refused to pay the invoice. She informed me she had a recording of our conversation and would play it and I agreed to listen to it. The recording was from the previous call where I verified my mailing information. The lady I spoke with said that was an enforceable E contract and they were going to report it to a collection agency. I asked how that is an e contract when there was never any e mailing of this contract or an electronic signature. My question was ignored and she again said that it was enforceable and asked how I planned on paying the invoice. I told her she had a recording of me verifying my mailing information and I would not pay this invoice. Since this conversation I have recieved multiple statements claiming they are about to turn me over to a third party legal service.

Desired Settlement: I would like a letter stating they "mistakingly" billed me and the said invoice has been voided due to their billing error. I also want the letter to state they will never contact me or my business in the future and they understand that ***** ******* *** *** ************ in no way wants this company to represent them in any online, print, or other media outlets and further more will immediately remove our name from any of their products as it is being used without our permission or knowledge.

Business Response:

Dear *** *******,

We are writing in response to the email message that was forwarded to our office on Mon 6/17/2013 9:40 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have strict quality control measures in place; however we acknowledge concerns expressed by *** *****. After a thorough review of the above mentioned account and the information submitted to BBB by the client, we agree that the usual high standards of our services were not met in this case and to amicably resolve this matter we have cancelled all outstanding charges on this account.

We would like you to know that we are actively working to improve service levels and your feedback has proved to be invaluable.  On behalf of Yellow Pages Online, I thank you for bringing this matter to our attention and rest assured that your office and *** ***** ***** ***** shall have no further cause for any concern in relation to this matter.

Truly,

***** ******
Complaint Analyst
Yellow Pages Online
11350 Random Hills Rd
Suite 800
Fairfax, VA  22030
Tel.: ###-###-####
Fax: ###-###-####

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company already tricked my into paying them $500.00 once in Dec of 2011 even though I have a cancellation number and name. They had a recording of my voice which I believe had been edited to say that I had agreed to some online advertising. After this happened I have been very cautious NOT to let anyone record me during a solicitation and further more I never even spoke with anyone at this company since the first time they ripped me off. However they have faxed a bill to me and my company (I am a member of the AZ BBB with an A+ rating) saying that I agreed to this again in January of 2013. I did NOT and now they are calling and leaving messages demanding money. I never agreed to ANY service from this company.

Desired Settlement: I have researched this company online and know that they do this to a lot of small businesses. I hope they are put out of business so they can no longer cause so much trouble for me and other small businesses. I want my name and phone number PERMANATLELY removed from their data base.

Business Response:

Dear *** *******,

We are writing in response to the email message that was forwarded to our office on Mon 6/17/2013 9:40 PM regarding the above referenced complaint.

Our organization aims to consistently deliver professional services to our existing and prospective clients. We have stric