BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

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Customer Complaints Summary

441 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 111
Billing/Collection Issues 168
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 159
Total Closed Complaints 441

Additional Complaint Information

BBB files indicate that this  business has a pattern of complaints concerning billing for services that had not been authorized, and the use of telephone recordings that complainants allege were altered to indicate that an order was being placed when it had not been.  The BBB wrote to the company in April, 2013 regarding these issues, asking that it address these practices and modify them to reduce the complaint volume generated from the practices and to correct its marketing practices.  The company has failed to respond to the BBB about these overall issues to date.



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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.